The guest satisfaction technology bar is high, and there are much loved features that have vanished at Hawaiian Airlines.
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18 thoughts on “Hawaiian Airlines Vanishing Act: Low Fare Calendars and Features”
The guest satisfaction technology bar is high, and there are much loved features that have vanished at Hawaiian Airlines.
Just as annoying to me as a local are the emails and TV ads pitching low inter-island fares, yet when you to their site these are nowhere to be found…..
I understand historically these were often during the worst dayparts for flying, whether early in the AM or late in the PM all in an effort to balance capacity and fill seats. But to advertise them then for none to appear strikes me as unethical if not illegal….that is the real vanishing act…unless it was never there to begin with…
Hopefully not but not expecting to get the same Hawaiian hospitality the minute you get on the plane and fly Hawaiian Airlines. It puts a big smile on your face that you are on vacation. With the music and friendly service we never felt this with any other airlines. Crossing our fingers but it’ll be sad to lose the spirit!
Hawaiian now has a sign on their website that says “We are currently experiencing intermittent issues with booking flights. If you receive an error message while checking out, please try again later. If you need immediate assistance, please contact our Reservations Department at 1-800-367-5320. We apologize for the inconvenience. Mahalo.” Sheesh somebody is slacking at Hawaiian and this doesn’t bode well. Hopefully the merger with Alaska will go through…
Hawaiian is so difficult to book upgrades with points. You must make and pay for an economy reservation and then call the upgrade department to see if your booked flight qualifies for upgrades and how many points they charge. I have never been on the phone for less than 1.25 hours to accomplish this in the last ten years. Multiple holds and half the time I don’t receive an email confirmation within 48 hours and must call back again.
Someone at Hawaiian should study the Southwest web site.