28 thoughts on “New Maui Car Rental Operations | What You Need to Know”

  1. Is there a walking path/sidewalk from the terminal to the car rental facility if you don’t want to take the tram?

  2. The best thing you could have done. We were in Maui about two weeks ago and the car rental facilities were the worst part of our Maui experience, so I am so glad you made this upgrade. Thanks!!!

    1. Didnt make it faster…. 30 minutes to check car in with Budget….they staff the very bare minimum, one check in person..

  3. Question: In the past, my wife has collected the bags while I got the car. I would drive back and retrieve her and the bags. Is this still a good idea? In January on Oahu, we arrived on United and were told to claim our bags and walk across the driveway to the new central car rental. So, what do you recommend?

    And, I noted fees will pay back the costs of the facility. I saw on local columns some residents did not know this. I guess as a tourist I should consider renting from a local, off-campus company.

  4. We got to see the new rental car facility this weekend upon returning our rental. It is very nice and spacious!

    We rented from Budget just a few days before the move and it was so crowded at the old facility, you had to wait outside until you were called because it was so crowded inside. If you ever experienced this, this new facility is huge!

    They had staff assisting as to what to do and where to go since it had just opened and it was so big and unfamiliar. Lots of signage as well in case it’s not staffed all the time.

    My only advice is if you have a lot of luggage to deal with, keep this in mind because the people assisting suggested we walk to the airport terminal in lieu of waiting on the tram….. While it’s not necessarily a long walk, IF you have a lot of luggage (we did), you are sharing the same paths with those that also are coming over to the car rental terminal so on a crowded day like we had (on a Saturday) trying to deal with luggage and crowds of people coming the opposite direction it can be a little challenging I suppose at busy times, especially if you also had small children or someone with you needing assistance to walk on a very warm, sunny day. It wasn’t a big deal for us but I just wanted to share that little bit of advice since it’s so new :).

    As always, love reading your updates!

      1. I agree with Wendy. This is not a good situation for many bags, which a lot of people bring on trips to Maui . We were met with a VERY frustrated trolley driver .. CERTAINLY not a good Aloha experience when arriving. We were ushered onto the trolley and after about an 8 minute delay the entire bus was told to walk to the rental facility. There were many elderly people that needed. To stop to catch there breath on this decently long walk that was also poorly marked. The new rental facility needs to get this all taken care of. It’s just a complete cluster F$$k

  5. We flew in yesterday afternoon, and it took us 2 hours to secure the car we rented with Budget from the airport. In my mind that is not acceptable for customer service!

    1. I had the same experience with Budget last year at their old facility, from talking to other customers I think this is a Budget issue not a facility issue. Doubtful I will rent from them again at OGG.

  6. Is Enterprise car rentals in the new Maui car rental facility, thank you for your great information.

      1. Will the tram hit the cruise port in Maui?
        We planned to rent from Enterprise, which is a 9 minute walk from the cruise ship. I hope Enterprise will still operate at the cruise port area.

  7. We were there 2 weeks ago. This will be nice and reduce congestion. Just wish they could improve the terminal and gate areas.

  8. We arrived last Wednesday, opening day. Hertz was giving out leis to renters. The facility is beautiful and the trolly is so convenient. A huge improvement.

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