Did you try to book the Ala Moana Hotel for $10 per night today? We wrote about the Ala Moana Hotel’s sale last week and were excited to try to book a room ourselves today at 10am when the sale started. Unfortunately, the only response we have gotten is an unavailable website.
Updated March 18, 2013:
- 12:15pm hst. Website remains unavailable. This is leaving people with a very negative impression as reflected in comments below.
- 2:25pm hst. Website is redirecting to “maintenance mode” page asking that we call. I’ve tried calling more than 10 times and so far only a busy signal.
- 6:00pm hst. Hotel indicates the sale is being rescheduled. Stand by for more information.
Rooms at the $10 rate are still available so please keep trying. –Nancy Daniels, Outrigger
Apparently the hotel’s website and online booking engine were simply unprepared for the huge number of requests received. At 11am HST, we reached out and spoke with Nancy Daniels, Director of Public Relations for Outrigger. She said that they are aware of the problem and are working as quickly as possible to rectify it. She also indicated that rooms at the $10 rate are still available so please keep trying. They will also be posting updates on their Facebook fan page.
This is a good example of where very positive publicity can quickly become a liability instead of an asset.
Did you try to book the $10 Hawaii hotel sale?
If so did you succeed? Please let us know. If we ever get to book, we’ll let you know as well.
Was Ala Moana Hotel prepared for the web traffic that such a sale would generate?
Nancy Daniels is not in IT and therefore could not comment on that. There are, however, readily available tools that allow companies to test what will happen with say up to 100,000 simultaneous visitors online.