Passengers boarding Hawaii flights face an unexpectedly frequent and frustrating issue—seat squatters. We know it’s prevalent on the mainland but we were surprised to encounter it here in Hawaii recently.
These travelers knowingly or unknowingly sit in seats that aren’t theirs, hoping to get away with a better spot. It’s a problem that has long existed in air travel, but recent reports suggest it’s becoming more common as some people seek to bend the rules to the maximum degree possible.
It happened recently to Beat of Hawaii editors Rob and Jeff on two Hawaii flights. With their seats reserved near the front of the extra legroom economy section, they boarded to find one seat already occupied by a man who was busy talking on his phone. He ignored their attempts to get his attention, forcing a flight attendant to step in.
Once confronted by her, the man reluctantly moved to the row behind. This, unfortunately, wasn’t an isolated incident; it happened again on the return flight with a woman who appeared confused about which row was which. Not a problem.
Situations like this are making their way across social media, too, with countless travelers sharing stories about their seats being occupied by someone else. Some squatters act innocent. Others argue. A few refuse to move until a flight attendant makes them.
Why seat squatting is on the rise, even in Hawaii.
Seat squatters aren’t new, but airlines have made this issue worse. Over the years, fees for seat selection have gone up, and the lowest price or basic economy fares often come with limited or no ability to choose a seat, let alone the one you want. Some passengers, hoping to improve their situation, take the risk of sitting elsewhere.
Others do it for different reasons—some prefer window or aisle seats, while families or couples hoping to sit together despite booking separate seats. However, seat squatters create a hassle for those who reserved and paid for their assigned spots and the airline attempting to get the flight off on time.
Airline policies are inconsistent in handling these situations, which allows them to persist. While flight attendants usually step in readily to resolve disputes, not all are firm in enforcing seating assignments. These were.
On social media, travelers continue sharing experiences of seat squatters, including on flights to Hawaii. One traveler recalled seeing four people removed from a Hawaii-bound flight after refusing to move from seats they hadn’t been assigned. It’s an extreme example, but it highlights how common and disruptive this behavior can be, even in a place known for more aloha than that.
How Southwest’s policy shift plays a role.
Southwest Airlines has stood out for years with its open seating policy, allowing passengers to pick any available seat upon boarding. In theory, that would entirely avoid the issue of seat squatting. But that has come with its problems, especially on longer routes to Hawaii. A well-known issue, often called “Jetway Jesus,” involves passengers using wheelchairs to board early for priority seating, only to walk off without assistance upon landing. This loophole has led to widespread frustration, particularly on longer flights where securing a good seat matters more.
Now, that era is fast coming to an end. Southwest has announced a shift to assigned seating, which is set to roll out later this year. With this change, every passenger will have a designated seat, just as with other airlines, which could significantly reduce instances of seat squatting via the old method. When travelers know their seat is set, there’s less reason to try to claim a better one.
This also puts an end to the long-standing scramble for the best spot. No more camping out on the airline’s app to check in exactly 24 hours before departure. No more paying extra for early boarding to avoid a dreaded middle seat. While Southwest’s boarding system has been part of its identity, it has also been a source of stress for many, including, admittedly, the airline and its employees. Assigned seating marks a significant shift that may change passenger behavior—and expectations—entirely.
Hawaii’s aloha vs. entitled behavior.
This behavior stands out on Hawaii flights because it clashes with the reality of the Aloha spirit we still find in abundance here. While not everyone visiting the islands understands it, and even some locals, Aloha is more than just a greeting. It’s a way of treating others—with respect, humility, and kindness. It also touches on seat squatting.
I want to say that Hawaii residents wouldn’t engage in seat squatting. It’s an unspoken rule of fairness—if a seat isn’t yours, you don’t take it. But the example we gave of the man sitting in our seat was someone who lived in Hawaii.
The entitlement seen in some cases of seat squatting runs contrary to Aloha. It disregards the consideration of others in favor of personal gain.
How to handle seat squatters on Hawaii flights.
When confronted with a seat squatter, the best approach is to remain calm. Many travelers have succeeded by simply showing their boarding pass and asking the person to move. If that doesn’t work, seeking the help of a flight attendant is the next step.
Flight attendants are usually quick to resolve the issue. While some squatters argue, most move when confronted by a crew member. If a passenger refuses, the flight crew can remove them from the plane.
There’s also the option to switch seats if convenient, but that should always be on the rightful passenger’s terms. Some travelers are happy to trade, while others prefer to keep their selected seats. The key is that no one should feel pressured to give up their assigned spot.
