81 thoughts on “Next Big Tourist Problem: Hawaii Hotels And Filthy Rooms”

  1. We’re at the end of a three-week vacation across the four major islands. The cut-back in services, including housekeeping, restaurants, and other areas, is quite obvious. Only on the Big Island did we find most services up to expectations. It’s easy to wonder whether the situation is due to health concerns or driven by cost-cutting.

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  2. Hawaii is a world leader in terms of setting examples. The resort fee, the cleaning fee, and others were made palatable by Hawaiian tourism.

    Now with what sounds like a major reduction in housekeeping will it influence other major destinations? Unintended consequences? At very least will it lead to rate reductions? Doubt it. Be careful what you wish for.

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  3. Aloha,
    Personally I don’t require nor expect daily housekeeping. To me is is waste of environmental and economic resources. I can make my own bed, hang up and reuse my towels and yes I can actually put my waste into a garbage bin.
    I certainly empathize with the hotel cleaning staff and a reduction of the expectation of a daily room clean, but I have traveled this way for decades. Actually calling the front desk on business and personal stays to request NO room cleaning. To me it is a waste.
    jim

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    1. I so agree! Tried to “like” your response but that function isn’t working for me. If the place is not clean when I check in, that’s a problem, but the rest is up to me! And if I’m travel with kids, I’m setting a good example. Mahalo for your ethical travel behavior.

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  4. I come to Hawaii to enjoy the “friendliness” of the islanders. This has been lacking, seems we are unwelcome.

    I also come to relax and be pampered – a clean bed and room every day and lots of good places to have great food.

    Get better Hawaii!

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  5. I have friends that have really loved switching to Mexico. Hope Hawaiian Hotels don’t start losing business due to reduced services.

    Aloha

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  6. I am a frequent traveler to Hawaii but have not been there since covid started and am looking forward to returning. But from this report it seems like the hotels intend to rip-off customers.

    From what I have seen in looking at current hotel prices, they have gone up considerably since prior to Covid; so from what I see they intend to charge us more for less service? What a deal for them; they get more money from me and save on their cost, WOWO they must think we are stupid.

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  7. So for profit gain for hotel owners.. they got rid of there staff…(very bad)
    Plus didn’t they just raise the tourists tax a lot wow pay pay but no service and no islanders have jobs …so shameful again the little people pay the price while the rich get richer what greed ….

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  8. News Flash – this is NOT a Hawaii thing. It’s a hotel chain thing. It’s the same on the mainland. I travel for business. I recently stayed at a Sheraton in Seattle. Same scenario. You can ask for room cleaning. That said, let’s be honest. This is not “ end of world”. We’re talking about making a bed, changing towels ( that you used once) and emptying the trash. Does this really need to be done every day? And if you want it, you can ask.

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    1. TOMK,
      Often when we stay in hotels we have the privacy sign on the door the whole time, so i agree on the daily need. It is all relative though. If hotels are charging way more, but providing way less there will be an inflection point soon. Probably very soon.

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  9. Hawaii isn’t the only place doing this. We recently took a trip to Virginia to a theme park and they informed us at check-in that there would be no housekeeping services. We already had prepaid for the room and for the theme park tickets, so we had no choice but to stay at that facility. The free continental breakfast consisted of coffee, an individually wrapped muffin,an apple, nothing else. Needless to say, we were not given or even offered a reduction in the rate paid at Wyndham.
    Thanks,

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  10. A client just returned to Maui after a 2 week stay and told me it was a totally different Hawaii than what they are used to.

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    1. Being on the top tier of several major hotel chairs, I am the recipient of a number of notifications (eg apologies) explaining that only their top brands will receive daily housekeeping service, while guests of the mid-range brands receive housekeeping “by request only” and guests of their lower-tier brands receive none. Many travel bloggers are saying that hoteliers are using Covid-19 as an excuse to selectively discontinue housekeeping service to save expense at the sacrifice of guests.

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