Closing West Maui through October 17 is befuddling a range of stakeholders and others as is becoming obvious. So just what is needed next?
We are receiving countless messages from West Maui business owners, employees, and residents, as well as visitors with plans to come to West Maui. They are neither clear nor comfortable with this week’s edict from Governor Josh Green, which admonition was reiterated by the state’s Hawaiian Tourism Authority.
The decision to close West Maui, including all of the areas north of Lahaina that were not impacted, at first appeared to be a step forward, at least given the complete lack of information that preceded it. The Governor and HTA, however, picked October 17 as the first day West Maui can officially open. But businesses there are saying they are ready to receive visitors and cannot survive without financial aid and returning to full operation much sooner than that.
Here’s what the governor and HTA had to say:
“No one can travel to West Maui right now. We will share when that is possible again. Only returning residents and authorized emergency relief workers should come here (West Maui) now. But all of the other areas of Maui… and the rest of Hawaii are safe.”
Hawaii Governor Josh Green 8/21/23.
Visitors to refrain from going to West Maui (including Lahaina, Nāpili, Kāʻanapali, and Kapalua) as a means of respect to the people and places that have been lost in Lahaina during this devastating tragedy. The impacted area of Lahaina remains off-limits to the public as the search and recovery efforts continue.”
Hawaii Tourism Authority 8/21/23.
Feedback from BOH readers following “clarification” shows their bewilderment.
There were unending comments we received expressing both confusion and concern. We are presenting some here for you to read and comment about.
“No reason was given for “avoiding” West Maui area that was not impacted by the fire. This Governor has already “suppressed” multiple laws passed by the elected Legislature. Guess the tourist industry of West Maui (excluding the disaster areas) will be devastated by this seemingly arbitrary edict. Something fishy.”
“Whalers has reopened and restaurants are reopening one by one. Resort areas of West Maui are open. Napili and Times market are open. Dollies is open. Pizza Paradiso is open. Java Coffee. McDonald’s and more. Road is open with no restrictions. Please come.”
“The Marriott is cancelling reservations through September 30 right now but not October. Westin is also canceling September. As far as businesses in the area, some are open, and others are not. Whalers Village is open, but not all shops in Whalers Village are open. I am not there, but I have been reading as I am also supposed to go to Kaanapali in October.”
“It is still confusing about West Maui north of Lahaina. We have a timeshare in Kaanapali in October, and we have no idea if Whalers Village or Napili, or Kapalua is accepting tourists. I hear the word discouraged but are the roads closed to tourists going past Lahaina up more north?”
“Thousands of people are going to be financially devastated. Most are just one paycheck away from financial disaster, and there is No One helping monetarily (Maui residents are on their own for their income apart from those who are eligible for unemployment benefits which max at $3000 a month). Please know that the HTA and Josh Green are incorrect and not thinking clearly about peoples’ livelihoods. The road is open, and businesses are opening.”
“Kahana is untouched by the fire and is open. There is no restriction for those driving into Kahana or resort areas. The HTA messaging is erroneous, and the HTA also gave a lot of false information during Covid and kept Hawaii shut down needlessly for too long.”
“The messaging by the HTA is wrong. The road is open to West Maui. There is no checkpoint requiring residents only. Power and water are restored, and the Internet is also restored in most areas. Grocery stores are operating at normal hours (Napili Market/Times Market), and many restaurants are reopening as well. Golf courses are scheduling openings for September. The HTA is not handing out money to those who work in the resorts located on the West Side who are currently on unemployment insurance. Please do not spread this misinformation which is financially devastating to thousands of people who have lost their loved ones, homes, and now their jobs. There are also hundreds if not thousands, of immigrants who cannot get UI and rely on their jobs fueled by tourism. Reverse your messaging and encourage people to come to Maui Now!”
“The Governor’s proclamation doesn’t say West Maui is off limits, and in fact, it is not closed to visitors (the road is right now very specifically “open to all motorists” from 6 a.m. to 10 p.m.), and there is nothing I am aware of but unjustified guilt trips keeping anyone from visiting areas of West Maui outside of the impact zone in Lahaina. I respectfully think it’s wrong for anyone to decide, apparently arbitrarily, that people who depend on West Maui visitors for their livelihoods are required to suffer an economic catastrophe on top of the brutal loss of life and property they are already forced to somehow bear.”
“I was very disappointed to have to cancel my Maui vacation, which I had been planning and paying for since Feb. I am very sorry for the inconsolable loss to so many Hawaiians. On a much lesser scale, I and my wife were impacted too, 6 months of build-up and excitement dashed a week prior to departure; it hurt. Now they are saying come, we need you. It seems like the mishandling of this disaster is continuing.”
“Operation Hope chairman John Bryant, who is in Maui providing relief services, said that it was okay to visit areas north of Lahaina like Kaanapali and Kapalua. They wanted to support local workers who depend on restaurants and hotels north of Lahaina for their livelihood so that one crisis didn’t turn into two (the fires and then losing jobs).”