The future of assigned seating and its enforcement.
As airlines move toward stricter seating assignments and rules overall, in the name of preserving a good atmosphere onboard, passengers may see fewer incidents of seat squatting.
For Hawaii flights, where longer-haul travel makes comfort and predictability even more important than on short hops, passengers expect the seat they booked. Stronger policies and enforcement will help ensure that’s the case going forward.
Since this happened to BOH editors twice on one trip, we’d suggest that having a plan for handling the situation calmly and effectively will make for a smoother flight while keeping the spirit of Aloha intact.
Have you encountered seat squatters on Hawaii flights?
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Again… don’t know how this is such a big deal. You have a ticket for a certain seat, they don’t. They will be moving whether they like it or not.
I’ve encountered my share of ‘seat squatters’ while traveling for work. And this was in the First Class section! Talk about entitlement. More often than not, it was intentional and I was greeted with “You don’t mind do you?”. Yes, I do. The offender had already made themselves comfortable and got mad when I made them get out of my seat. A few flight attendants snickered as they had warned the offender they needed to ask first, not just commandeer my seat. I don’t mind swapping seats if the exchange is a seat I’d feel comfortable in. But to just plant your ‘ in my seat – no.
Yes, but it was only a few times and the seat was surrendered without incidence. I did have a situation where my seatmate asked me to switch my window seat with her husband who was sitting in the middle section. I suggested to her that she switch her aisle seat with her husband’s seatmate so they can sit together instead. Bottom line, unless it’s an equal or better seat, don’t ask and put people on a spot 🙏🏻
I would ask for $20+ cash (although starting with a higher amount) to move from a seat where the requesting party wants it but didn’t reserve the family together in advance. Simply explain that’s your price, it’s nothing personal. “I’m more than willing to move, but how much is it worth it to you?” Offer that you would donate the amount to the Hawaii Humane Society….
Great answer 🙏🏻
The entire post is summarized here:
“When confronted with a seat squatter, the best approach is to remain calm. Many travelers have succeeded by simply showing their boarding pass and asking the person to move. If that doesn’t work, seeking the help of a flight attendant is the next step.”
It pretty much ends here. I have never experienced intentional seat squatting, only accidental (either wrong row or wrong side of the aisle).
As posted, the solution is to get the flight attendant involved.
Not sure why this issue is even posted. I’ve flown a lot over 40 years and it’s never been an issue.
Yes on Hawaiian Air. I paid for extra comfort and an aisle seat. I waited while fight attendant moved them to center and window seat. One was handicapped which was excuse but i did not bend.
20 years ago, I was flying to Honduras for the first time, I was on active duty, it was Christmastime, and I was seeing my newlywed husband for the first time in four months after he was sent there for a one year remote (no spouse/ family) tour, six weeks following our wedding.
I was at DFW settled in my window seat reading with headphones on, ready to experience the incredible view into Soto Cano. A woman and her daughter were ticketed for the remaining seats in my row and as the approached, the woman said they were on a mission trip and asked if there was any chance I would be willing to give them my window seat. I caved…darn tenderheart. The mom (not daughter) took the window seat, put the shade down and immediately went to sleep!! I was outraged! Never again.
Society as a whole is breaking down. There is no respect being taught In The Home for the outside world. If parents don’t STOP having kids needlessly, especially those that will not raise their children with love, respect and responsibility, and education, this generation and forward will experience not only travel but a sad, destroying chaotic life. Yes, Aloha is a beautiful word and most Hawaiians are taught love and honor and to share Aloha everywhere. Its a sad sad story to hear that adults will pull such a disrespectful act on an airplane where many are only looking for Airport to Island. experience. Grow Up America! Make Travel Great Again!
4 yrs ago going to Hawaii our connecting flight was late. When we got on the plane someone was in my husband’s seat. The attendant tried saying we had cancelled it. Which we did not do! Even though we paid extra to move our seats because my husband is handicapped, I finally said I would go to the very back where there was one empty seat, because my husband was getting very upset. We requested a refund, but the airline refused! We no longer fly with that airline!
Kathy
You are kind not to mention the airline. In today, I surely would. I have begun to demand respect and refunds for my years of hard work.
I’m assuming you had a boarding pass with your seat assignment?
