While i appreciate the updates, you should include same for Canadian travelers which makes up a huge portion of visitors to this part of Paradise. I dont see any mention of WestJet or Air Canada
American airlines told me they would refund our upcoming tickets but were charging a 300 dollar cancellation fee per person because quote “there is no problem with their flight to and from” I will never fly with them again!!
I came back to check on my post about “local” property management companies but it’s gone. I have a August 25 reservation with KBM Maui in Kapalua. I have reached out a number of times, via different formats with no response. From their Facebook page it seems as though others are experiencing the same thing. Anyone else having issues with them? Thanks.
I have a reservation with the same KBM resort company and I have not been able to get in contact with them. Pretty annoying since you spend so much money and they can’t even provide an update via their automated phone system recordings.
If you booked through Expedia and your reservation is before August 31st, they have a special policy in place to allow for cancellations without a fee. My reservation in in October so I have to wait to see what happens. Good luck with your trip!
Hi Elyse, my family was at the Westin Kaanapali Ocean Resorts Villa this week, which is the same area as the Westin Nanea and we just arrived back home. As far as we could see, none of the Westin properties, WKORV, South, North or Nanea were damaged by the fire. That being said, the area around the properties and infrastructures damaged, not to mention the people affected who live and work in the area will take in my opinion will take many months just to get some of the basics, like electrical power back up and running. It will probably be best to speak to Westin Owner Services in about a month from now for the latest update and see what updates they can provide. I don’t think you will be able to contact the resorts directly for at least 3 to 4 weeks at the earliest, because just before we left, they said it would be at least that amount of time before they could get electrical power to the area working again. I suspect the area might not be ready for visitors in December.
So sadden to the devastation at Maui. We were excited to visit for the first time in September 19. We were trying to cancel our trio since we feel that the island wouldn’t need more people on the island especially if they need accommodation that might take away fro the locals. Contact Priceline but said their policy doesn’t let us cancel the flight since payment has been sent to United Airlines. Untied Airlines will only help you if your trip is between 19-31 of August. How can the island recope in 40+days
Expedia will not refund my Alaska ticket. I had one going to Maui with American & they gave me a credit, But Alaska said I had to go through Expedia, and they won’t refund my ticket.
What can I do?
Alaska updated their policy to state: “Tickets must be changed or canceled prior to the departure of your original flight. If you purchased your tickets through a third party, such as Expedia, another travel agency, or another airline, contact them directly for assistance. If you purchased a nonrefundable First Class, main, Saver, or award ticket, you may:Change your trip without a fee. No difference in fare will apply for new travel to/from Maui (OGG), Honolulu (HNL), Kona (KOA), Lihue (LIH) through August 31, 2023 in the same cabin. Cancel your trip without a fee and choose to deposit the funds into your Account wallet, receive a credit certificate for future travel, or a refund to the original form of payment.”
I’m booked September 2-9 to OGG but Hawaiian Airlines only offering “credit”? Do they really think the island will be able to sustain tourists at that time? Rebuild will be many months, more probably years and I don’t want to make their pain worse. Refund my flight $, I’ll be back in a year (or two) to Maui. Just got full refund from Alaska for my son’s flight – guess who I’ll fly next time?
I am disgusted with American Airlines. I have family on the Island that are in trouble and I was just told by American Airlines that I cannot cancel and get a refund for my flight that is scheduled for 8/23/2023.
American is only giving refunds if your travel was planned through 8/13/23. What a joke. Clearly, we shouldn’t be sending tourists into Maui starting 8/14/23. Kudos to Airlines that are doing the right thing and not worried about making money in these dire times.
We are traveling Aug 18-25.. No response from our VROB since 2 days ago.. Called southwest and they won’t change our flights yet… I understand the devastation and loss of life… This is a tragedy!! But let us know so we can go to a different island!
Have you check with the owner? Mine was gracious enough to offer a full refund, despite us not having trip insurance. She even contacted VRBO for us and said that she didn’t want them to charge us a fee either, so we are getting refunded in full. We had planned to be there 8/22-8/30.
My husband and I are in our 70s with a few medical issues and are scheduled to come to Westin Nanea for the first two weeks of December. Would that be a bad idea?
The power is out at the resort, so I don’t know how to reach anyone by phone
Aloha everyone…
Utter devastation and so, so sad for Maui. Thoughts and prayers to all those people and businesses affected. We hear of deaths and many casualties…God, be kind to them.
Since I feel like an honorary Hawaiian, I extend deepest sympathy and hopes for recovery and better days.
A hui hou!
Mahalo Rob and Jeff for all of your valuable information.
Anyone believing that they are coming to the state of Hawaii in the near future, had better think a bit clearer.
My heart, soul and emotions are directed to all the marvelous people of the Island of Hawaii and Maui.
Me ke aloha.
Thank you. Those traveling to Oahu and Kauai should have no problems from every indication we have today. The Big Island is less clear while Maui is off-limits for now.
Thank you for publishing this helpful to-the-point information.
Dramatic changes and a long, difficult recovery ahead for Maui, especially Lahaina. The speed of this sudden disaster is so shocking. There is hope for a new and even better Maui ahead, but first things first. My thoughts are with those who are affected.
We cancelled with United Airlines and they refused to give a refund.
While i appreciate the updates, you should include same for Canadian travelers which makes up a huge portion of visitors to this part of Paradise. I dont see any mention of WestJet or Air Canada
American airlines told me they would refund our upcoming tickets but were charging a 300 dollar cancellation fee per person because quote “there is no problem with their flight to and from” I will never fly with them again!!
