Hawaiian Airlines credit cards simply vanished from Barclays’ website on October 1, replaced by 404 error pages where applications used to be. At the very same time, Hawaiian cardholders received a cheery “Excellent news” email about the switch to Atmos Rewards. The contradiction could not be starker or more confusing, and appears to mark the quiet but very real end of Hawaiian’s own credit card era.
Update October 2: Barclays said via email that the Hawaiian Airlines Mastercard is still available, but only through inflight applications and online at Bank of Hawaii, not online at Barclays. See further details below.
Hawaiian credit cards vanish on Atmos launch day.
Barclays’ site now shows dead links where Hawaiian consumer and business cards once lived. The business version redirects to Atmos Rewards, while the consumer card returns a 404 error. No new applications are possible, even as Hawaiian cardholders continue to receive upbeat emails stating that their accounts remain active.
We also noted that the landing page for the Hawaiian Airlines credit card on the Alaska Airlines website has been removed. Additionally, when searching for travel credit cards on the Barclays website, the Hawaiian Airlines credit card is not listed.
The timing coincides with HawaiianMiles balances moving into Atmos Rewards at a one-to-one ratio and members being issued new loyalty numbers. The program migration was expected, but the sudden disappearance of the Hawaiian card was not, adding another layer of confusion to a process that has already been rocky.
The “excellent news” email skipped key details.
Cardholders, including us, received an email from Barclays promising continuity. It stated, among other things, that existing cards remain active, cardholders will continue earning miles, with account numbers and CVVs unchanged, and that a new card will only arrive when the current one expires. It insisted, “You do not need to do anything at this time…”
What the message did not say is just as important. There was no mention of whether the popular companion discount will still be issued in 2026, no confirmation about annual bag benefits, and no road map for whether or when these accounts will be converted into Bank of America’s new Atmos cards. Silence from Hawaiian and Alaska only adds to the uncertainty.
Update October 2, 12noon. HST: Barclay has confirmed to cardholders that companion discounts and Huaka‘i codes continue, but they now deposit into Atmos Rewards accounts and must be redeemed at AlaskaAir.com. See image below.
Clarity or more confusion?
Barclays told us via email this morning that the Hawaiian Airlines Mastercard is still available, but only through in-flight applications and online at Bank of Hawaii. That is why the card no longer appears on the public Barclays site and instead returns a 404 error.
Benefits remain the same, including two free checked bags on Hawaiian and Alaska flights, three points per dollar on airline purchases, and the 1:1 transfer into Atmos Rewards. Barclays also confirmed that card spending now counts toward Atmos Elite status at the rate of one status point for every $3 spent, up to 30,000 points in 2025. Beginning in 2026, that benefit becomes permanent with no cap.
For Hawaii residents, this card was more than plastic.
The Hawaiian Airlines card was widely held in the islands. For residents, it meant savings on interisland baggage fees, the ability to share miles with family, and an occasional companion discount on trips that were becoming increasingly expensive. For visitors, it was also a link back to Hawaii, a way to keep balances alive and to feel connected even from the mainland.
Its disappearance without warning, replaced by a broken link, is a reminder of how quickly Hawaiian’s identity is being absorbed into Alaska’s larger and more capable strategy. Atmos will be broader, with more partners and reach, but many Hawaii flyers care less about a thousand destinations than about whether their bag flies free to one of the islands next weekend.
What cardholders should do now.
Before closing a Barclays account, remember that the card will still work, and points earned will be posted as Atmos Rewards. Closing a long-held account may negatively impact your credit score, so it is worth weighing the trade-offs carefully. Some readers reported being offered an annual-fee waiver when they called to cancel, while others were turned down, including us. It costs little to ask, and the answer may vary depending on when you call. If you have tried, what was your result?
If you use the card mainly for checked bags, watch closely to see whether that benefit continues on flights booked after October 1. If your primary reason was to pool or share miles with a spouse or family member, keep in mind that Atmos now charges for transfers unless you hold the $395 Summit Visa Infinite card, which restores free sharing. And if you are considering switching, compare carefully whether Bank of America’s Atmos cards actually make sense for the trips you fly most often.
What this means for Hawaiian and for Barclays.
