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156 thoughts on “Updated: Maui Travel Must Remain On Hold For Now”

  1. We have a reservation via an owner at The Whaler in Kannappali arriving Oct 9 leaving Oct 19. Difficult to get information at this time but do not want to go if there are restrictions. We respect the locals and giving them time to recover from this horrible disaster. If the government of Hawaii and Maui want us to stay away that is fine with us. However, if they need the tourists to keep the economy moving in a positive direction, we want to come. The road from the airport to Kannappali at this time is closed….any idea when it might open without restrictions.

    1. Hi Terry.

      What we just replied to Andrea seems to apply to your circumstances as well:

      Your trip isn’t for more than two months. Hopefully that leaves a chuck of time to see what happens, at least for the next few weeks. With the latest advice from the state saying to avoid west Maui through the end of August, they will be updating advice that should prove helpful for dates beyond August. Hope that helps.

      We’ll also add, since you asked, that the opening of the road to West Maui will be discussed by the state in the next few weeks as we move through the crisis.

      Aloha.

    2. We had reservations for Kaanapali Beach Resort Sept 10 through Sept 30, our annual 2 week stay in Maui. But since we both are in our 80s, we thought it best to cancel our trip since Kaanapali is so close to the devistated area & if the highway is closed when we arrive, it would be very hard on us. We heard about lack of water, electricity and cell phone service (in case of emergency our cells are important to u) We been following all the updates on UTube with the civic leaders. My husband is depressed over this as he thinks Maui is the only Island in the Hawaiian Islands. He loves it there and so do I. But we think our condo at the resort should be used to house someone who really needs it. We have donated to a Go Fund Me account for Warren and Annabell’s employees who lost their homes and now no long have a job. That has always been our “go to place” while in Maui along with Front St shopping. We are in prayer for all of those in Lahaina and area who are hurting so badly. It breaks our heart to see so many homeless, with nothing but the clothes on their back. And even more heartbroken for the deaths that is getting higher and higher and their families.

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  2. My heart goes out to all those in Maui
    I had planned to vacation there in March 2024 I’m tore if to visit I know my $ matter to economy and the residents and workers
    However I feel many people are being very selfish just worried about their vacation and lose of funds
    Think if you lost your family home job past and future. Stop being selfish and reach out and ask what can I do to assist
    If Maui thinks I can come in March I will if they are still healing their community comes first. I pray for all of Maui and all the people my prayers will not stop I send my love I wish I could do more and for those who can do more. May God be with yo Maui!!

  3. We have a reservation for the Whaler in Kaanapali September 3rd to the 13th.We have reached out to the owner, no answer. VRBO has tried to reach out to the owner, no answer. We have travelers insurance but they want us to provide proof that we can’t use our vacation rental? The road is closed going to Kaanapali, we don’t know if the Whaler has power. We are trying to follow the directions by not coming to Maui. Any suggestions on how we can get a refund from VRBO? Thanks

    1. Hi Robin.

      We have no suggestion beyond inquiring with your credit card company. Based on what the utility said today, if Whaler doesn’t have power it soon should. That doesn’t impact the fact that West Maui is inaccessible and should be avoided until further notification.

      Aloha.

  4. My fiance and I are supposed to be staying in a condo at Hale Ono Loa Sept 6-12 which is between Lahaina and Kaanapali. We are supposed to be getting married on the beach in Kihei on the 9th. I don’t know what to do. The company, Vacasa, that booked our condo says were fine but the roads in the area looked closed. Iam just not sure how to proceed. I do not have the money to re-set our wedding elsewhere without refunds and no one wants to refund anything for Sept trips.. But this is my wedding. And respectfully I am just more concerned about the people of Maui than anything…. Any advice would be soooo appreciated! Literally heartbroken!

    1. Hi Julie.

      West Maui is off until further notice. It’s hard to see that changing by then. We’ll keeping providing all information possible.

      Aloha.

  5. My husband and I have reservations in Kihei the end of October for 11 days. We are not sure if we should cancel our plans or keep them. We are so sorry for the devistation that is going on in Maui and praying for everyone. Please advise

  6. We have a trip booked at a condo in paki Maui which to my understanding is pretty close to Lahaina. Our trip is 9/20 and we booked through Airbnb. We attempted to cancel our trip and switch it to another island to let everyone grieve and rebuild this beautiful place but our host is refusing to refund anything after 8/31. I am really hoping something changes in the near future! Please let me know of any other resolutions people have or anything else we can consider!
    Thank you,
    Rachel

    1. we are in the same situation, we are being told that our resort will postpone our travel up to 2 years but will not refund our money. Our plan was to go to another island but unless we can cancel and get our money back we can’t afford to do that. I read they are encouraging stays in other parts of Maui, but the hotel rooms are not able to be booked so that isn’t an option either. From what I have read we are not able to cancel our plane tickets since we are traveling in September.