“I’m sure some want to stay away due to message confusion, respect for the grieving, etc., but I think there is also the element of forgoing what is anticipated to *not* be the perfect “vacation of a lifetime” that so many dream of when planning a trip to the Hawaiian islands. Especially when the media is out there making everyone think that the entirety of Maui is now a dystopian Armageddon. No one is talking about that aspect because it sounds selfish.”
“I have a reservation in Kaanapali just after October 17th. Should I come or should I cancel? What if the proclamation is extended, can I still come after October 17th despite travel to West Maui being “strongly discouraged” but not prohibited? I see my resort (and many others) still selling rooms from October 1st onwards right now.”
“We are devastated by the loss of lives, livelihood, and property. We got home safe, but we haven’t stopped crying. We already had reservations to go back again for a week at the end of September. Assuming Hawaiian Airlines doesn’t cancel our flight, we still plan to go back during that time and do some volunteering where needed and also lots of shopping, eating out, and generous tipping on the North West side (Times Market, Bad Ass Coffee, Java Jazz, Gazebo, Maui Fish Company, and eating at many other North West Maui restaurants).”
“We are property owners in Kahana. Kahana is 7 miles north of Lahaina. Several residents who rely on Kahana tourism have been asking us when we will have guests again. We have opened our home to a displaced Lahaina family until the end of September. Kahana and West Maui residents need you to return to their unaffected area in October. Otherwise, these locals we need to leave to find employment elsewhere.”
“I just heard that Times opened with temporary hours. Closed evenings and week-ends. Pharmacy still closed. Many others have no internet, so don’t assume they are open just because their site says so.”
“Please speak with West Maui landscapers, cleaners, restaurant owners, etc. Until financial compensation for their two months of lost wages is arranged (in one of the most expensive places in the world), a plan to shut West Maui is effectively kicking them when they’re already down.”
Please share your thoughts about what needs to happen next in West Maui.
It is looking as though the edict from Governor Green and the troubled Hawaii Tourism Authority may have missed the mark. So exactly what is needed?
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The govenor wants to keep West Maui closed even longer:
“Green said his own preference would be to reopen West Maui to kamaaina visitors on Oct. 1, and to other visitors on Nov. 15 or Dec. 1, depending on the availability of hotel rooms.
One of the many major tasks that lie ahead is the need to move about 6,000 people out of Maui hotel rooms and into longer term rentals in the next two to four weeks, Green said.”
Can someone explain why “October 17” was picked?
It is not the start or end of a week, it’s a Tuesday
It is not the middle of a month, it is the 17th
It is not X weeks after “August 31”, it is 47 days
Just don’t understand why that date was picked (and my stay is within that random date range)
WE have booked a condo in Kahana for 6 people from October 9 – 16, 2023 just a week before the October 17 reopening deadline for visitors.
Should we still come. We are only concerned that Hwy 30 is closed.
Please keep us updated.
Hi Renate.
We’ll definitely share anything more we learn.
Aloha.
Hello, I am seeking advice on my travel plans. At the moment I have an Air Bnb booked sept 28th – oct 1 in Kapalua. The host is saying it is ok to come visit, however due to the governors oct 17th proclamation we are unsure what to do. We would love to come visit and support the local economy while being respectful to those impacted by the disaster. We looked into switching to a different area of Maui, but we are not able to be fully refunded for our stay so we would prefer to stay in place if possible. I have conflicted morals towards this and hear both sides of the story but we are just unsure what to do at the moment. Any advice would be greatly appreciated, thank you.
Hi Sam.
It’s s personal decision and if you read the comments (there are a ton of them) you’ll see the differing points of view. Also check and see if the things that you’re interested in will be open or not on West Maui.
Aloha.
I think what people are referring to is the October 17 in the Governor’s proclamation for Maui which expires on October 17 but that is by law as proclamations expire every 60 days but it can renewed. I am pretty sure the proclamation will be renewed for another 60 days and so and so on.
The Governor needs to reconsider his timetable of October 17th. We all are deeply affected by the devastation in Lahaina but part of a rebirth is initial survival. Employees and the many Businesses in West Maui will collapse if the Governor does not reconsider his timeframe and significantly reduce it and come out with a clear message that West Maui north of Lahaina is open for business and we welcome respectful visitors. Politicians are made and broken by they way they handle disasters and I am afraid the Governors’ decisions to date will significantly and negatively impact his political future.
Let people make up their own minds. Your edict has closed places like Napillishores because the board of directors said follow the edict!!!! So wrong
Sadly, the Hawaiin state government picks the wrong side of every issue. Zero land managment, poor infrastructure, other long term risks ignored and now peanlize business owners in West Maui.
Tourists didn’t start or cause this fire. But we can see and read the tourist hate, telling us to “keep out” and “stay away,” and much, much worse.
