Airbnb cancelations, deceptive listings, and unsafe conditions will be handled differently. But this raises more questions.
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30 thoughts on “New Airbnb Fines Welcome News for Hawaii Vacations”
Airbnb cancelations, deceptive listings, and unsafe conditions will be handled differently. But this raises more questions.
This just happened to be. We booked a 2 bed/2 bath condo on the Big Island. When we arrived it was a 1 bed/2 bath. We had 3 teenagers with us! Airbnb only offered $300 off our 4-night stay (30% off the nightly rent) but none of their fees got reduced. I was livid as we didn’t have time to move. We could have the same day we got there but there was nothing we could book for same day check in after 4pm. Once we moved all of our stuff and food to the 3rd story (no elevator) we had the next 3 full days packed with things we wanted to do and see. Because we stayed we got a minimal refund. Airbnb did next to nothing to make this right.
I been a host for seven years I’ve never canceled on a guest. had my water heater explode a Sunday I immediately searched for a comparable Airbnb for my guest not to inconvenience them for not having hot water until Monday evening or I gave them the option of comping their entire stay
Airbnb keeps the money, they are losing commission due to cancelled reservation and now have to deal with an unhappy customer through their call center.
airbnb has to refund the guest for moneys collected, the host sees no money from a guest until after they check in. airbnb keeps their rather large fee, you know the “just cause” you booked thru them fee, they do not like to refund that. The Penalties imposed $50 Plus comes from the host future earnings. If a Guest cancels, different rules apply
Hosts have been able to choose their own cancellation policies on Airbnb for a long time. On the “strict” policy, Guests get no refund at all (paying for all nights reserved) for cancellations within 7 days.
Horrible new rules. The owners have rights and the guests can cancel without penalty leaving the owner with a Vacant Condo. The Penalties need to be the same and equal for a Guest that cancels after they booked a Condo.
One of the problems with Airbnb is they make all the rules, most resorts collect the money 60 days prior to arrival, if you cancel before the 60 days, the guest receives their money back, VRBO will even refund their “gouge fee” Airbnb will not. So if you are able to rebook the space, the guest can be reimbursed should they cancel 60 days prior to arrival. Airbnb however will Block your calendar out, so you can’t rebook on their site,
Although I have never had the unfortunate occasion of the mentioned problems,I agree and appreciate the new rules for airbnb owners. In one of the grips I am in on Facebook has had more than several people looking for accommodations at the last minute due to owners canceling at the last minute. I have always had good experience booking thru airbnb and don’t like hearing negative comments towards airbnb.
Thank you Airbnb….
Of course you like the new rules as a guest. It’s all positive for guests, all negative for hosts. Bad actors who carelessly disregard the reservation commitments they’ve made should be penalized. That goes for Both hosts and guests, but AirBnB doesn’t see it that way.
Every Airbnb property I’ve looked at has a cancellation policy for the guests. How is this a negative for the hosts when it’s specifically covering a host inconsiderately cancelling a booking?
It should be the same for the guest as well. When a guest cancels and the host gets burned for last minute cancelations, rarely is there a refund to the host, typically it will be too late to rebook and the host loses out on cleaning fees and the booking.
There’s no cleaning fee if there’s no guest. I had a experience in st. Louis where the host told me she couldn’t make it for several hours to let me in. I ended up canceling the reservation as I’d been driving all day and lost every penny of my $400. Then I see in the reviews she’d done this a number of times to other people.
You might be an honest host but this policy is necessary due to the dishonest ones.
I think another item that should be addressed is a visiting pet (not overnight pet stays). It’s usually another money grab of a free $300. No fair and money was taken without even asking the situation.
I happen to be a owner of a Airbnb. I can’t imagine canceled someone stay. People spend months at times to plan their well earned family vacations. Hawaii is a especially difficult place to find last minute housing. Good change for the people we are serving. They should feel confident in Airbnb and what we represent.
This exact situation happened to us. We had booked a condo through air bnb. About a month after we booked the host decided to allow the guests ahead of us to extend their reservation another week. It took hours of searching for a suitable place that ended up being a significantly higher rate and was not with an ocean view which was important to us. We could not leave a review that the host cancelled because we had not stayed there. I asked air bnb to add that a cancellation had occurred on the reviews but months later this still did not happen.