We plan to fly from Hilo to LAX at the end of July and return the beginning of August. Fares are now alittle over $800. Are fares expected to go lower? Thank You.
We flew United last month SFO to NRT. Mechanical difficulty caused us to miss our NRT to BKK connection (on another carrier). United put us up for the night in Tokyo, dinner and breakfast vouchers and rebooked us on Thai the following day. Just wanted to post a story where United stepped up
Beat of Hawaii
Hi Peter.
Next time you two are here we’ll introduce you to Stan and Sue and you can share stories.
Aloha.
Liz
I’m surprised! I always fly United and I’ve never had a problem with them! They are still the best and often the most reasonable. I have had issues with American Airlines, however. Something similar but they did not compensate us after we ended up missing our flights and waited for hours for the next one. The United crew is always professional and nice… Not so much with American.
Linda B
My husband and I suffered similar problems with Hawaiian Airlines. Had an 8 am flight that was DELAYED for 11 hours from PDX to HNL. We flew first class because of my health conditions. ELEVEN hours sitting in uncomfortAble chairs, no place to relax for 11 hours. By the time we made it to our Hotel it was midnight Hawaiian time. I was sick the entire 10 days. Spent most days at the hotel unable to do much, in horrible pain. Waited 10 years to get back to Hawaii and saw ver little. Hawaiian gave us lunch and dinner vouchers. Still after 8 months, I am still upset over it.
Sandy R
Similar experience on United 3 years ago. 3 hour delay at Burbank airport then a 4 hour delay at San Francisco. We got $15 food vouchers at SF because I asked for them. Free water. Two weeks later they sent us a $75 flight credit which we never used! I had never been particularly happy with United but this was the straw that broke the camel’s back! Never again.
Martha
In 2004 we were returning to SFO from Maui on United (our 1st trip to Maui) and sat out on the runway for about 2 hours due to some computer problem. Then they brought the plane back into the terminal, and we were given a small amount of $ voucher per each boarding pass (maybe $10?) to buy food. But with 3 boarding pass credits totalling $30 we only had enough to feed our teenage son..!We then sat in the airport for about 5-6 hours. They tried to bring another plane over from Honolulu, but then the problem was the crew–had to get a new crew since the first crew had been on duty too long. After all that waiting a United representative came and said that they would put us up for the night at the Hyatt (in Ka’anapali), but there were no buses available to take us because they were all being used at the luau, so it was up to us to get ourselves back over to the west side (about a 45 minute drive from the airport.) We rented another car and drove over to the Hyatt.They gave us another hotel voucher for food, but it was only enough for 2 of us to have the breakfast buffet. We were told to report back to the airport at 4 pm the next day. We finally got home a day later. I called United the next day, and gave them the flight number and date and asked for reimbursement of our car rental and food purchases, but they had no record of the incident! The lesson I learned from this was to always get the name and business card of the person in charge–in this case the United representative who told us that we were being put up at the Hyatt hotel. After complaining we each given a $100 voucher, which I’m not sure we ever used. It would have been much better if our expenses had just been reimbursed.
Tony S
We had a somewhat similar experience last February going to tha Big Island on United. Our flight was meant to arrived at 12:30pm and landed at 9:30pm. We then had a 1:45 minute drive to Hilo. United offered us a $150 flight credit-the second flight in a row whete we received this sop. We didn’t use the credit because we never want ti fly UAL again.
Rhoda
Two years ago, Delta Atlanta to Honolulu on a 747,seated in coach. Full load, waiting for doors to close. We are informed of a mechanical problem. 45 minute wait on board. They tell us to deplane taking our belongings. Bottled water, cokes, sandwiches, cookies in the waiting area. 2 hrs later we are informed that we need to go to international arrivals and wait for the flight from Amsterdam to arrive since that will be our new aircraft. We schlep our stuff over to the new gate. More sandwiches, pizza, Panda Express rice, sweet sour chicken, cookies, cokes, water, bananas, apples available. Since there was a six hr delay I knew people had changed their flights. Asked gate agent if I could pay extra and upgrade to Comfort Plus. He printed out a new boarding pass and told me to enjoy my flight. Delta is my new airline.
Michelle B
Why didn’t they just continue to Hawaii, instead of circling over the Pacific,
William
United left the 2 of us in Colorado Springs at midnight, no food, no shuttle, no bus, just a locked down terminal with working water fountain and open rest rooms for the night. No comps of any kind as it was a “WEATHER LIGHTING STORM AND RAIN’ mother nature is to blame NOT UNITED. Plane we sat on for 8 hours, a ‘regional jet’ with sling seats, over flow toilet, throw up baby, moncho man who wanted to fight other passengers, full flight NO EMPTY SEATS, and night of HELL. Please do not fly UNITED. I personally would rather walk!
Be nice to United? Why? United is not nice to you unless United is put in a squees. Goodby, United.
Comments are closed.
