As Hawaii continues to navigate the complexities of its fragile tourism landscape, the state’s tourism authorities are increasingly turning their attention far from its core U.S. markets. This shift occurs during economic uncertainty in the U.S., where consumer spending on travel is expected to tighten to an unknown degree. Hawaii’s tourism industry continues to face significant challenges.
In response, the Hawaii Tourism Authority (HTA) is reengaging with European markets, aiming to diversify its visitor base and hedge against potential declines in domestic travel. But is this a strategic pivot that will stabilize Hawaii’s tourism economy, or could it be a diversion from addressing more pressing issues at home and with all-important U.S. visitors to Hawaii?
The U.S. Hawaii travel market: A pillar under pressure.
Mainland visitors have always been the cornerstone of Hawaii’s tourism industry, with U.S. visitors accounting for most of the state’s tourist arrivals. However, recent economic indicators suggest that this market may be under threat. According to recent reports, travel companies are beginning to rein in their forecasts as U.S. consumers cut back on spending due to economic pressures. This anticipated reduction in travel demand poses a significant risk to Hawaii, which has traditionally relied primarily on U.S. tourists for its financial well-being.
As discretionary vacation spending becomes one of the areas where consumers may tighten their belts, Hawaii’s tourism industry could see a decline in domestic visitors. This potential downturn makes it more important than ever for Hawaii to explore alternative markets to maintain its tourism revenues and stabilize its economy during these uncertain times.
Hawaii pivots to Europe.
Considering these challenges, Hawaii’s renewed focus on Europe may be a strategic move to diversify its visitor base. The Hawaii Tourism Authority (HTA) has resumed marketing efforts in key European markets, including the UK, Germany, and Switzerland. This re-engagement is not just about attracting more visitors but also, as you know, about bringing in “mindful travelers”—those who tend to stay longer, spend more, and seek authentic cultural experiences.
Sustainable tourism and longer Hawaii stays: European visitors are known for their extended stays and strong spending habits, which align with Hawaii’s goals of promoting sustainable and regenerative tourism. By targeting these travelers, Hawaii aims to spread visitor impact more evenly throughout the year and across multiple islands, reducing the strain on its infrastructure during peak seasons.
Collaborative marketing efforts: HTA has partnered with Emotive Travel Marketing to lead the management of its brand presence in Europe. The strategy includes co-op marketing campaigns with European travel agencies, airlines, and other travel stakeholders. These campaigns aim to boost Hawaii travel and expand its reach within the European market, leveraging digital and legacy marketing channels. In Europe, travel agents are still very influential and Hawaii plans to offer free trips to some.
Positioning Hawaii as a unique and safe destination: In a competitive global market, HTA’s efforts focus on showcasing Hawaii’s unique cultural and natural offerings. With European travelers increasingly seeking destinations that offer more than just relaxation, Hawaii is well-positioned to attract those interested in immersive and responsible travel experiences.
Challenges and considerations as Hawaii pivots.
While the pivot to Europe may present some real opportunities, it is not without challenges. The European market is competitive, with many closer destinations vying for the attention of high-value travelers. Additionally, the economic landscape in Europe is also marked by uncertainties, including currency exchange rates, which could negatively affect travel decisions.
Another problem is that it becomes harder to sell without nonstop service between Europe and Hawaii. We also predicted that Hawaiian Airlines would use its new Dreamliner to connect London with Honolulu. Now, that remains unclear, as does whether Alaska would have an appetite for that expansion if the merger goes through.
European visitors may represent up to 3% of Hawaii’s total.
Moreover, there is a concern that by focusing too much on Europe, Hawaii might divert important attention and resources from addressing the ongoing challenges in its primary U.S. market. The state must strike a delicate balance between expanding its reach and ensuring its core market remains strong and resilient.
Fascinating future prospects: a balanced approach?
Looking ahead, there remains the potential for new flight routes between Hawaii and Europe that could further enhance the state’s appeal to European travelers. Airlines are always adapting to changing environments, and for years, there has been speculation about the possibility of direct flights from Hawaii to major European hubs like London Heathrow. Such developments could make Hawaii more desirable, accessible, and competitive as a long-haul destination.
The success of Hawaii’s re-engagement with Europe will ultimately depend on its ability to maintain a balanced approach. Hawaii must continue (or start) nurturing its U.S. visitor base while strategically expanding into other markets. By doing so, Hawaii can build a more resilient tourism economy that can withstand the uncertainties of both domestic and global markets.
