Battle of Hawaii Lounge Wars | Airlines Redefine Island Travel Competition

JEFF – More info is needed on the new Alaska lounge planned at HNL. And timeline? Read new text under, “Hawaiian Airlines stays true to its boutique lounge roots.” Do we need to say which airlines offer lounges at HNL and any plans they might have (Delta, American, United, etc). Photo and excerpt is needed.

Airlines flying to Hawaii are waging an unusual new kind of battle that is happening not in the air but on the ground. From Honolulu to Seattle and Maui to San Francisco, Alaska, Delta, and Hawaiian Airlines are among those competing to redefine the premium travel experience with upgraded lounges and exclusive amenities.

How lounges became the new Hawaii travel battleground.

The competition for Hawaii-bound travelers has shifted dramatically in recent years. While airlines have traditionally focused on in-flight services and even airfare wars to win over passengers, new priorities have emerged that are focused more on those visitors that Hawaii wants to attract: high-paying ones. And the battleground has, in the past days, focused on premium lounge spaces. These airport retreats now serve as critical touchpoints for comfort and loyalty and comfort, focused on long-haul, premium travelers heading to or from Hawaii.

Travelers increasingly seek more seamless and stress-free experiences before boarding, making these lounges essential. Are you a regular airline lounge person? BOH editors are not members of any airline lounge program. However, we have had our share of premium lounge experiences and can say they have been lifesavers, especially during long layovers.

Airlines are stepping up to the battle with big investments in new and upgraded spaces to ensure their offerings stand out from the crowd—not just when flying but also on the ground.

Alaska Airlines takes the lead.

Alaska Airlines has recently made the biggest waves in the Hawaii lounge wars. The airline recently announced plans to open new lounges at Honolulu (HNL) and San Diego (SAN), as well as its first-ever flagship international lounge at Seattle-Tacoma (SEA). These expansions, with details to follow, align with Alaska’s broader and more premium transformation following its acquisition of Hawaiian Airlines and the widebody 787 and A330 widebody fleets earlier this year that will soon fly far beyond traditional Hawaii routes.

The new flagship lounge at SEA is a ways off at perhaps two years, and will cater not to Hawaii in particular, but rather to Alaska’s soon to grow international network, including, for starters, upcoming flights to Tokyo and Seoul using Hawaiian Airlines branded A330 planes. Alaska’s new Honolulu and San Diego lounges will bring its distinct brand to key markets it has identified and will offer popular enticements, including hand-crafted espresso, local craft brews, and even their signature pancake machines.

These lounges reflect Alaska’s commitment to sustainability and premium as well, with the Seattle location aiming for LEED Gold certification through a design that’s water-efficient and use of low-emission materials. By investing heavily in lounges since its Hawaiian transformation began, Alaska is positioning itself as a major player in Hawaii and global travel markets.

Delta raises the stakes at all-important battleground Seattle.

Not to be outdone by its archnemesis Alaska in Seattle, Delta is doubling down on its premium offerings. The airline’s Delta One Lounge in Seattle, set to open much sooner, in 2025, represents a significant escalation in the lounge wars. This high-end space will cater to Delta’s business class passengers and compete directly with Alaska’s flagship lounge at SEA.

Delta has focused on luxury and exclusivity in its lounge designs, offering elevated experiences including private dining experiences (currently at JFK) and private spaces for relaxation or work. By positioning itself strategically in Seattle—a key gateway for Hawaii and international flights—Delta aims to maintain and sharpen its competitive edge in markets that will otherwise be dominated by Alaska and Hawaiian Airlines.

Hawaiian Airlines remains true to its boutique lounge roots.

While Alaska and Delta are expanding aggressively, Alaska’s Hawaiian Airlines brand have taken a distinctly more boutique approach. The carrier recently opened its second Premier Club at Maui’s Kahului Airport (OGG), providing additional lounge space for premium passengers. Designed to reflect Maui’s landscapes, the lounge features local snacks and beverages, ample charging stations, and a relaxing atmosphere that resonates with travelers seeking an authentic Hawaii experience away from the crowd.

Hawaiian lounges may be smaller and generally less upscale. For example, their Lihue lounge, perhaps the worst, is in a small, windowless, and depressing room that needs help.

