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45 thoughts on “Still Having Problems Buying Hawaiian Airlines Tickets? You Aren’t Alone.”
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Home » Blog » Hawaii Travel News » Still Having Problems Buying Hawaiian Airlines Tickets? You Aren’t Alone.
Surpising they are having trouble with staffing. HA call center is located in Manila.
We booked 2 trips two trips too Hawaii next year from Australia we had no problems at all
We called on Saturday, May 15, 2021 and were told we would have a phone wait of an hour if we wanted to hang on. We did and after 2 hours and 20 mins.we finally spoke to a customer service representative. She helped us rebook last years tickets for Oct. 22 to Nov 19th on Kauai to spend time at our condo timeshare as we have done for over 30 plus years. She was a great help and we got it done. We also booked our car for a months stay through Avis and all went ok. Now we hope all will be pkay and we can fly to Kauai on late October. Mahalo. Tricia K
I called Hawaiian about a week ago, later at night. Waited 1 hr 45 min before giving up. Called again during daytime hours, again waiting 1 hr 40+ min but did get a rep on the phone so I could order wheelchair service for flight.
All I can say is – it’s worse than the initial pandemic lockdown when all flights were cancelled. Then, I got through to representative with only about a 15 min wait at night. And there is no way to order wheelchair service via website. And the Maui airport website refers you to a disconnected phone number for wheelchair requests.
A lot of companies should be checking their website for changes.
2 hours waiting on hold and never picked up. Tried the night before for an hour. Insane. But at least now I know why. I finally got through via text last weekend just to change my flight to a later time. That chat took 1.5 hours. Good grief.
This is so discouraging. I am glad I traveled in April. But the Hawaiian first class flight was wonderful.
I also tried to book on Hawaiian with miles, but just gave up. Extremely frustrating. We have over 500k miles and can’t use it. We ended up using Southwest points and booked through them, but prices are not cheap. Fortunately, I booked a 8 day rental minivan months ago for a pile of cash ($800)- now it is a HUGE pile of cash ($1600). What the hell is going on over there?
Rental cars around the nation, not just in Hawaii, are sky-high. Many rental car places, faced with tons of unused cars during COVID, elected to get rid of the excess rather than carry them on their books by moving them to the mainland or selling them off completely. Now rebounding demand and lack of cars is making the prices skyrocket. Sorry this happened to you!
Two weeks ago, I wanted to change my return flight date from LIH to SMF. I waited on hold 2 1/2 hours one afternoon, 1 /2 hours that evening, and 2 1/2 hours the next day before I could get thru. Once I got thru all was good.
I have been flying to Honolulu from Los Angeles two to three times a year for business prior to Covid on Hawaiian Airlines. Last year had scheduled a trip with my wife in April. Obviously cancelled. I have rebooked travel for October assuming that the state will accept proof of vaccines by then. Rates have gone down since last year, so when I rebooked with HA, instead of giving me credit of about $300 per ticket to use in the future, they forced me to use the credit amount towards an upgrade flying back to Los Angeles. A terrible way to treat a long standing customer not to mention I will look at flying other airlines after my October trip because of this. Hey HA CEO, you ought to take better care of your long standing customers. Or do you care?
that has to be very frustrating. I have had great experience as has my GF with their customer service though they do sound overwhelmed and super busy but still with the Aloha spirit and very nice