Three scored at the top, two were in the middle, and one was the absolute worst. How call centers ranked for airlines flying to Hawaii.
Three scored at the top, two were in the middle, and one was the absolute worst. How call centers ranked for airlines flying to Hawaii.
I also had a frustrating time with the Hawaiian overseas call center. The reps really don’t know much, I had to “ guide” them endlessly to ask about my credit. They were very nice but as a customer, I was really frustrated. That issue along with their poor app makes me not want to deal with them. Very sad
Thank you BOH! This was a good idea for a survey and interesting results. Glad to read wait times on hold have come down too. I once drove all the way to the Honolulu airport from the North Shore to resolve not flying during inclement weather because that was quicker than waiting on hold forever and chancing talking with someone I couldn’t understand.
United and Hawaiian airlines should be ashamed of themselves for taking American jobs overseas specifically answering centers. Worse yet, you pay those foreign employees slave wages. Shame shame shame!!!
100% agree
I recently interacted with American twice about future reservations to Hawaii. They were excellent and able to quickly resolve my issues.
And they answered my calls immediately!
Although we have limited experience with other airlines. Alaska and Hawaiian are our go to carriers. We live the customer service and everything about the phone service. With Hawaiian, I have often been frustrated by the device and have told them so too many times!
I love flying Hawaiian Airlines but Yes The Call Center Is A Complete Nightmare.
That has stopped me from flying Hawaiian Airlines lots. It’s horrible talking to the reps in the Philippines absolutely horrible.
I had situations to beg for a US Representative it’s impossible. Hawaiian Airlines should be ashamed to be doing that…
Hawaiian is the only airline that flies nonstop Ontario, CA Honolulu. Sure would like to try Southwest or Alaska but that’s a 3-hour drive to San Diego. No thanks. Did that and LAX for over 40 years, I’ll stick with Ontario.
Funny, I’m on a 21-minute Delta hold right now.
They sent and email to my email address for a different customer. He was getting a $50 hold. The agent didn’t seem too enthusiastic but she did thank me for calling it in.
The last time I called Hawaiian was months ago, unrelated to my current reservation with them. I finally gave up after being on hold for over an hour with hours to go.
I couldn’t agree with you more regarding Hawaiian Airlines. Sometimes I hang up and call again because I am unable to understand the agent. We have found using their chat feature works for run of the mill issues, nothing complicated.
Because I am a Pualani Elite member, I really do not have any of the problems you have stated. They even help me with HA members who are not of elite status.
They go out of their way to take care of whatever issues I may have.
I also do not have a problem with the Manila call centers. On occasion I may need to ask for someone who speak clearer english, but most of the time that are great.
I do all of my mainland flying with HA.