We’ve treated all with significant respect when visiting HI and Maui, including many of the places that were destroyed. But, we hear you — you don’t want tourists. Fine with us, we’ll stay away, forever if necessary or requested. World’s a big place, plenty to see. We’ve already cancelled a 2024 trip. Many millions of others have heard you, they too see and feel the resentment, and likewise will do as requested and stay far, far away.
Jack, you are victim of believing a vocal minority that has little to do with reality. Tourism has been booming in Hawaii and it’s not hard to find someone having a great time here. People generally don’t “complain “ about having a great time….. By and large peoples opinions define what kind of person they are and less so those they are judging. Angry in your face finger pointers can easily attract a negative response from someone….they then seem to need to justify why they are a victim on social media.
All Hawaii has ever done is try to manage the explosion in tourism here, the people I’m talking about have taken to social media and misrepresented that as being told tourists are not wanted.
Except the “vocal minority” you refer to happens to include those who run the Hawaii Tourism Board.
With all of the confusion, anger, accusations, recriminations, incorrect information, and some just plain lunacy we’re seeing here for a tragic but (thankfully) geographically limited regional catastrophe, I shudder at what the aftermath of a truly major national scope catastrophe would be like… God help us all…
Best wishes to all those affected by this.
We have a trip scheduled in the beginning of October to Nanea in Kaanapali and will lose all of our points if we don’t travel this year. It’s great that the hotels and airlines will allow cancellation, however that does not apply to the timeshare properties. We are looking for guidance as to if it will be appropriate to travel. It’s very frustrating to be told to visit another part of the island when that is not possible.
We had a reservation for Nanea 8/27-9/3 which was cancelled by the resort. We cannot go September through December so I am calling them Monday to let us transfer our 148,000 points to next year. I don’t think we should be penalized for this, even though we rebooked for January but the points utilized are for 2024.
If you have a room and a rental car , you should come, enjoy napili, kaanapali, honokowai and obviously kihei, wailea, paia, wailuku, kahalui, makawao, hana….. too many locals outta work now.
Our family has 3 room reservations late November at the Westin Nanea. We are owners.
Should we reschedule?
Heck no… november is perfect… maui needs respectful , helpful, friendly visitors, majority of local jobs depend on it
We have reservations at Kaanapali Beach Club Nov. 4 -18 2023.
We have been there many times and have seen most. We would like to keep our reservations but sounded like we wouldn’t be treated very good id we came. Your thoughts?
Workers at beach club and maui in general will be friendly and appreciative, just be respectful and understanding, enjoy yourself and enjoy the culture
While Kaanapali is technically open, some resorts where fire refugees are being housed have had barricades across the entrances, presumably to keep tourists from entering. Understandable. Thoughtful. For what it is worth, the Kaanapali condo we frequent (and had late September stay scheduled) at first asked guests to keep (paid for, no refund) reservations implying the West Maui locals need the economic help. Now, in keeping with the Governor’s request, we are being rescheduled for after October 17 which is fine by us. We have no idea what we will find when we get there, whenever that is, but we hope to fill a need not just by being there to aid the local economy, but to volunteer on-the-ground relief where we can.
Eighty percent of Hawaii’s income and taxes are from tourists. After two years of Covid lock down, a lot of businesses failed. Many people lost thier jobs and income. The state did not get its usual tax dollars.
The State and power companies are responsible for the fires and the ridiculously pitiful efforts in Maui and Lahinia!
When will the voters there wake up? The voters are literally being killed by the own politicians.
We are yearly visitors to West Maui. I think a continued difficulty seems to be the mixed messages from the resorts/companies themselves.
We were booked with Aston to arrive the first week of September. Before the new guidelines, it seemed Kaanapali was planned to be opening up Sept 1 or soon after. A few days after the new guidelines discouraging travel through Oct 17, I contacted Aston and was clearly told that new reservations were not being taken, but that existing reservations would be honored starting Sept 5. Then yesterday, I checked in with them again and was told that all reservations through September 30 had been cancelled because Kaanapali Shores was housing the displaced and volunteers. It was also noted that there is no internet or cable tv, and intermittent power outages. I never received cancellation notice and none of this is explained in their online updates, which make it sound like you can cancel “if you wish” but that nothing has been auto-cancelled.
Friends of ours are booked at the same resort through KBM and KBM is making it seem like everything is totally fine, to travel to Kaanapali as planned, and is not offering any refunds. Debates are happening on the KBM Facebook page and bad reviews are being left on Yelp.
I can’t imagine feeling morally right “vacationing” inside a resort where else staying in that same resort has lost everything. This seems incredibly insensitive to me.
I am an owner at Kaanapali Shores with my unit in the Aston rental program. We just received an email stating that Kaanapali Shores has entered into a contract with the Red Cross to house those that have lost homes and first responders through October 31, 2023. I see all Aston West Maui properties have closed out availability until Nov 1, 2023.