I blame the Southwest airlines mindset and pilau people. You should not have to hassle for your seat especially going to Hawaii! Aloha ke Akua ❤️
Yes! On our return trip from Lima, Peru, with a layover in Panama. While in Panama, we took advantage of lounge access by having some food and drinks. After realizing we were cutting things a little close, we briskly made our way to the departure gate. Most of the passengers were already on the plane, but we were far from being the last ones to board. When we stepped on, we immediately saw a woman squatting in my wife’s assigned window seat in business class. All business class passengers had already boarded so I guess she felt she would take her chances and give herself a free upgrade! 😄
Well, we didn’t get angry or flustered because we’ve seen these type of antics before. We simply stopped in our tracks, which stopped everyone else from boarding as well, and showed our tickets to the flight attendant while pointing at the squatter. The attendant immediately removed her with absolutely no drama, and we simply proceeded to make ourselves at home. Nice flight on Copa.
I won’t move for the “we want to sit together” couples or families unless their seat is better than mine. Airlines are getting better at enforcing, but too often people “jump seats” shortly after takeoff when flight attendants are not looking. One time a whole family jumped to my nearly empty row and filled it. From the looks of their moves they were well versed in this trick, even laughed about it. Was a 90-minute flight so I didn’t say anything to the FA’s until we landed, saying they “needed better monitoring” if they want my money to upgrade on the next flight. FA’s are slowly becoming air “police.” It’s what happens when you ask fliers to pay more for better seats.
Something else I have seen happen more than once is when someone is very overweight, but they don’t want to pay for the comfort economy seat so they book basic economy.
What I have observed happening is sometimes flight attendants will move the person to comfort economy, next to a passenger that paid for the larger more comfortable seat, to now be crowded with someone spilling over into their seat.
This has happened to me only twice. Both times, I let a crew member deal with it. While there’s always a possibility it was an automation issue. But with the growing spike in inappropriate behavior these days, it’s best not to confront the squatter at all. Simply ask the crew for assistance.
This is what I would do! Thanks for such a mature post.
Aloha, Regarding seat squatters- I too came upon my isle seat on last flight to find someone in it. It was a man in his late 20’s. I wasn’t sure if he was really confused or didn’t want his window seat across the isle. Luckily he moved without problem.
Few years ago I had an elderly man sit in the first row on the small plane- it was my seat. Its a short flight and I could see it would not have been easy for him to move. I let it go and took his seat a few rows back. He absolutely knew what he did.
I won’t fly a flight or airline if I can’t pick my seat in advance. On long flights like to Hawaii I want as much leg room as I can afford.
My wife and I book airline tickets and seats well in advance. If I haven’t been notified of a switch in advance by the airline I assume that there has been no change by them. The closest I’ve come to experiencing the issue was yesterday on a flight from SFO to PDX. My wife told someone what the row number was that we were already sitting in. I don’t know if they were confused or what the “problem” was, but they kept moving so as far as I was concerned it wasn’t an issue. As we are typically in boarding group 1 on United, this hasn’t been an issue for us.
The only entitlement involved is a 25% tariff increase it now costs for all that imported metal in parts and the metal involved in making that passenger seat. Think that seat costs a lot now think again. Rising ticket prices here they come. They might as well call it a ticket price squatter fee.
Seriously!? You had to make seat squatting political!? Time to go find your space space sparky!
Yeah, he made the exact same comment on another recent topic.
What do tariffs have to do with seat squatters?
Really? Is that statement necessary? Maybe there should be tariff’s on people who make those type of comments.
As a long-time resident of Oahu, I fly to the mainland about every six weeks (always on American). My trips generally require a layover at LAX or DFW, so each roundtrip has four separate flights. I am happy to write that I have Never experienced a seat squatter in my seat on any of my many flights over the years, nor have I seen one in any of the rows near my seats. Based on my own flight experiences, I question just how “common” this problem has become. Does it happen? Sure. But is it truly common? And, is the incidence rising? I really don’t think so.
What is everyone so up in arms about? You have a ticket for a certain seat. You’ll get it. No need to get feisty.
Be kind.
What are you getting up in arms about? The seat squaters also have assigned seats.
Just go sit in them and there wouldn’t even be a need to have any involvement that just delays boarding for everyone.
Be kind, no make waves, go sit in your assigned seat so we can take off.
I had someone try to squat in my window seat I paid for..
I didn’t need a flight attendant to help me..I’m 5′ female ex army sgt.
I used my sgt voice and made them move..
Person darn near peed themselves
Seat selection fees are ridiculous, but that doesn’t mean people should just sit wherever they want. I pay for extra legroom, and I’d be furious if someone tried to take my paid spot.
