Grand Wailea Resort Review

Hawaii Hotels Hit the Skids; Can They Bounce Back?

Maui’s hotels plummeted to a troubling 52.6% occupancy, with visitors signaling hesitation as Hawaii’s long-standing allure faces new pressures. Despite Hawaii’s enduring place in travelers’ hearts, rising costs and a shifting value proposition have many questioning the worth of paradise.

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78 thoughts on “Hawaii Hotels Hit the Skids; Can They Bounce Back?”

  1. Dear Peter, it seems like it is time you got off the “hotel” train. Farmstays and transient vacation accommodations are far less pricey and often offer cooking facilities so you can limit the amount spent on meals. Search on Airbnb, VRBO. Careful searching can result in memorable stays. Mahalo nui loa, e komo mai, Bruce

  2. lived in Hawaii for 3 years Loved it went back for 20th wedding anniversary great time but your hotel room prices are too high.

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  3. You don’t deserve any visitors. You wanted to restrict them and lecture on culture. Limits on who and what you can do. Restore the old tourist relations office and skip the stuff.

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  4. We have always loved visiting Hawaii. However, over the years we have felt less and less welcome. As a result, we now are seeking new vacation spots. Instead of Hawaii, this year we are headed to Tahiti. Without tourism, Hawaii will struggle…the consequences of reality.

    3
  5. Stayed at Luxury Collection propert in July. The only thing luxurious about the hotel was the rate. No Bonvoy Lounge, no breakfast buffet, no room service, no beverage service on the “private beach”, no Front Desk at the second tower (you could still see where the computers used to be). The excuse for the cutbacks was and still is Covid. It is 2024 and that reason is no longer valid.
    Hotel was full at very high rates (Maldives level high), but understaffed, rooms run down and also dirty and old furniture.
    Hard to even make it to the beach in Waikiki as 3 hotels more or less block access by setting up umbrellas and chairs along the entire waterfront (at $100) on that part (apparently, the City or State are taking steps to improve the situation).

    Waimanalo Beach still as beautiful and uncrowned as before
    Rates will come down when tourists stay away. But the industry needs to take many other steps to make visitors feel welcomed and show them the value of returning.

    2
  6. To all those who are complaining about the lack of aloha and of hawaiian music, please come experience on Thursdays and Saturdays at Anaina Hou in Kilauea and Princeville, both on Kauai.

  7. I used to live and work on Oahu. Compared to a decade ago, Japanese tourism has sharply declined due to the yen being weaker. Barely any Japanese tourists now. I am positive this is a huge factor as at its peak Oahu would get 10000 visitors a day from Japan alone. Many of my friends who used to drive tour busses and work at tour companies have had to.find new jobs because those companies shut down.

  8. We traveled to Hawaii for many years, sometimes we go several times per year and will stay for up to one month. We visited after the fire and everyone thanked us for coming to support the businesses. The people were very welcoming and the service was great…..but it was not the same. The “go home tourist crowd” and “get rid of STRs crew” are louder and much more vocal when I am back on the mainland. Maui is my wife’s favorite place but the service and aloha are not what it used to be. Big Island is more authenic to me and will be my favorite island. Kauai is very relaxing and Oahu has been growing on me. Hawaii needs to make up it’s mind. Are we welcome? Then price it accordingly and roll out the red carpet. If you only see us as a source of revenue repeat visitors will see it and we have a planet full of options.

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  9. My family and I used to spend a good portion of February in Maui but as the rent for the condo doubled after the pandemic, it is cheaper to go elsewhere. It is a shame as Maui holds a special place in our hearts. Here’s hoping some sanity returns to the lodging industry!!!

    4
  10. While I love Hawaii and have visited more than 40 times, I increasingly question the value proposition. There are closer places that have lower hotel rates and airfares. Far too many Hawaiian hotels charge a resort fee without providing anything worth while. As well, too many hotels fail to commit to basic property maintenance and upkeep.

    A visit to Hawaii comes at a premium that far too many hospitality ventures do not deserve.

    3
  11. Currently, there seems to be a real fascination with Japan… whether it be with a tour group or venturing out on your own, Japan offers flexibility and value for the dollar. It has become an international shopping and entertainment mecca for all ages. The high level of customer service is even more attractive because it is a cultural norm and not fueled by need… we need to wake up, get a grip and make adjustments before these current declines become the norm. If we can’t adopt a more flexible attitude as a culture here in Hawaii, we may get the higher pay + benefits but be “on call” because people who once embraced the Aloha spirit are going else to receive more value for their time and money.

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  12. Well, after being told stay away, oh no, please come. No, stay away, tourist are taking natural resources and accommodation’s from the locals. Maui needs to heal, get lost, you are not welcome. Is it any wonder why people are staying away? Our timeshare is based in Ka’anapali, we went last December, but it was the worst trip we’ve ever had to Maui. We were not welcomed despite all the hoopla of the much needed visitor dollars. Maui just is not ready for anything, in my opinion. It needs to decide on its priorities, and it should be, for the folks that have lost so much. As much as we love Maui, it’s our second home, we will not be returning until Maui decides what it really wants and needs. With pending tax this, tax that, green fees… Maui, you are screwed. We will visit our much loved Big Island and spend our unwelcomed Maui $$$ there. Sorry Maui, we love you, but you don’t return the love.

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  13. I would love to visit Hawaii again. Air fares haven’t changed much compared to pre COVID, but room rates seemed to have doubled over that time frame. It’s not a good value for me and I won’t be back anytime soon.

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  14. I usually visit Maui twice a year with my grandson and his girlfriend but not this year because I don’t feel I would be that welcome there. I honestly feel the people off Maui don’t want us to visit.

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  15. Everyone is suffering a bit of a decline in bookings, even AirBnB and VRBO properties. The advantage STR’s have is that owners of these properties can more nimbly lower rates and take less money for this particular stretch, something big budget hotels cannot do without impacting profit – they have union mouths to feed. I love staying at Maui hotels, but haven’t in the last decade because they became too expensive for what we needed. A well-selected STR saves enough money to cover a lot of other ancillary costs in a Maui visit. Add to that, you can build relationships with “mom and pop” STR’s – they will often reward you with discount rates for coming back again and again. Mahalo.

    4
  16. Maui timeshare properties from Interval International have dwindled and not much to offer. Airfare too high as well. Better to go to a Caribbean island or Mexico for a vacation now.

    2
  17. So this is good news, right?? Hawaii has been sending the message for years now that visitors are not appreciated or particularly welcome. We are taxed at every turn, and told we are not respecting the islands.
    Fair enough. I like Hawaii, and Hawaiians. The Islands and people there are lovely. I hope the locals are thrilled. Isn’t this what they have been asking for?
    We have been traveling every year to Hawaii, and 2024 will be our last visit.

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  18. While we are aware of the challenges Hawaii faces due to the lack of housing which may or may not be the result of vacationers and short term rentals. The truth is that tourism is jobs and dollars from tourism is the mainstay of Hawaii economy. Tourists have also been warned away, particularly by Maui. Higher prices for less service. There are many many other warm places to vacation where tourists are more warmly welcomed. It’s no wonder vacancy rates have risen.

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  19. A trip to an expensive place like Hawaii is not on their to do list. We are a retired airline family who could fly for free but Hawaii has become too expensive for us.

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  20. Been going to Hawaii for ten years. Price of hotel rooms, sense of not really feeling welcomed dampened desire to visit again.

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