Barclays has been Hawaiian’s credit card partner for nearly 25 years. The loss of this portfolio is part of a broader retreat, as Barclays is also stepping away from American Airlines cards with Citi set to take exclusive control in 2026.
For Hawaiian cardholders, the likely path is eventual conversion into Bank of America’s Atmos products, since BofA now issues the co-branded cards for both Alaska and Hawaiian under the merged program.
For Barclays, losing Hawaiian further shrinks its U.S. airline credit card footprint. For Hawaiian, it is another sign of its identity being absorbed into Alaska’s systems. Revenue from the co-branded card helped support loyalty perks for years, but that revenue stream will now flow differently.
The communication gap keeps repeating.
This is the same pattern we saw in September. Hawaiian and Alaska promised that functions would remain open through September 25, but some shut down early. Now, Hawaiian and Barclays say “nothing changes” while the card application page is gone. The result is predictable: travelers are unsure of what to believe.
The 404 page is blunt. The email is rosy. The reality is likely somewhere in between.
What this signals for the future.
With Hawaiian’s last credit card link erased, the program’s final pieces are falling into place under Alaska. Cardholders can still use their cards today, but over time, they should expect pressure to switch to the Bank of America Atmos lineup.
For those who valued Hawaiian’s community-driven benefits, this feels like one more sign that the airline’s identity has become another line item in a larger but arguably financially needed corporate strategy.
Have you tried to use your Hawaiian credit card since October 1? Did the bag benefit still work? Were you offered a fee waiver or told to pay the annual fee anyway?
Share your story below so other Hawaii travelers can see what is really happening in this transition. We will let you know what we learn next. Mahalo!
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Works just fine on my computer. I also got an email that my companion pass
would be forthcoming.
What was confusing was not only their message, as you point out, but also the various articles by various news site with their own read on the subject.
Have an upcoming trip this month to Maui. Tried to log in to the Hawaiian web site and was redirected to the Alaska site. When I went to my profile and under the link “trips” it said that I had no trips booked. I had to go back in and manually add in the confirmation number of my flight, it was then added into the system and now shows as a booked flight with the schedule etc. What a convoluted system they set up. The only real benefit of this Atmos system is for those that use their miles for international travel, but then it is on partner airlines. You’re better off using United, Delta or AA cards to gain points for international flights, not Alaska for partner flights which are more limited.
Interesting I was able to log-in to my Hawaiian account, no problem. After reading about the annual fee being waived, I called & they said I was eligible for the fee to be waived for 1 yr. So Great. I’m sure the next year the fee will go up anyway. 2026 will most likely bring many changes to our beloved Hawaiian Mastercard.
Why were the Hawaiian Air points and credits confusing? If you followed the instructions over the past month, there were no problems or confusions. If you had a Hawaiian Air account, the instructions were simple: open an Atmos account, then go to the link to transfer all your Hawaiian Air points, before Sept. 25. The points were transferred to the new Atmos program effective October 1. We have two Hawaiian Air accounts. We both received confirmation on October 1 of the new program with ALL our points transferred. In addition, Hawaiian Air sent us an email explaining all benefits, and incentives for future travel. So, what’s the problem? Also, flights, especially inter-island, will not be effective, and there will be inter-island travels “perks” in the near future. So, again I ask, what’s the problem (if you followed all instructions)?
I flew from sandiego California on October 1st I am trying to contact Hawaiian airline for refund of bag that I didn’t checked the ticket counter person said they can’t process refund, I should contact the airline. I have tried to send email but their website is rejecting my email l also tried to contact through the website I can’t enter the date of departure. I am furious. Hawaiian airlines don’t care.
Atulkumar P
I have both The Bank of Hawaii and Hawaiian Airlines card and I am disappointed that there is no clear story for the future of my benefits and the substantial miles I have generated. Obviously, this is not something that has been decided overnight, it sounds like a decision to just throw it out there and see what happens!
There was mention of American airlines changing over to Citi. That is terrible since I left the aa citi card because of constant fraud on my account. Last time I requested a new card because of fraud and within a week of the new card issue a fraudulent purchase was recorded. I do not trust citi anymore. Closed account
I just logged into the Barclay’s site and was able to access my Hawaiian Airlines credit card account. What I am having issues with is my Alaska Air credit card. I earned a companion certificate when I opened the account and I can’t find it on the Atmos site. It’s not in my wallet, as directed by the FAQ.