Hawaii’s renewed focus on the European market comes at a critical time when the U.S. tourism market faces significant challenges that aren’t just about the U.S. economy. Visitor perception and satisfaction with Hawaii have been lackluster. And costs are too high, no matter one’s budget.
As Hawaii looks afar once again, the question remains: Is this a strategic pivot or just another potential diversion? The answer will likely depend on how well the state can navigate the complexities of both markets in the years to come.
Are you onboard Hawaii’s marketing pivot, or have we again lost our way?
I am surprised, from everything I read the economy is recovering and I have not heard anything like what is stated in this article.
Are you sure Hawaii you didn’t just shoot yourself in the foot by all your talk of entitled tourists, tourists stay away etc??
American tourists aren’t tightening their wallets (see the latest economic statistics). They are just going to other places where they feel welcomed, appreciated and are left to enjoy themselves (there are inconsiderate tourists everywhere, folks).
Maui Strong, Mayor Bissen and Governor Green are all looking at sparkly things while the economy of Maui spirals. To mangle a metaphor, the light at the end of the tunnel is a freight train of failure to build affordable housing, wrongheaded development policies, and a mantra “tourists don’t come unless you visit our way.”
A recent special on a major national TV network about Lahaina featured the efforts of Maui Strong to end STRs and urge a return to the land and restore the swampland in Lahaina. They were proud of how Taro Root could feed a family of 4 for several days and highlighted a small group of self-sufficient homes in the jungle.
What we are watching, sadly, is good intentions that are leading to very bad outcomes. Or perhaps the people of Maui just want to have a sharecropper economy and nothing more.
The anti tourist sentiment is load and clear on West Maui, we’re discounting units to try to get some bookings for our frustrated condo owners that haven’t had a booking in months but the AOAO fees and property taxes keep needing to be paid (7K a month and property taxes of 21K) the governor can’t keep his mouth shut and Mayor can’t get a word out or get anything done, pretty sad.
Why aren’t they issuing a lot more permits to rebuild, will they require fireproof roof and siding doesn’t look like it and what happened to the fast turnaround permits, is front street going to rebuild or get stuck in the new set back, where is the information.
I’m not at all sure how the HTA defines a “mindful traveler” seeking an “authentic cultural experience”. As a annual-plus visitor I try to be considerate and mindful. But I would like to know what authentic experiences I’ve been missing.
Seriously.
We do our best to blend. We avoid the beach on weekends to leave them to the locals on their day off. We try to patronize smaller and more local-flavor dining establishments, both to get money into their hands instead of national chains, and to try more authentic Hawaiian cusine.
I’m not sure what else the HTA has in mind from me. Other than way overspending. That seems like the plan.
According to HTA’s site: Our Mission: To strategically manage Hawai‘i tourism in a sustainable manner consistent with economic goals, cultural values, preservation of natural resources, community desires and visitor industry needs.
Any thoughts in there on how to attract a tourist? Who wants to spend twice as much as it costs to go so many other much friendlier places with a better chance of not having a problem? Everyone I have ever known has to plan and save, sometimes for more than just one year to come here. No one I know anymore wants to risk years worth savings and the only 2 or 3 weeks they can all take off of work.
Maybe if the HTA can give a one page or less visitor instruction guide with a clear explanation of why it is so much more expensive than so many other friendlier places with a shorter list of requirements and better reputations for service and value? HI needs an attitude adjustment. A bad reputation is a lot easier to get than get rid of. Once HTA figures out how to control tourism and the island’s residents appreciate and bring Aloha to the experience for every tourist, it will take a long time to get an expected good Hawaiian visit reputation.
Also from their site:
One of the 4 pillars:
HAWAIIAN CULTURE Support Native Hawaiian Culture & Community
Hooulu (grow) the uniqueness and integrity of the Native Hawaiian culture and community through genuine experiences for both visitors and residents.
At the first link in BOHs article, (the link is labeled “recent reports”), it summarizes as follows:
-Lower-income earners delay vacations as savings dwindle, economic outlook uncertain
-Hilton, Marriott see minimal leisure travel growth; international revenue offsets U.S. demand for Hilton
-Airbnb and Booking Holdings report slowing U.S. growth, last-minute bookings increase
Hawaii doesn’t have much to do with low-income earners, but notice the other 2 points. They reference vacation demand specifically In The US, not a pullback amongst US travelers. There’s a difference.
Travel by US travelers is as robust as ever, just not to US destinations. US travelers are going to Canada, Europe, the South Pacific, etc. where their dollars are stronger.