Oct 10 2008
Millenium UN Plaza Hotel Outcome
Here’s my update on how a negative hotel experience turned out to be something positive.
The Millenium UN Plaza Hotel refunded 50 percent of our recent six night stay due to the incorrect room category we were given.
Would we consider Millenium UN Plaza for our next trip to the island of Manahattan?
Definitely yes.
Mostly because we liked being in a neighborhood of embassies and the views can be spectacular. It also feels good to know the hotel wants their guests to be satisfied. That personal touch means a lot to us.
Last month we wrote two posts about our experiences there and gave advice on how to handle a bad hotel room. In our case the room wasn’t bad, it just wasn’t the right category for what we were promised.
We communicated honestly with the hotel manager and their corporate office. Neither of us had a particular outcome in mind. The way they dealt with the issue, however, at both the management and the corporate level, was courteous, professional and far exceeded our expectations.
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