Awful legroom and embarrassing “food” on one hand. A lovely widebody plane, a unique solid Hawaii brand, and on-time performance on the other. Hawaiian Airlines economy review plus Extra Comfort.
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65 thoughts on “Review Of Hawaiian Airlines Economy + ExtraComfort on Wide-Body”
I agree with the comment that the Hawaiian Extra Comfort Seat is very costly for more legroom. Perhaps Hawaiian does need to up its food service game for those in Extra Comfort Seats since they are paying considerably more. Maybe not First Class food but certainly more and better than what is given to the regular main cabin customers who don’t pay the surcharge of Extra Comfort.
We heartily agree about the low quality of the Hawaiian ‘meal’! My husband and I refer it disparagingly as a ‘hot pocket’ instead of an actual meal. It’s a joke.
Thank you BOH…actually Jeff. Finally someone with a big audience has made it official…Food & Beverage…2/10! That was very fair & Jeff hit the nail on it’s head. Thank You!!! We have voiced our opinion with HAL about the meals. We always bring our own & wish HAL would give us some discount instead.
Totally agree about calling the Philippines…so irritating when all they do is “read” what is written…no brain cells to think otherwise. (Sorry for that comment.)
Let’s hope your scoring will open HAL’s eyes. If not you…not sure if there is anyone else who can.
Several years ago when we first began regular travel to Hawaii, the Extra Comfort offered a few other items that were not standard in economy. One was the free IFE. If you wanted the IFE in Economy you could pay for it by seat number, i.e. 38E, and it would be turned on. Around late 2018 or early 2019 Hawaiian gave all those little perks of Extra Comfort to all Economy passengers so that the only perks were the extra legroom and an earlier boarding time. We have seen the food in the back slowly degrade from acceptable to “it keeps you from starving if you can choke it down.” We flew “first class” once to Honolulu and the choices and food quality were outstanding! We have never found the flight attendants to be anything but 10 of 10.
We flew Hawaiian Airlines last year for our daughter’s wedding. We opted for Extra Comfort on the way back from Honolulu to JFK; we paid $160 extra per seat. While we winced at the price, it was worth it for the extra leg room; and I’m only 5’7″. As for the food, I can’t even remember what I ate, but I didn’t complain about it to my husband. All in all our experience with HA was very good.
We have been travelling from Australia on HNL for a few years. Because of the distance we always select extra comfort. Besides the extra legroom there is not much else to brag about. The food was pretty ordinary and most unedible. On our return we had row 11, there is a bulkhead and a sign not to put your feet on the wall, which I might add was ignored by the passengers around us. If they had a foot rest in those seats it would be better.
We also paid extra comfort from HNL to LAS what a waste that was. Will consider NZ next time as they have sleep pods.
I have flown hawaiian once or twice a year since 1970s. In recent years service has gone down along with food quality. Don’t know where you found $300 tickets. Have hawaiian miles card that earns miles that are worthless. Alaska is just as bad. The days of a good experience flying are gone.
At 6’4”, I have to pay the extra “tall tax”, as I call it. It’s absolutely ridiculous. Airlines should set aside these seats with additional leg room for people (plus spouse) over 6 feet tall. I can’t risk being stuck in economy on any flight over 2 hours.
Wife & I fly to Kahului often and we whole heartedly prefer Alaska Airlines. Hawaiian is normally much more expensive with far worse service. They are consistently way more difficult to deal with. Alaska is a whole lot more friendly and much more affordable. Alaska also has more flight options which allows more flexibility to your scheduling.
Hi Mike, can you tell me where you fly from? Thanks.
I have flown several times in extra comfort on the 330. Definitly not business class! The legroom is okay if you have a bulkhead or exit seat. I won’t even fly the 321, for transpacific travel. Hawaiian continues on a downward slope and charging way too much.