36 thoughts on “Postponed/Cancelled Hawaiian Airlines Flights”
Ieufaka P
So when customer try and reschedule their flights there are change fees to be paid. Since this is Hawaiian’s doings of cancelling the LIH to OAK route, is this airlines planning on compensating for this mishap.
Charlene
I called to reschedule my OAK-LIH flights and there were no fees involved. I rebooked on OAK-OGG, OGG-LIH, LIH-HNL,HNL-OAK.
Susan
Aloha Hawaii friends. That was excellent advice to check your reservations on HA flights. I’m flying from OAK to LIH in April and everything changed on the A321neo without my being informed. I am no longer flying non-stop to Lihue and now have a 1&1/2 hour layover in HNL. I’m happy the airline is being pro-active- safety should be their first and foremost concern. But why I was not informed is troubling. Seating was left as my original chosen seats but surprisingly there are 2 rows missing on the new plane which is a Boeing 767. Rows 24 & 25 aren’t there, and my original seat 25J didn’t exist anymore! I was fortunately able to move to another seat on the plane which is now 5 seats short of being full. So I strongly recommend going the extra step to view your seating assignment. In addition, this trip was booked through Hawaiian Vacations because I booked a flight and a car rental together, so the staff at the main Hawaiian help desk knew nothing about my reservation. I now understand this is normal, but now you talk to an agent in the Phillipines if you went through HA Vacations. Why wouldn’t HA keep all their flight information centralized for US reservations? It was very confusing! Thanks for any response you might have.
Beat of Hawaii
Hi Susan.
Thanks for your update and enjoy your travels! Hawaiian Airlines customer service is largely in the Philippines. Seems to just be the way of life. In our experience they’re generally better trained than other companies we have experienced.
Aloha.
Lauri
Had scheduled flight June 19th Oakland to Kona. Called Hawaiian regarding canceled flight. They resolved our flight for 9 family members within 18 hours. Wonderfully accommodating! Very happy with their resolution.
Deb S
Do you think this will impact prices going lower? We are going Sacramento to Lihue sept 14-28. Can’t find anything less than $612.
Been following your notes for a few month.
Thanks
Beat of Hawaii
Hi Deb.
If you are able to fly mid-week instead, you’ll do somewhat better. Also consider waiting since that’s low season and many more deals will get announced over the next few months.
Aloha.
susan j
I am flying out of Long Beach to Oahu on June 2. Will my flight be affected? Thank you Susan
Beat of Hawaii
Hi Susan.
As we indicated in the post, this issue will not impact your flight.
Aloha.
Frank M
My name is Frank and I’d like to thank you for your update on the 321 situation. We have tickets for 7/1/18 from PDX to OGG. After reading your article I went in and checked on our flights. Sure enough HA had changed our plane going to OGG from the 321 to the 767 and had not notified us of this fact or the fact that they changed our flight times, both going and coming back. I had to change our seats as we had seats B&C on the 3 and 321 configuration but that put my wife and I in seats separated by the aisle on the 767. However, they still show us coming home from OGG on the 321. Any idea why would they would do that?
Beat of Hawaii
Hi Frank.
Hawaiian had one plane that was not part of the issue. The other plane that was has had different engines fitted as far as we know. So they will have two A321 planes flying. The issue at hand isn’t those, it is when deliveries of the remaining planes will start. They are expecting 7 more soon.
Aloha.
Dolores
My friend and I are scheduled to fly out of San Diego directly to Maui on Hawaiian on May 10th. Do you know if there are any issues with flights out of San Diego to Maui? Thank you for your reply.
Beat of Hawaii
Hi Dolores.
There are no issues.
Aloha.
dan j
True Aloha will come from an airline when Southwest starts flying next year. All Boeing fleet. YES
dan j
Shame on Hawaiian for going to a foreign built aircraft starting with the 300 Airbus.
Hawaiian has never cared about anything but making a killing on every flight.
If its not Boeing, I’m not going!
Peili
The planes in question have Pratt Whitney engines which are still made in the USA, the last time I checked
Bob
Airlines go with whatever plane makes them the most money, regardless of country of origin. They have to look at a large variety of factors, including but not limited to:
– acquisition cost.
– crew training costs.
– spares and repair costs.
– fuel burn costs.
– financing and resale costs (these do factor in and may explain why Hawaiian may move away form the “orphan” A338).
– Etc.
The bottom line is that whomever makes an airline the the best deal and meets their operational requirements the best will get their money. I’m a Boeing shareholder myself and while I hope that airlines buy Boeing products, if they don’t and choose to buy Airbus that only means that Boeing didn’t do a good enough job developing and selling it’s products.
Something else also comes into play: the A321 is increasingly being seen as a 757 replacement. Well, Boeing hasn’t really offered a true replacement for the 757. The 737-900 is a tad underpowered and short-legged for traditional 757 routes, which the A321 can handle (usually) quite nicely. As the 757 ages and is eventually retired and Boeing has no true replacement in the pipeline, airlines are gravitating towards the A321, either as a true 757 replacement or as a means to open new routes as Hawaiian is doing. The blame here should be on Boeing for not anticipating the market’s need for such an aircraft. By not doing so, they have basically ceded this entire market segment to Airbus until such time as they do choose to offer something in this arena. You truly can’t blame airlines for ordering Airbus A321s when Boeing didn’t offer a competing modern product.
Bob
Gloria
Good afternoon. We are flying from San Jose to Kahului on May 16th. Can you please tell us if this will affect our flight?
