Hawaiian Airlines flight HA45 was bound for Maui Tuesday but didn’t get far in a journey that for many was the beginning of a long awaited, idyllic Hawaii vacation. Just under two hours after departure from San Jose, the Airbus A321neo, like the one pictured by BOH above, turned around at 34,000 feet and diverted to San Francisco. The cause? A passenger incident serious enough for the crew to decide than an immediate landing was appropriate.
The aircraft landed safely just before noon at SFO, where the passenger was removed. After the unexpected delay, the flight continued on to Kahului, but the disruption left passengers frustrated and delays rippling further across schedules. Hawaiian Airlines has not yet disclosed specifics of the incident, which remains under investigation by the authorities.
Tensions continue to rise at 34,000 feet.
This incident is just the latest in what has become an unsettling pattern for Hawaii-bound flights. Just six weeks ago, we reported on two Southwest Airlines Hawaii diversions caused by passenger disruptions, events that sparked growing frustration among travelers.
On long-haul routes to Hawaii, disruptions like these seem to somehow have an even greater impact. Flights are already hours over the Pacific with no easy diversion points, and unexpected returns disrupt schedules, connections, and long-awaited island vacations. That reality has left many readers wondering: why does this keep happening, and what can be done to stop it?
Reader concerns from our previous articles echo that frustration. Mike G. summed up the sentiment well, writing, “These people need to be placed on a permanent no-fly list across all US carriers.” Valerie N. added, “It’s not fair to the other passengers! These types of people need to be banned from flying.”
At the same time, some travelers point to bigger systemic issues contributing to the problem. Dennis K. shared his perspective: “Just another example of what has happened within our society. Out of control with no respect for others and an attitude of ‘I can do as I please.’ It’s gotten worse since Covid and is trending in the wrong direction.”
What’s driving disruptive passenger behavior on Hawaii flights?
Hawaii is the happy place for so many island visitors, which makes it even harder to understand why these incidents happen here. However, incidents like these have become more common in recent years, and many point to growing frustrations with air travel itself. Cramped seats, full flights, delays, and the steady erosion of passenger comfort all feed the tension in the cabin. Alcohol remains another major trigger, as flight attendants continue to grapple with inebriated passengers both before and during flights.
Former flight attendant S.C. offered this insight: “I can guarantee that alcohol was involved. Tough part of the job is monitoring people’s drink intake plus not knowing what they had before boarding. Drinks at cabin pressure altitude are about 2 to 1.”
That reality has left many travelers calling for changes. Some have suggested restricting alcohol sales, while others propose stricter pre-boarding checks for intoxicated passengers. Rory R. didn’t mince words: “Reduce alcohol availability… If you’re inebriated coming on board, you’re cut off. Period.”
Airlines under pressure to act.
The FAA has increased penalties for unruly passengers, with fines now reaching tens of thousands of dollars. Some passengers are also added to no-fly lists, but readers say these measures just don’t go far enough. Jon W. proposed a tougher stance: “If a landing is required, automatically award each passenger $1,500, paid immediately by the FAA or airline, but collected from the perpetrator. Add $25,000 for the airline. If the perpetrator can’t pay within 30 days, automatic jail time.”
Others believe the airlines themselves share responsibility for inflight tensions. Debi S. argued, “It would be helpful if the airlines put more room between rows and offered free perks again—start showing more Aloha to those who are courteous and considerate towards their fellow passengers.”
The ripple effect for Hawaii-bound travelers.
Hawaii flights are unique among most domestic flights for their duration and geographic isolation, making diversions particularly disruptive. For passengers, these incidents mean missed connections, delayed plans, and heightened anxiety about safety in the skies. For airlines, the costs are high, both financially and in terms of reputation.
Tom H. captured the frustration many feel: “People are stressed, and rightfully so. This country is a mess financially, and the feeling of being safe… People are acting out everywhere, but when it happens on a plane, the disruption is enormous.”
Is there a solution anywhere on the horizon?
As airlines grapple with rising tensions, Hawaii travelers are left wondering how this will ever get resolved. While there’s no single solution, the calls for stricter penalties, improved inflight monitoring, and even changes to cabin and airport policies are growing louder.
One thing is clear: diversions like Hawaiian Airlines flight HA45 are becoming an all-too-familiar headline for travelers.
Have you experienced disruptions on a Hawaii flight? What’s your take on the growing calls for change? Please share your thoughts below.
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In this day of unruly human beings sharing space with those who Do follow the rules, common carriers (planes, trains, ships, busses) should have the authority to deal with problem passengers Without the need to inconvenience everyone on board. That should include application of full restraints or even a Taser if necessary. Enough is enough. And any passenger who exhibits unruly behavior should be placed permanently on a no fly list.
We should also take a moment to remember the two pilots that were killed yesterday at HNL about an hour after I got in… All information points to them selflessly guiding their crippled aircraft away from high population areas and crashing into an abandoned warehouse… Terrible thing to happen – especially at this time of year… Rest In Peace…
hawaiinewsnow.com/2024/12/18/plane-crashes-near-honolulu-airport/
Not recently, sorry to hear that another flight had to be turned around. I can imagine the frustration on the part of the passengers and crew. Much stiffer penalties are needed to address that problem. I was actually flying to HNL yesterday as well, very pleasant flight. No disruptions.
Left on the dot, and still got in in early. No complaints and a great cabin and flight crew. Even getting in early, the traffic was terrible – unusually bad for pre rush hour – that’s about the only thing I can think of to complain about.
Mele Kalikimaka to all of you!
Travelers are rude and only care for themselves. Covid has definitely put an new perspective to the travelers mindset. The airlines tight seats and no snacks is not the cause of rude travelers. I’ve been traveling for work and personal for past 30 years, doing a trip to Hawaii at least 2x a year…. definitely post Covid attitudes.
It’s about “an attitude of ‘I can do as I please.’”
Is the incoming US administration setting a good example?
* No political party references?
LOL, what an weird comment on an ongoing problem that seems usually to be caused by drugs, alcohol, and mental illness.
Funny how many positive responses were made to my comment, isn’t it? We are becoming a more entitled populace, in part because of the example being sent by elected officials, who are acting like Kings who can do as they please. There are a lot of factors which result in airline disturbances but a rise in entitlement certainly has a lot to do with it.
Bruce, I didn’t see any positive comments to your political
rambling.
Look carefully. 11 “thumbs up” to my initial comment from Beat of Hawaii readers. I am not “rambling”. I am commenting about the changes is our society’s sense of entitlement. I hope that neither you, nor I, have to deal with an in-flight disturbance by someone who feels the right to. impose their will on all the other passengers on a flight.
Come on man, here is the quote in your original comment-
“Is the incoming US administration setting a good example?”
Don’t try to gaslight readers by saying you weren’t politically one-sided when it is still posted for all to read.