I came back to check on my post about “local” property management companies but it’s gone. I have a August 25 reservation with KBM Maui in Kapalua. I have reached out a number of times, via different formats with no response. From their Facebook page it seems as though others are experiencing the same thing. Anyone else having issues with them? Thanks.
I have a reservation with the same KBM resort company and I have not been able to get in contact with them. Pretty annoying since you spend so much money and they can’t even provide an update via their automated phone system recordings.
If you booked through Expedia and your reservation is before August 31st, they have a special policy in place to allow for cancellations without a fee. My reservation in in October so I have to wait to see what happens. Good luck with your trip!
Hi Elyse, my family was at the Westin Kaanapali Ocean Resorts Villa this week, which is the same area as the Westin Nanea and we just arrived back home. As far as we could see, none of the Westin properties, WKORV, South, North or Nanea were damaged by the fire. That being said, the area around the properties and infrastructures damaged, not to mention the people affected who live and work in the area will take in my opinion will take many months just to get some of the basics, like electrical power back up and running. It will probably be best to speak to Westin Owner Services in about a month from now for the latest update and see what updates they can provide. I don’t think you will be able to contact the resorts directly for at least 3 to 4 weeks at the earliest, because just before we left, they said it would be at least that amount of time before they could get electrical power to the area working again. I suspect the area might not be ready for visitors in December.
American always the worse in supporting customers, no shock there!
So sadden to the devastation at Maui. We were excited to visit for the first time in September 19. We were trying to cancel our trio since we feel that the island wouldn’t need more people on the island especially if they need accommodation that might take away fro the locals. Contact Priceline but said their policy doesn’t let us cancel the flight since payment has been sent to United Airlines. Untied Airlines will only help you if your trip is between 19-31 of August. How can the island recope in 40+days
Expedia will not refund my Alaska ticket. I had one going to Maui with American & they gave me a credit, But Alaska said I had to go through Expedia, and they won’t refund my ticket.
What can I do?
Hi Karen.
You can try contacting your CC company but it isn’t clear they can offer any relief.
Aloha.
Alaska updated their policy to state: “Tickets must be changed or canceled prior to the departure of your original flight. If you purchased your tickets through a third party, such as Expedia, another travel agency, or another airline, contact them directly for assistance. If you purchased a nonrefundable First Class, main, Saver, or award ticket, you may:Change your trip without a fee. No difference in fare will apply for new travel to/from Maui (OGG), Honolulu (HNL), Kona (KOA), Lihue (LIH) through August 31, 2023 in the same cabin. Cancel your trip without a fee and choose to deposit the funds into your Account wallet, receive a credit certificate for future travel, or a refund to the original form of payment.”
Expedia will not refund my airfare. Said it was Alaska policy.
Thank you. Very useful info
I’m booked September 2-9 to OGG but Hawaiian Airlines only offering “credit”? Do they really think the island will be able to sustain tourists at that time? Rebuild will be many months, more probably years and I don’t want to make their pain worse. Refund my flight $, I’ll be back in a year (or two) to Maui. Just got full refund from Alaska for my son’s flight – guess who I’ll fly next time?
Shame on delta
I am disgusted with American Airlines. I have family on the Island that are in trouble and I was just told by American Airlines that I cannot cancel and get a refund for my flight that is scheduled for 8/23/2023.
American is only giving refunds if your travel was planned through 8/13/23. What a joke. Clearly, we shouldn’t be sending tourists into Maui starting 8/14/23. Kudos to Airlines that are doing the right thing and not worried about making money in these dire times.
We are traveling Aug 18-25.. No response from our VROB since 2 days ago.. Called southwest and they won’t change our flights yet… I understand the devastation and loss of life… This is a tragedy!! But let us know so we can go to a different island!
Have you check with the owner? Mine was gracious enough to offer a full refund, despite us not having trip insurance. She even contacted VRBO for us and said that she didn’t want them to charge us a fee either, so we are getting refunded in full. We had planned to be there 8/22-8/30.
Could you please provide names of where I can donate money to help the victims of the Maui wildfires?
I cannot find the previous post.
Mahalo.
Hi Mary.
Here it is again. https://beatofhawaii.com/world-rocked-by-maui-fire-devastation/
Aloha.
I can’t believe that Delta is not offering a return. All the other airlines are on board. I need to rethink my ticket purchases next
time.
My husband and I are in our 70s with a few medical issues and are scheduled to come to Westin Nanea for the first two weeks of December. Would that be a bad idea?
The power is out at the resort, so I don’t know how to reach anyone by phone
Aloha everyone…
Utter devastation and so, so sad for Maui. Thoughts and prayers to all those people and businesses affected. We hear of deaths and many casualties…God, be kind to them.
Since I feel like an honorary Hawaiian, I extend deepest sympathy and hopes for recovery and better days.
A hui hou!
Mahalo Rob and Jeff for all of your valuable information.
Anyone believing that they are coming to the state of Hawaii in the near future, had better think a bit clearer.
My heart, soul and emotions are directed to all the marvelous people of the Island of Hawaii and Maui.
Me ke aloha.
Hi John.
Thank you. Those traveling to Oahu and Kauai should have no problems from every indication we have today. The Big Island is less clear while Maui is off-limits for now.
Aloha.
Thank you for publishing this helpful to-the-point information.
Dramatic changes and a long, difficult recovery ahead for Maui, especially Lahaina. The speed of this sudden disaster is so shocking. There is hope for a new and even better Maui ahead, but first things first. My thoughts are with those who are affected.