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Home » Blog » Hawaii Travel News » Still Having Problems Buying Hawaiian Airlines Tickets? You Aren’t Alone.
After how I was treated by Hawaiian Airlines last year I will never fly with them again. We will use Southwest Airlines for our future flights to Hawaii. I was so disappointed with Hawaiian Airlines when I was trying get a refund for flights that were canceled. I had to beg them to issue a refund and not a credit. After they finally refunded our tickets they didn’t refund the money we paid for extra legroom seats. I had to fight for another month and when they didn’t refund the money I had to put the charges in dispute with my credit card company to get the money refunded. We flew to Maui and Hawaii in April on Southwest and we’re very happy with their service. Thumbs up for Southwest and thumbs down for Hawaiian.
Hawaiian may be getting a handle on it. I was just able to book LIH-KOA with miles for June flights.
Thank you to BOH for always keeping us updated, my go to site for all Hawaii travel related questions. I was having problems accessing my HA account for a few days since Thursday last week. It took me 2 hrs to get hold of a CSR on the phone to use my miles to book. I also found their text messaging system to be helpful although they didn’t get back to me til 8 hrs later but when you do connect with someone they can help you with a 5 min lag after every question, intermittent connection but better than being put on hold for over 2 hrs. Also try the tip from another commenter to go online at odd hours, I was able to easily access my account during the hours of 11pm-1:30am pst
Hi Inah.
Thanks for letting us know how your experiencing contact HA went, and for your nice words.
Aloha.
I was having a lot of trouble too. I had tried for several days and somehow I actually was able to log in on May 13 and book with award travel points. Sorry to hear that it is still an issue.
As always, mahalo, Jeff & Rob, for your continued updates on Hawaii travel!
I needed to change our Hawaiian Air flight to HNL but had to do it by phone for our particular reservation. I researched a variety of dates/flights online, which was a challenge with intermittent “error” messages appearing throughout the process. Once I settled on possible 1st & 2nd choices, I phoned Hawaiian, placed my device on speaker phone, set it down, and grabbed a snack while I prepared for the long wait. After over one hour, customer service in the Philippines answered. The process to change our tickets took another hour as the rep’s computer didn’t show the same fare difference as the website. It was not a pleasant experience except that both the rep and I managed to stay courteous to one another throughout. Usually I try to call at odd hours, but this time I simply wanted to get it done. Hoping other Beat of Hawaii readers take care of their Hawaiian Air flights with less hassle in the future.
Hi Teresa.
Thanks for that report. Yes keeping a good attitude sure helps in keeping stress levels in check.
Aloha.
Request to Hawaiian Air: Please move your call center to HAWAII and help the local economy ‼️
I agree that this would be great for the local economy, but are you willing to pay higher fares so they can pay locals a living wage?
I totally agree — Hawaiian needs to move their call center to Hawaii and help the local economy.
The other thing they need to fix is being able to book a flight online using your ecredit. I’m sure many people have them for trips that had to be canceled last year. It’s ridiculous to have to call in to make a reservation using a credit.
Husband was on phone for 3 hours today but did get previous postponed trip rebooked….combo of cash and award flight….agent went above and beyond to try to accommodate.
I’ve had this problem so mnay times — having to call in to use credit from cancelled flights. Maybe that’s one of the reasons of the call center being so busy.
I did make a reservation, but unfortunately using no Hawaiian Air miles as your frequent commentor indicated! But I did make a mistake in booking a flight out of Kona that’s really too early for me to get my handicapped Husband to the Kona airport in time. I’ve tried to rebook for a later flight but the website says I have to call. I was on hold this morning for over an hour and never did get to speak to anyone. Mahalo for,letting me vent, Diane
Hi Diane,
Try using their text service. They seem very responsive via text
I agree. Texting has been very effective for me as well. Helps me keep my cool and get other things done while waiting.
I understand that Hawaiian airlines might be having problems. That still doesn’t account for them tripling their prices. They’re a complete rip off and their lack of customer service is ridiculous. I won’t be flying them any longer. I sent in an email letting them know website was down and their phone system was down. Their canned response was please go to our website or call her 800 number great job reading and listening to what the email actually said.
Aloha,
I purchased round trip tickets via Hawaiian’s website on Friday… Could not log into my Hawaiian Miles account, so made the purchase without logging in… I did not use miles for my purchase, and was able to link my trip to my account via the Hawaiian app and using my confirmation code… There we’re no problems minus not being able to log in normally…
Mahalo