      1. We were flying southwest September 28th-Oct 12th. I called to cancel and they refunded our money. Check with your airline

        1. Our airlines is Alaska and I spoke with them Friday. They aren’t refunding tickets past 8/31 at the moment. We will see if that changes!

      2. Yeah I spoke to our airlines and they gave the same dates that they were only refunding non-refundable flights through 8/31 but after that you cannot get a refund!

  7. Finally just returned from W Maui last night. It is a wreck there. Lahaina is a terrible and sad situation. Power only came on two nights ago after almost a week. Most places were already shut down or preparing to do so. Computer and booking systems are completely in disarray in all of west Maui -even at smaller places. If there is staffing, it is often bc many of the local people and staff are sheltering there. They may have no choice and a lot to manage and process on the personal side. These folks are amazing, but understandably on edge about their situation and the future. May God bless them. Do what you can to help.

  8. We have a trip scheduled for the week of 10/9. Staying in Kahana. Our itrip host has told us they will not refund any of our stay at this time. :-(. I’m not familiar enough with the area to say if there is another way in and out of Kahana.

    Praying for the people of Maui, especially Lahaina. The devastating loses are beyond belief. I know you will rebuild your beautiful home.

    1. We are in the same situation, booked thru iTrip for Kahana Sunset for 10/11, can’t get in touch with anyone – owner doesn’t respond to iTrip emails; it’s like $5,000 – they can’t just keep our money

      We have a trip scheduled for the week of 10/9. Staying in Kahana. Our itrip host has told us they will not refund any of our stay at this time. :-(. I’m not familiar enough with the area to say if there is another way in and out of Kahana. Praying for the people of Maui, especially Lahaina. The devastating loses are beyond belief. I know you will rebuild your beautiful home.

  9. We have a rental in Kaanapali with KBM resorts. They will not provide a refund of our $1800 deposit for travel on 10/3-10/8. Even with a national disaster and the state of Hawaii say not to travel, they won’t budge on their policy. I even asked to push to 2024 or use the funds at another location/island such as Oahu, and no response. This company is profiting from us, when there is no means to travel to and from our resort due to closed roads and the severity of this horrific heartbreaking situation. I would be grateful if they replied and donated our deposit to the people on need, in Maui. Thank you for listening and please advise if there are others with this same situation. We respect the request to not travel.

    1. Hi Christine.

      We’re sorry to hear that and yes we’ve heard from quite a few other people in the same situation.

      Hopefully some resolution to this will surface.

      Aloha.

    2. We are in the same situation. We are supposed to arrive in Napili in 2 weeks. KBM resorts are not answering calls or responding. People need to put pressure on these businesses if they want tourists to stay away. I have contacted KHON and the Honolulu Star. It hasn’t seemed to helped. People want to do the right thing here but the $ is winning out.

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  10. Thank you Beat of Hawaii

    Your article is well stated. Given theses horrible events on Maui,
    with much thought and respect should we even consider another island? Our plans are for late October. I just want to show respect to the people of Hawaii and if they want visitors to stay away completely?

    1. Hi Pen.

      As you can read in the comments, there are wide-ranging opinions. At this time, there is no further indication that you should not travel to Maui, except for West Maui.

      Aloha.

      1. Hi Beat of Hawaii,

        Thank you for taking the time.
        I was asking more so about visiting another island and how the people from other islands may be feeling about visitors? Maybe I should just listen to my gut. In good conscious I could not go to Maui given the circumstances.

        1. Hi Pen.

          Thanks. Then any other island should be just fine. And that’s a great time of year. If we can help in any way, please let us know.

          Aloha.

  11. Any advice for travelers wishing to cancel, but can not get through to the property management company, My Perfect Stays. I would assume their operations have been affected, but asking for a relative. Our thoughts and prayers are with everyone affected.
    Thank you,
    Nancy

    1. This is what I received from my perfect stays when I emailed them today :
      Aloha, as you most likely know, Maui is in the midst of Hurricane Dora. There are fires causing evacuation, power outages and limited to no cell and internet service. Please be patient as we work to ensure safety of staff and guests. Please pray for our beautiful island! We will respond to your emails, calls, texts and messages as soon as we are able. Mahalo!

  12. We have vacation flights scheduled to Maui in January ‘24. We may still be able to change our tickets but don’t know if we should pull the plug yet. We still haven’t scheduled hotel reservations so we are still open to plan. This will be our first trip to Hawaii so we really don’t know what to do. Can you please offer an opinion? I realize with this unusual devastation that you guys may not know. But if there are places really removed from the section of Maui that burned maybe this can still work out. Any info is appreciated. Thanks for your help.