Looking back on when Basic Economy “happened”, there’s a case to be made that there is no “fee” for seat selection. It was introduced and marketed as a discounted ticket for Not choosing a seat in advance. It didn’t take long for the entitled to transform a “discount” into a “fee” though.
Patrick, yeah I think you are right but the fact that other passengers got involved shows the cabin crew were not fully engaged, in my view. I think sometimes things are allowed to escalate which helps no one. That said Flight Attendants have a very important and often tiring job to do so we have to cut them a bit of slack and be courteous to each other so flight attendants can do their job keeping us safe.
Good point…
“Assigned seating marks a significant shift that may change passenger behavior—and expectations—entirely.”
This statement above disagrees entirely on the premise of an increase in seat squatting.
Otherwise, good information.
It’s funny how some people play dumb and act surprised when they get caught. “Oh, this isn’t row 14?” Meanwhile, they were hoping no one would say anything.
Or… not so funny. It’s amazing how entitled people have become in our world today.
I would say something immediately
The worst is when families do this and try to guilt others into swapping so they can sit together. I feel for them, but it’s not fair to people who planned ahead.
Part of letting families sit together depends on the situation.
Want me to trade my middle seat for an aisle or window seat so you can sit together? Sure!
Want me to trade my aisle or window seat for a middle seat so you can sit together? Get bent!
Southwest’s policy change will be interesting. I’ve always liked their open seating, but I’ve also seen people pull all sorts of stunts—saving seats, playing the “Jetway Jesus” card, clothes strewn in the empty chair, you name it, and pretending not to understand how boarding works. Maybe this will clean things up a little.
Seat squatters are just another symptom of the “ask for forgiveness, not permission” mentality. Airlines charge for everything now, so people try their luck. Still, it’s frustrating for those of us who actually paid for a seat or in whatever way reserved it!
I had this happen on my last flight to Maui. The person in my seat acted so confused, but they also had noise-canceling headphones on and ignored me until the flight attendant stepped in. Not a great way to start a vacation!
“Aloha is more than just a greeting. It’s a way of treating others—with respect, humility, and kindness.” That says it all!!
“No more paying extra for early boarding to avoid a dreaded middle seat.”
Unfortunately, this is not exactly true. With the new Southwest policy, you only get to pick your seat if you pay for it. Therefore, not only will you need to continue to pay to avoid the possibility of a middle seat, but you will now need to pay to sit next to your travel companions. They are adopting the Spirit Airlines approach to seat assignment.
@Dan F.
Pretty much all airlines charge for seats. At least for the good ones (window/ aisle / further front)
How’s is it any different?
It isn’t different from Spirit or Frontier, but it is different from airlines like Alaska or American. On those airlines, selecting seats is generally included in the fare. Now yes, to your point, better seats closer to the front or on exit rows cost money, but if you and your travel companion only care about sitting together (such as my wife and I) you can get away with choosing seats near the back of the plane without paying extra. On Southwest, this will not be an option. If you choose seats, you pay, period (with the exception perhaps of A-List preferred). If my wife and I take Southwest after this change, we will have to pay to sit together, regardless of where those seats are located.
You reserve a seat for whatever reason and you deserve to have the seat available to you unless there are forces majors and the carrier compensates you (for example a need to accommodate a baby cot in the first row or change of equipment). The Cabin Crew should have taken charge and told the squatter to return to their assigned seat. I have no patience with pushy people who trade on the good nature of others. We need more thoughtfulness and common courtesy in travel these days. There are many reasons why people should stick to their allocated seats, which need not more details here, the passenger who had booked the seat should have received more support from the cabin crew. They should have told the squatter, please take your assigned seat or rebook on a different flight.
@Rich… I believe it mentioned that the cabin crew made the poachers move.
I really don’t see how this is really an issue. Regardless as to why they are sitting in your seat (confused, mistake, poaching) If you have a ticket for that seat, they are going to be moving one way or another.
It happened to me a few years ago when I was returning to JFK from Honolulu. I had saved enough miles to upgrade to first class for the flight home. As I settled in, a very nice gentleman asked if I would switch seats as he and wife couldn’t book seats together. I did switch and we all enjoyed our flight. Not going to lie, if someone was occupying my paid upgrade seat and pretended they were entitled to it I would Not be nice about it. The level of entitlement on flights is mind boggling to me.
yes but it was years ago. However I recently had Alaska Airlines change my seat/flight with no prior notice of choice on my part. Moved from a daytime flight with an aisle seat to a red eye in the middle seat! I worry that this practice will now spread to the Hawaiian routes.