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164 thoughts on “This Hawaiian Airlines Terminal Is A Traveler’s Nightmare”

  1. I knew exactly what airport this is was going to be about. Went there earlier this year and I was a really bad experience. I felt like I was walking from Honolulu to LA. I can’t imagine what this is like for our kapuna. On our return flight we added a half hour to our arrival at LAX to plan for the hike to the gate. If you get a rental car ad at least another half hour to your plans as this is a long bus trip away (if you’re lucky enough to get a seat on the bus at all)

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  2. Thus is simply false information. While it is true that it is very inconvenient it is not 1 1/3 miles. I noticed the problem on departure last week, so upon return, I found no shuttle as suggested by signag. I used my apple watch to measure distance in this maze. From getting off the plane to the Uber/Lul6ft shuttle, total distance was .53 miles. Still unacceptable as was the maze 9g signs but no where near the distance you claim.

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  3. Thanks very much for bringing this to light! We traveled out of that new LAX terminal location last June. I knew that there was going to be a longer walk than typical, but this is an absolute joke. That outer terminal, is so remote and outlying that it’s designed like some kind of contingency location used during a natural disaster or emergency. Basically, a very poor design for this day and age. On our return, there were HA customer service agents helping everyone navigate the various hallways and doorways that we had to go through. It was like we were going through an “employees only” backroom or service way to get to baggage claim. The only bright spot was that we didn’t have to wait for our luggage! LOL

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  4. We traveled to Kauai this past February. We did like the look of the newer terminal and it seemed like there was much more room to keep social distancing for Covid. We had a 9am flight from LAX to Kauai, so arrived early. Most of the restaurants and shops were closed at that time. We did find some food and water to buy for the flight. The walk to the terminal was longer than usual, but we did not find it too bad. We had been warned to get there a little earlier than usual. Once we arrived at the terminal, we found plenty of seats and lots of room to keep social distancing. This was very nice compared to the other terminals where many times there are no seats available and it’s not possible to do any social distancing.

  5. We are in our 70s and travel to KOA from LAX three times per year. We will now start flying out of LGB via HNL. Going from baggage drop off to the gate is a very long walk. For these departing flights we can usually find an ecart to drive us through the tunnel. Unfortunately when the return flight lands at 1130p, no ecarts are operating. The maze that one must walk through to get to baggage claim makes the distance seem much further.

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  6. You are 100% correct. It’s a nightmare at best, and potentially health hazardous for elderly and anyone with serious health issues. We discovered the LAX disaster scenario last May. We will Never fly Hawaii Air via LAX again – period. It’s insulting to a paying customer. We recently moved to Kauai and flew Hawaii Air via Oakland Airport, a much better experience.

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  7. Agreed! It’s a shiny new terminal but…we did not expect the trek to the gate or the lengthy, up-down maze to baggage claim after our return trip. It took us a full hour to get to our car and our bags were already waiting at baggage claim by the time we got there. Also, no restaurant or coffee shop options so if you are looking for food then it’s prepackaged.

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  8. This article is so true. Hawaiian made a huge mistake with this move. I travel to Hawaii several times a year through LAX and always on Hawaiian. After experiencing the new terminal nightmare in July, I will no longer use Hawaiian Airlines.

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  9. We did this trip during covid and it took almost an hour to get to the gate. Yes there are lots of ammenities on the way but they are all closed when you board in the morning. It started with elevators, excavators, stairs, long walks, and wondering if we took a wrong turn. Definitely plan ahead!

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  10. The LAX terminal (International) that Hawaiian utilizes is so great at checking in at such a massive modern updated section of the airport. That is where the great experience ends. It is a very long and winding pathway to the departure gate. On arrival, it is the opposite direction from the arrival gate to bag claim that is just as burdensome.

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