Do you want daily housekeeping at Hawaii hotels? Some hotel managers think not, but the employee union believes otherwise.
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87 thoughts on “Hawaii Hotels: Extreme Staff Shortage And Now Expired Contracts”
Do you want daily housekeeping at Hawaii hotels? Some hotel managers think not, but the employee union believes otherwise.
House keepers pay is low …please make sure you tip the house keepers …it should be left up to the guest if they want daily cleaning it should be asked when you make reservations or at check-in …big business greed …
Personally, I am somewhere in the middle. I like a daily light touch cleaning including emptying waste basket, replenishing towels, and quickly sanitizing the bathroom. Every three nights, I like a full cleaning of the room.
Aloha, we plan on spending the week in Hawaii again this year in December. We stay at the Hilton Hawaiian Village. Daily housekeeping should definitely be an option. We could possibly manage every other day but trash would become a problem. The cans in the room are small and do not hold much. We pray the shortage is resolved at the hotels and airports by then.
If the hotels want to cut services, then the price needs to show in the cost of rental. It’s all well and good to increase prices because everything has gone up, but they need to drop the price if something isn’t being provided.
They don’t need to do any such thing. As long as visitors continue to book, hotels will continue to cut services and raise prices.
I don’t mind cleaning every other day but the room needs to be clean in the first place. We’re staying at the Hawaiaan Village next April, our first time in Hawaii. I really hope everything is settled by then
See if you can get yourselves in the Alii Tower, smaller and right on the Beach and away from the crowded lobby.
I will say that Daily, or every other day, housekeeping in hotels has become acceptable Only because there aren’t enough people to perform it. Hilton Hawaiian Village, for an example, on a 7 day stay offered housekeeping for 2 days due to shortage of staff. If we wanted towels, sheets, etc. they would send it up for Us. Valet Parking was unavailable. I blame a sub culture of people who don’t want to work. We enjoyed our stay but would have preferred more service. Did notice that the Sales Department was fully staffed, guess some things are more important than others!
When we travel to Hawaii we use our time share, and it doesn’t offer daily housekeeping, which is fine with us. On a recent trip to San Diego at a Hilton property, we were asked if we wanted daily housekeeping and opted out of it, since we’d only be there 4 days. We’re not neat freaks, but we don’t really need someone to make our bed each day. On the other hand, resorts in Hawaii are so short staffed that maintenance is sometimes not getting done based on what we saw last November, and in April. From what staff told us there, it’s not just because the hotels aren’t hiring, it’s because people aren’t applying for the jobs. Thanks for keeping us up to date. Hoping things get back to “normal” soon.
Oh it’s definitely not because hotels aren’t hiring! They have more visitors and business than they know what to do with. It’s just no one on the islands wants to work in those jobs. It’s the same in the restaurants; tons of empty tables but they still can’t seat you because there is no one to serve you! There’s a big shift happening, and not just in Hawaii.
Aloha BOH,
For us, the most important thing is keeping hotel staff safe & healthy. If that means skip-cleaning our room,we’re fine with it. We respect the long hrs & hard work staff put in. It’s obvious hotel owners/mgmt only care about profit when they will boost pay 91% to attract workers but only increase benefits 43%, which as just as critical to workers & their families!! An extra $1/hr pay or a $500 ER visit covered…the second is more beneficial, keeps staff healthy & is better for business in the long run. Continued short-sightedness by mgmt to keep jacking up rates & cutting service will lead to less reservations soon enough. The Aloha hotel staff show us is part of what makes us love coming to Hawaii. Mahalo.
I stayed at the Hilton properties and they promused Monday and Friday cleaning. Never receied the Friday cleaning! They aren’t even living up to their agreements of partial cleaning.
No daily room cleaning for us please. Once or twice a week is enough. If I need supplies I can request them.
Thanks for your coverage of this issue. During Covid everyone wanted less contact but that has changed in the minds of the travelers. Not so with Hotel management. This quote from Hilton CEO sums it up:
“The work we’re doing right now in every one of our brands … is about making them higher-margin businesses and creating more labor efficiencies,” Hilton CEO Christopher Nassetta said during a February 2021 investor earnings call. “When we get out of the crisis, those businesses will be higher margin and require less labor than they did pre-COVID.”