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We plan to fly from Hilo to LAX at the end of July and return the beginning of August. Fares are now alittle over $800. Are fares expected to go lower? Thank You.
Hi Donna.
No unfortunately. Details here: https://beatofhawaii.com/the-cheapest-time-to-fly-to-hawaii/.
Aloha.
We flew United last month SFO to NRT. Mechanical difficulty caused us to miss our NRT to BKK connection (on another carrier). United put us up for the night in Tokyo, dinner and breakfast vouchers and rebooked us on Thai the following day. Just wanted to post a story where United stepped up
Hi Peter.
Next time you two are here we’ll introduce you to Stan and Sue and you can share stories.
Aloha.
I’m surprised! I always fly United and I’ve never had a problem with them! They are still the best and often the most reasonable. I have had issues with American Airlines, however. Something similar but they did not compensate us after we ended up missing our flights and waited for hours for the next one. The United crew is always professional and nice… Not so much with American.
My husband and I suffered similar problems with Hawaiian Airlines. Had an 8 am flight that was DELAYED for 11 hours from PDX to HNL. We flew first class because of my health conditions. ELEVEN hours sitting in uncomfortAble chairs, no place to relax for 11 hours. By the time we made it to our Hotel it was midnight Hawaiian time. I was sick the entire 10 days. Spent most days at the hotel unable to do much, in horrible pain. Waited 10 years to get back to Hawaii and saw ver little. Hawaiian gave us lunch and dinner vouchers. Still after 8 months, I am still upset over it.
Similar experience on United 3 years ago. 3 hour delay at Burbank airport then a 4 hour delay at San Francisco. We got $15 food vouchers at SF because I asked for them. Free water. Two weeks later they sent us a $75 flight credit which we never used! I had never been particularly happy with United but this was the straw that broke the camel’s back! Never again.
In 2004 we were returning to SFO from Maui on United (our 1st trip to Maui) and sat out on the runway for about 2 hours due to some computer problem. Then they brought the plane back into the terminal, and we were given a small amount of $ voucher per each boarding pass (maybe $10?) to buy food. But with 3 boarding pass credits totalling $30 we only had enough to feed our teenage son..!We then sat in the airport for about 5-6 hours. They tried to bring another plane over from Honolulu, but then the problem was the crew–had to get a new crew since the first crew had been on duty too long. After all that waiting a United representative came and said that they would put us up for the night at the Hyatt (in Ka’anapali), but there were no buses available to take us because they were all being used at the luau, so it was up to us to get ourselves back over to the west side (about a 45 minute drive from the airport.) We rented another car and drove over to the Hyatt.They gave us another hotel voucher for food, but it was only enough for 2 of us to have the breakfast buffet. We were told to report back to the airport at 4 pm the next day. We finally got home a day later. I called United the next day, and gave them the flight number and date and asked for reimbursement of our car rental and food purchases, but they had no record of the incident! The lesson I learned from this was to always get the name and business card of the person in charge–in this case the United representative who told us that we were being put up at the Hyatt hotel. After complaining we each given a $100 voucher, which I’m not sure we ever used. It would have been much better if our expenses had just been reimbursed.
We had a somewhat similar experience last February going to tha Big Island on United. Our flight was meant to arrived at 12:30pm and landed at 9:30pm. We then had a 1:45 minute drive to Hilo. United offered us a $150 flight credit-the second flight in a row whete we received this sop. We didn’t use the credit because we never want ti fly UAL again.
Two years ago, Delta Atlanta to Honolulu on a 747,seated in coach. Full load, waiting for doors to close. We are informed of a mechanical problem. 45 minute wait on board. They tell us to deplane taking our belongings. Bottled water, cokes, sandwiches, cookies in the waiting area. 2 hrs later we are informed that we need to go to international arrivals and wait for the flight from Amsterdam to arrive since that will be our new aircraft. We schlep our stuff over to the new gate. More sandwiches, pizza, Panda Express rice, sweet sour chicken, cookies, cokes, water, bananas, apples available. Since there was a six hr delay I knew people had changed their flights. Asked gate agent if I could pay extra and upgrade to Comfort Plus. He printed out a new boarding pass and told me to enjoy my flight. Delta is my new airline.
Why didn’t they just continue to Hawaii, instead of circling over the Pacific,
United left the 2 of us in Colorado Springs at midnight, no food, no shuttle, no bus, just a locked down terminal with working water fountain and open rest rooms for the night. No comps of any kind as it was a “WEATHER LIGHTING STORM AND RAIN’ mother nature is to blame NOT UNITED. Plane we sat on for 8 hours, a ‘regional jet’ with sling seats, over flow toilet, throw up baby, moncho man who wanted to fight other passengers, full flight NO EMPTY SEATS, and night of HELL. Please do not fly UNITED. I personally would rather walk!
Be nice to United? Why? United is not nice to you unless United is put in a squees. Goodby, United.