Not again. Hundreds more flights delayed Friday plus 46 flights canceled as unexplained technical problems were on tap for Hawaiian Airlines customers.
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51 thoughts on “Another Hawaiian Airlines Meltdown Just Infuriated Customers To The Max”
Wife was stuck in HNL for 14h coming from another HA Tokyo redeye flight. Total chaos. Employees left clueless, randomly putting passengers on replacement flights, regardless of travel history. Entire flights disappeared from view.
BOH, as a lifelong enterprise software professional I feel you hit the mark on your comment regarding HA’s total reliance on a data center provider like DRFortress. Exactly.
HA leadership, consider setting up a skunk works type operation outside your IT org to rethink your entire IT stack, approach, and historically grown patchwork, on a conceptual level and from the ground up. Nothing else might work here.
We were in the mess yesterday (Fri) on Maui trying to get back to Oakland. They finally canceled our 1:00 pm flight, at 9:00 pm!! It took them another hour to get our bags to the baggage carousel, although they said the bags had been offloaded an hour prior for “weight rebalancing.” We were led to several times but I can’t blame the gate agents because it’s not their fault. Had the mgmt told us the truth we may have been able to get home the same day on another carrier. So here we sit at Southwest on Saturday. It’s going to cost them a lot in rental car fees as well refunding today’s flight and half of our original trip.
Flying from Lihue to Honolulu and then onto Sacramento today on Southwest. Everything is running smoothly on Southwest. I did see many delays and one cancellation on the boards in Lihue for Hawaiian. Happy I’m a longtime Southwest customer for many reasons.
So we are sitting in Maui airport the Sat after Fridays mess. Our flight has been delayed it states for 2 hours of now. The bag drop off and getting boarding passes also so disorganized. And the kiosks to check in are not even working. HA used to great, now just another company who has lost its way
We have been at OGG since 9:30a, moved from gate to gate, delayed and now cancelled, standing in another line that is not moving for rebooking, etc. I understand things happen but Hawaiian Airlines guest services is appalling Now in this line for 4 hours, no movement., no water, no snacks, people are almost passing out. Left airport at 8:30p, been at the airport for nearly 12 hours with very little communication from Hawaiian Airline staff. Eventually, told no more vouchers for hotels, food etc. Had a very difficult time finding a hotel. Finally, found one at 9p.
Rerouted for flights today via telephone agent only to find out we have no seats. 2 hours spent on phone trying to sort this out in the middle of the night to no avail.
We are trying to get back to Ontario California. We were lied to many times yesterday before the flight was cancelled. There was very little communication to the passengers. We were flown to Maui this morning and our connecting flight to Long Beach has already been delayed 2 hours. This is our first time to Hawaii and probably our last because of Hawaiian Airlines. The agents and crews have been helpful and wonderful but whoever is in charge is doing an awful job.
I voiced an opinion that there might be something else going on here other than just ineptitude on a commercial basis concerning HA. It just seems all of a sudden HA is experiencing a lot of *screw ups*. What seems a little different are the reports of airline employees not putting a good fave on this with being rude etc. Why now? Didn’t HA have an almost mythic reputation for aloha and all the good stuff Hawaii is? Are there new CEOs or corporate leadership now. Why this change? Mahalo for all you guys do in keeping those people who want to know informed.
Ok folks,
You’re fortunate enough to be there, myself+ also, Considering the times we live in, You go anywhere, knowingly plan for delays, period.
Make the best of it as these may be the best days you’ll ever see,….
I was a Lihue last night. Flight 314 to Honolulu. My flight was supposed to leave at 327 pm. By this time I got to the airport Hawaiian was fully aware flights were delayed. I got no message. Actually they never said anything about my flight the entire night, neither via text/email, nor over airport announcements. It’s like all the Hawaiian representatives ran and hid. Southwest Airlines brought in a plane from Honolulu to help people get to UH graduation and saved the day. At least 5 southwest staff members rapidly booked hundreds of people and I got to my destination by nightfall. There is no way to contact Hawaiian to get a refund, hold times are several hours long.
My name is Lucio Gussetti. I flew out with my wife of jfk on May 12, direct to HNL on HA51. As we landed in HNL it was chaos. Our connecting flight to Kona was inexistent on the screen. Then it appeared with no indications of delay. Then it was cancelled. I received a message of rerouting on another flight at 8:50 pm. I lined for hours to get a new boarding pass. When it was issued I was in STBY, ridiculous. I complained and was pushed back. Then also the 8:50was cancelled. By that time it was past 10:15 pm, no vouchers for hotels available, no hot food, just water. We camped on the floor.
We were eventually squeezed into a 8:05 am flight, 16 hours delay.
Ground personnel was constantly overwhelmed, no real time info. Sheer incompetence.