Hawaii Hotels: Extreme Staff Shortage And Now Expired Contracts

Do you want daily housekeeping at Hawaii hotels? Some hotel managers think not, but the employee union believes otherwise.

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87 thoughts on “Hawaii Hotels: Extreme Staff Shortage And Now Expired Contracts”

  1. We’ve been at the Imperial Waikiki for years. Can’t recall if it’s new, but they clean 1 or 2 times a week for timeshare owners. Not sure if it’s the same for renters.

    Here’s what I’d like – fresh towels every day, empty trash cans every day. Full cleaning 2x a week is fine with the option to ask for extra cleaning.

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  2. Yes I do want my room cleaned and food service at the bar back at hotels and timeshares. When you go on vacation it’s the amenities of being pampered that make your trip relaxing and more fun. Just got back from Maui. The food was too expensive along with the price of the drinks and yet the higher cost did not include pool side delivery or or food at the bar. Had to go get it and bring it in.

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  3. Room cleaning every third day is sufficient for us. I’d really rather not have strangers in and out if my room every day.

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  4. For the many of you that are saying “Hotel cleaning every day is a must”, what part of “There are not enough hotel workers employed to clean up after you” are you not understanding? This is a serious problem, currently without a solution.

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  5. Cast another vote for me for reducing cleaning. There is also being green to think about. So much water use cleaning the room and washing all those linens, at a time of severe drought in Hawaii. I’m happy to go without that for a week or more. Just because I’m on vacation doesn’t mean I should be irresponsible. I can spend 5 minutes a day tidying up my own room.

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  6. What so hard about asking the room guests upon their checkin what they would prefer? I’d guess 50/50 either way.
    This is a service industry and the customer is paying top dollar…..I’d say it should be offered to each guest.

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  7. I would prefer daily housekeeeping as it was prior to Covid. I feel like due to staffing concerns the rooms have been left dirty and the attention to detail is just not there. Cleanliness matters now more than ever but some hotels have numerous excuses for their lack of providing this daily service. Some have you call/text for services that used to be standard. I’m not happy about those changes.

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  8. Hi Rob+Jeff I recall a program at the Princeville Westin where you could exchange a day of room cleaning for a free breakfast. Saves energy as far as washing bedding is concerned. Give the guests their own choice when they check in.Maybe one time during their stay depending on how long they’re there. Then cleaning schedules can be more efficient.Guests could request more towels, etc, by their room phone. And guests please leave your housekeepers a tip when you leave. 10-20 dollars helps them out for all their hard work in having a room you can enjoy being in during your stay.Mahalo and enjoy your vacation.

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    1. Hi Debra,
      Agreed, the Westin had a great ‘Green’ option at all their properties. For every night you declined housekeeping, you had a choice of rewards points or a food/drink voucher. Sadly, it went away when the Westin got sucked up by Marriott.

  9. I personally don’t ask or need someone to clean every day but I do need supplies from their carts or to throw away my trash. So I appreciate seeing them daily on my floor so I don’t have to carry everything through the hotel. I get cleaning every other day.

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