Other lounges are more tied to the islands’ culture and unique identity. This approach appeals to travelers looking for Hawaiian’s brand touch. Their two lounges at HNL may soon have reciprocity with Alaska lounge customers. We’re unsure about all the details of that or the status of their very upscale, quirky, Apartment 1929 lounge with showers. Their Plumeria Lounge, next to it, is currently reserved for International Business Class passengers and first-class to New York, Boston, and Austin. The Plumeria is now also available to Priority Pass members for a fee. Their other lounge at HNL is the Premier Club.

What this means for Hawaii travelers.

For Hawaii-bound travelers, the lounge wars can potentially become a win-win situation. With more premium options available, passengers can find ways to enjoy enhanced comfort and amenities before their flights. Whether it’s Alaska’s expansive spaces, Delta’s luxury offerings, or Hawaiian’s locally inspired retreats, we’ll wait to see what types of offers, such as Alaska’s new credit card, may yield access to these premium spaces.

However, the influx of new lounges and offers to access them could also lead to challenges, such as either overcrowding or, at the other end of the spectrum, increased exclusivity for premium passengers. Hawaii travelers must wait to see what factors prevail regarding lounges and credit cards when choosing an airline, especially as the Hawaii competition heats up.

The future of Hawaii travel competition.

The Hawaii lounge wars are the beginning of a broader transformation in the Hawaii air travel experience. As airlines continue investing in premium services, which will extend somewhat to Southwest in 2025, the focus may expand beyond lounges to other aspects of the journey, such as in-flight dining or ground transportation. For now, one thing is clear: the battle for Hawaii travelers will no longer be confined to the skies.

Are you all in or feeling left out by the airlines’ approach to Hawaii premium travel?

Lead photo new Alaska lounge at SFO.

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8 thoughts on “Battle of Hawaii Lounge Wars | Airlines Redefine Island Travel Competition”

  1. As a 15 plus year HAL Platinum frequent flyer, flying to Asia, California and almost weekly interisland the best word to describe the lounges and HNL in general is “ghetto!”
    How embarrassing to return from Hong Kong or Tokyo or even Bangkok to see and experience the low quality infrastructure and staffing in Honolulu. No wonder we’ve given up on Asian tourists. Now with these narrow body flights we are going to pay the same or more for an inferior product.

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  2. Thus far my experiences at the HNL, OGG and KOA Premier Club locations have not been great (small, usually crowded, very little in terms of drink and snack options, etc). I really hope that the recently opened second Premier Club at OGG lives up to your “Designed to reflect Maui’s landscapes, … a relaxing atmosphere that resonates with travelers seeking an authentic Hawaii experience away from the crowd.” The current Premier Clubs kind of remind me of the free “Business Center” at the Manchester, New Hampshire airport (MHT) — feel free to do an online search to see if you agree.

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  3. My recent experience at Honolulu’s Hawiian lounge at the terminal was silly. There was a sign out front that instructed us to get on the waitlist via their app and hang around for 45 min. Lots of others waited patiently along with me. No one was called to enter for more then 20 minutes and I bailed. Went to a bar and restaurant at the Alaska terminal next door. I was greeted, promptly seated, was immediately received not to be a the mercy of a terminally long wait list (pun intended). Happy to pay for a more kind and dignified experience!

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  4. Gotta love the behind the scenes look at BOH editors writing and attention to details of important dates and facts. Keep up the good work.
    Aloha

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  5. Since retirement I’ve canceled all my subscriptions to American Airlines Admirals Club, Hawaiian Airlines Premier Club, and United Club. Just can’t justify the expense now that my business travel has decreased significantly. Still have United Club access from Chase/United credit card. Over the years my favorite lounge at HNL was the lovely Continental Airlines President’s Club. (It’s been gone since the UA/CO. merger in 2010)
    Loved the beautiful Koa wood paneling and Pacific Island feel with a Continental Micronesia atmosphere throughout.
    The old PanAm Clipper Club lounge was really cool back in the day too.
    Aloha to all.

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  6. Our experience ( more than once) flying business class to Japan has us striking out twice. We could not access the Plumeria lounge both times because there was no room and the wait was too long. Recently, the original lounge has also been more crowded so we’ve opted to sit near the gates. This is becoming more disappointing.
    Would love to see Hawaiian expand their lounge service.

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    1. Well said. The Hawaiian Airlines Lounge at Lihue Airport is nothing more than a closet with a “drinking fountain.” Not a pleasant experience at all.

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