Update: I found the companion certificate. It took some time to check every link on the Alaska site before I found the certificate. Does anyone know if our HA status (Premiere, etc) goes away? I have a trip this weekend and want to use the checked baggage perk. I do have the perk on Atmos so I hope that works too. 🤦🏻♀️
The Hawaiian-Alaska Merger of Atmos so far has been a disaster.
I have two upcoming flights on HA in Dec and Feb. Now, Neither one shows up on either Alaska and Hawaiian Airlines sites ( Thank goodness I have saved my confirmations to multiple places), my Alaska Miles now show up when I log in to Hawaiian, and my HA Miles are nowhere to be found.
I have called twice with wait times approaching one hour, and did not bother to wait.
So Far I Am Not Impressed … Anyone else having the same issues ?
I just received this email from Hawaiian Airlines: As a Hawaiian Airlines Mastercard member, you are eligible for an exclusive companion travel discount. Effective October 1, your unused discount codes have been issued in your Atmos Rewards account. The original discount expiration dates still apply. These discount codes must be used on AlaskaAir.com and can be used to book flights operated by either Alaska Airlines or Hawaiian Airlines. Previouslly issued discount code will be invalid for use on Hawaiian Airlines.com. Going forward, any earned discount codes will be automatically deposited into your Atmos Rewards account.
Just this moment got another update from Atmos. For those that delete program update emails, thinking they are getting spammed, I can see how they are being left behind. This Atmos change could be a net positive for travelers. Of all the travel credit cards I always felt Hawaiian’s had medium to low value. I can see that for people who don’t pay attention this change can be frustrating. There will be bugs that need to be worked out.
Local travelers now have two decent choices, Hawaiian and Southwest. If one of them fails we’re shot. (Remember Aloha and others I can’t even recall now).
This is a nightmare. Many many friends and my family have ha credit cards and have flown for many years , this is horrible what they have done and to the thousands of Hawaiians, all corporate greed. Such a shame, shame on you
Just tried logging into my Barclay’s Hawaiian credit card account. I didn’t get the 404 error page, instead I got a message saying that my log-in ID and password were wrong. I double checked what I typed in and did it again to be sure and continued to get the log-in error message. Nothing refers you to the Atmos account either. Does this also mean that the Hawaiian Bank of Hawaii credit card is no longer valid? As to the friendly message, I never got one from Hawaiian and Barclay’s, I did get one from Alaska indicating that my current Alaska B of A credit card would remain in place and be replaced with an Atmos card when the current card expires. I don’t see any reason to use my Alaska card anymore, except for travel to the Northwest and Alaska and at the, only for flights. Alaska is loosing me as a customer.
Barclays read the ‘Tea leaves’, Alaska was going all in with 80,000 and 105,000 Miles for their BofA Card, while Citi was @80,000, it’s a shame as Barclay Cards provided alternatives. The Hawaiian Card I cancelled before my Annual Fee was re-charged, knowing Alaska bought Equipment and Service, but not the ‘Aloha’, ironically, I still feel the Airbus A-300 configuration in First/Business 2-2-2 is superior to the Boeing 1-2-1. Everything in life changes, and If I were a betting man, once the State of Hawaii figures out where their money comes from, someone like Ellison will re-create the Aloha with a Hawaii based Carrier, targeting West Coast 7-8 key Cities and Inter-Island.
You do know Hawaiian ordered the 787 with 3 3 3 seating not Alaska .
OUCH! I haven’t received any notification of this change and I have both a Hawaiian MC card and an Alaska Visa card. I’m leaving in a week for Maui and will be there for 6 weeks, I always only use my Hawaiian MC card while there, except at Costco. This really sucks. Now I need to log into my Barclay’s account and see what shows up. Talked about a botched transition.
I called Barclay’s last month. They gave me an $89 credit for my annual fee.
This is a Barclays issue, not Hawaiian or Alaska.
Because the Barclays American AAdvantage card is **also** missing.
Aloha, not noticed a change in using credit card, but did notice my accrued Hawaiian Miles did not transfer to Atmos even though they said they did. Suggestions? It is maddening.
Thanks.