Many problems include the inability to buy tickets, check in, use confirmation codes, make online changes, etc.. The proof of the pudding will be just how quickly Hawaiian Airlines can resolve these issues and move forward with its new Amadeus reservation technology.
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Hawaiian Airlines needs to show the status of their online reservation system on their website. Searching for flights on their website site appears to be working, but nothing happens
I haven’t been reimbursed or received an email back in regards to my trip disaster on 4/14.
This is the kicker, I am now getting random charges on my credit card a month later from Hawaiian Air. This has a class action lawsuit written all over it. This is ridiculous.
The Hawaiian Airlines website is not taking payments with Gift cards. Tried to book 2 times online and 2 times with phone reservations and even with a confirmation number none of the reservations were finalized. Had to use a credit card to get a confirmed reservation. Please update your website plus your phone reservation personnel were unable to book with the gift cards as payment either.
Used to be so easy to book online. What happened?????
Booked a flight from Oahu to mainland for 9/16,as my payment was processing on the website it crashed so I had to repeat and book again.The next day I see that I’ve been double booked,on 9/8 AND 9/16.I used the chat on my Hawaiian Airlines app and was on hold for over 3 hours didn’t get a response until after midnight mainland time. So this morning I called customer svc and was advised to request a refund for the 9/8 flight via HA website and rebook for the correct date of 9/16. I completed the request,clicked to submit-a red box popped up stating they’re facing technical difficulties.I filled out a new form online again, got the same red pop up. Worst website I’ve ever used, considering ending my membership to join a competitor.
Issue is repeating itself today (Friday, May 12). Computer issues(or audit issues?) caused check-in delays, and all planes being grounded for an estimated 3+ hours (no telling if this will be longer at the time this comment is posted).
Customer service/gate agents made no efforts to make timely announcements, resulting in curious passengers filing at the gate to ask questions. Instead of making a clear announcement, airline staff rudely snapped at everyone for asking the same question and closed off access to the gate. Only then was a vague announcement made throughout the entire airport (Kona).
Our day is completely wasted due to this and Hawaiian Airlines needs to take responsibility for the cost they’ve caused their customer to incur.
For all their faults, SWA eventually took care of (monetary wise) their customers when they had their meltdown.
We arrived at the Kona airport flying to Maui and the Kauai. The lines were backed up due to the computer glitch upgrade whatever. We spent till 4:30 pm in Kona finally barely caught a flight to Honolulu to Kauai getting there at 630. An entire day of our 7 Day vacation taken away from us. We would like to be compensated for that loss.
It’s been a week since I posted here since my trip disaster. I have emailed Hawaiian Airlines Customer Support twice for Reimbursement for my hotel, food and transportation bill that they are responsible for. Nobody has responded. How do they plan on reimbursing their customers?
They probably don’t…
A once great airline has become run-of-the-mill with really no differentation between it and other airlnes. Earlier before the tech meltdown, they cancelled our mid=morning flight and rescheduled it to 7am and would not let me cancel the reservation. THis was no small thing as I work till 11pm and getting the airport earlier than normal because of the meltdown was really a stretch for me. When i made the oriignal reservation the website was not working and we had to contact the agent who was supposed to use my miles for a free flight but did not. At least at SFO on 4/26 they seemed to have resolved their tech issues by then and check-in was glitch free. On the airplane, passengers were treated as cattle Never again!
We were involved in this debacle starting Tuesday morning 4-18. We received a text that our flight from Phoenix to Honolulu was delayed followed by a text that the system would be down from 12:30pm 4-18 until Thursday 4-20.
An hour later another text arrived delaying our flight further.I was able to get on phone and tell them I wanted to be switched to an American Airlines flight. They accommodated this request promptly, which surprised me. They must have known the issue that was coming. I felt we dodged a bullet as all of this seemed to unravel on 4-19.
Returning a week later, 4-25, we could not check in and had to wait in long lines to get seat assignments home. Big mess. Done with Hawaiian!
The system is still not working and no one answers the phone.
I have a printed email confirmation from Hawaiian Airlines for my inter-island flight on Thu 4/27 but the app and website shows I have no upcoming trips. I’ve tried using the confirmation code and ticket number with no success, and “yes” my Rewards number is on the printed confirmation. Was going to call the Reservations Center but Hawaiian has a message posted on their website that the Center is closed. Not looking forward to Thursday.