Thank you and have a nice day.
Beat of Hawaii
Hi Gloria.
Only flights impacted are those listed. No others.
Aloha.
Comments are closed.
Aloha!
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So when customer try and reschedule their flights there are change fees to be paid. Since this is Hawaiian’s doings of cancelling the LIH to OAK route, is this airlines planning on compensating for this mishap.
I called to reschedule my OAK-LIH flights and there were no fees involved. I rebooked on OAK-OGG, OGG-LIH, LIH-HNL,HNL-OAK.
Aloha Hawaii friends. That was excellent advice to check your reservations on HA flights. I’m flying from OAK to LIH in April and everything changed on the A321neo without my being informed. I am no longer flying non-stop to Lihue and now have a 1&1/2 hour layover in HNL. I’m happy the airline is being pro-active- safety should be their first and foremost concern. But why I was not informed is troubling. Seating was left as my original chosen seats but surprisingly there are 2 rows missing on the new plane which is a Boeing 767. Rows 24 & 25 aren’t there, and my original seat 25J didn’t exist anymore! I was fortunately able to move to another seat on the plane which is now 5 seats short of being full. So I strongly recommend going the extra step to view your seating assignment. In addition, this trip was booked through Hawaiian Vacations because I booked a flight and a car rental together, so the staff at the main Hawaiian help desk knew nothing about my reservation. I now understand this is normal, but now you talk to an agent in the Phillipines if you went through HA Vacations. Why wouldn’t HA keep all their flight information centralized for US reservations? It was very confusing! Thanks for any response you might have.
Hi Susan.
Thanks for your update and enjoy your travels! Hawaiian Airlines customer service is largely in the Philippines. Seems to just be the way of life. In our experience they’re generally better trained than other companies we have experienced.
Aloha.
Had scheduled flight June 19th Oakland to Kona. Called Hawaiian regarding canceled flight. They resolved our flight for 9 family members within 18 hours. Wonderfully accommodating! Very happy with their resolution.
Do you think this will impact prices going lower? We are going Sacramento to Lihue sept 14-28. Can’t find anything less than $612.
Been following your notes for a few month.
Thanks
Hi Deb.
If you are able to fly mid-week instead, you’ll do somewhat better. Also consider waiting since that’s low season and many more deals will get announced over the next few months.
Aloha.
I am flying out of Long Beach to Oahu on June 2. Will my flight be affected? Thank you Susan
Hi Susan.
As we indicated in the post, this issue will not impact your flight.
Aloha.
My name is Frank and I’d like to thank you for your update on the 321 situation. We have tickets for 7/1/18 from PDX to OGG. After reading your article I went in and checked on our flights. Sure enough HA had changed our plane going to OGG from the 321 to the 767 and had not notified us of this fact or the fact that they changed our flight times, both going and coming back. I had to change our seats as we had seats B&C on the 3 and 321 configuration but that put my wife and I in seats separated by the aisle on the 767. However, they still show us coming home from OGG on the 321. Any idea why would they would do that?
Hi Frank.
Hawaiian had one plane that was not part of the issue. The other plane that was has had different engines fitted as far as we know. So they will have two A321 planes flying. The issue at hand isn’t those, it is when deliveries of the remaining planes will start. They are expecting 7 more soon.
Aloha.
My friend and I are scheduled to fly out of San Diego directly to Maui on Hawaiian on May 10th. Do you know if there are any issues with flights out of San Diego to Maui? Thank you for your reply.
Hi Dolores.
There are no issues.
Aloha.
True Aloha will come from an airline when Southwest starts flying next year. All Boeing fleet. YES
Shame on Hawaiian for going to a foreign built aircraft starting with the 300 Airbus.
Hawaiian has never cared about anything but making a killing on every flight.
If its not Boeing, I’m not going!
The planes in question have Pratt Whitney engines which are still made in the USA, the last time I checked
Airlines go with whatever plane makes them the most money, regardless of country of origin. They have to look at a large variety of factors, including but not limited to:
– acquisition cost.
– crew training costs.
– spares and repair costs.
– fuel burn costs.
– financing and resale costs (these do factor in and may explain why Hawaiian may move away form the “orphan” A338).
– Etc.
The bottom line is that whomever makes an airline the the best deal and meets their operational requirements the best will get their money. I’m a Boeing shareholder myself and while I hope that airlines buy Boeing products, if they don’t and choose to buy Airbus that only means that Boeing didn’t do a good enough job developing and selling it’s products.
Something else also comes into play: the A321 is increasingly being seen as a 757 replacement. Well, Boeing hasn’t really offered a true replacement for the 757. The 737-900 is a tad underpowered and short-legged for traditional 757 routes, which the A321 can handle (usually) quite nicely. As the 757 ages and is eventually retired and Boeing has no true replacement in the pipeline, airlines are gravitating towards the A321, either as a true 757 replacement or as a means to open new routes as Hawaiian is doing. The blame here should be on Boeing for not anticipating the market’s need for such an aircraft. By not doing so, they have basically ceded this entire market segment to Airbus until such time as they do choose to offer something in this arena. You truly can’t blame airlines for ordering Airbus A321s when Boeing didn’t offer a competing modern product.
Bob
Good afternoon. We are flying from San Jose to Kahului on May 16th. Can you please tell us if this will affect our flight?
Thank you and have a nice day.
Hi Gloria.
Only flights impacted are those listed. No others.
Aloha.