    1. It’s to soon to know.I wouldn’t book Hotel,or resort at this time.We have a family trip planned for Sept 4th.The host is being difficult and appears to be playing games.We just want to cancel and get a refund.If she refuses by tomorrow ? (Unethical) I will have my attorney handle.We graciously donated to the Red Cross not 4000,00 to a HOST!!

  13. Thank you so much for providing this information. We have a trip planned to Napili Bay for Sept 4-18 and we will be contacting the hotel to see about rescheduling for the future. I have been visiting West Maui since 1973, and it’s my favorite place on earth. My heart is with all of you. The similarities between what happened in Lahaina and what happened here in Santa Rosa in 2017 are heartbreaking. I’m so sorry that this has happened in paradise. Love and aloha, Sue

  14. 💔😢🌺 broken hearted for “our Maui” I too have travel plans and deposit with KMB resorts. I feel like full refunds should be issued, since Maui will be in recovery, and how could this be the vacation planned and hoped for 😢

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  15. Aloha Rob & Jeff.
    The sad news from Maui has consumed the airwaves these last days. It’s all a bit of a nightmare and so sad for the people of Maui.
    Just contacting you to say that I had decided to try and change a reservation with Hawaiian to go to Maui in September. It was in response to the authorities discouraging travel to Maui. Hawaiian have put ‘no change fees’ on their website. However, speaking to the call centre, in order to change my flight from LAX-OGG to LAX to LIH, they wanted to charge $279. That’s hardly encouraging you to change and ‘help’ Maui, eh?
    Sorry to sound off. (Maui has bigger problems that me griping.)

  16. I moved here 40 years ago. West Maui was green lush AG. land! Somehow we must bring back agricultural land or irrigate surrounding fields. Our housing is surrounded by extremely dry brush. With our gusting winds one spark and you have a fire storm! Until they figure that out these events will continue.

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  17. My wife and I have a trip booked to Papakea resort in Kannapali, from November 19?to December 3. Should we cancel?
    Thanks.
    Damian

    1. Hi Damian.

      There is so much more to do even in terms of finding untold bodies than to know what will be happening in November in Kaanapali. If you can be patient then certainly we’ll have more news about travel as soon as possible. That isn’t now.

      Aloha.

  18. Thank you BOH for having up-to-date info, I can always count on you guys. I watched the Governor’s news conference yesterday. The underlying chord striking me is that this is much worse than anyone realizes. There were some hard truths expressed. When the police chief said only about 3% of the area has been checked out and 93 are confirmed dead, my heart dropped. My heart is with you and Lahaina and the entire county of Maui as we all mourn.

    I see many posters here worried about their upcoming vacations. We have a week reserved in Kaanapali the first week in September, no refunds of course, too late. I’m pretty sure we are out the money but I await word of what will happen with that. As I see from these posts we are not the only ones, and we can’t afford to lose $5K either. But we will not be going. It feels ethically and morally wrong during such turmoil. I wonder what kind of vacation it would be anyway. The people who normally work at the resort are not working because they are homeless and without any possessions due to the fire. They’re worried about what happens next in their lives. They shouldn’t be working to serve others who insist on coming for a vacation in this very stressful time. How can anyone truly enjoy their vacation in a situation like this? My heart is broken for these people. This is day by day. Let’s give Maui time to heal and follow the advice of the authorities there.

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    1. 1000% agree with you.
      We are heartbroken for the people of Maui.
      We just feel so horrible for everyone, locals especially and visitors also.
      We’ve been visiting Maui for almost 50 years, going 2 to 3 times a year in addition to seeing ohana on Oahu.
      We own at Westin Kaanapali timeshare and have canceled visits in September and December, waiting to return in March 2024.
      Maui and her people need time to grieve and recover without visitors using precious resources.
      Now it is just inappropriate and morally wrong to go.
      Like alot of posts here, we had a VRBO 5 night stay in Kihei after we were,now canceled Westin Kaanapali and the VRBO host from the mainland is playing hard ball with us about canceling or even re booking in 2024.
      All we get is everything is ok in Kihei and he won’t be flexible= he wants his $$$.
      We are going to try 1 more time this week to contact him and try to fix this.
      It is just so wrong to visit Maui now, give the people and island time to start healing their lives.
      Take care everyone
      Aloha
      Maui No Ka Oi forever !!

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      1. People need to cancel their vacation for at least 6 months…I truly believe in staying at a resort and booking direct with resort and airline…then you don’t havento worry about refunds…too many vrbo in maui that’s why the locals find it hard to find housing…I believe it is selfish to worry about your vacation to maui now

    2. I get your point, however i can another side of the coin. It is possible to see how possible virtue signaling of “i will not go to Maui” can do the opposite for people on this island. Maui desperately depends upon tourism for their economy. I would almost be inclined to visit parts of maui that are welcome to tourism instead of another location as a way to help out and bring money to a community that on top of many losing everything, their economy has just been shut down.

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