Chaotic scene exposes reported customer service failings following Hawaii flight diversion.
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17 thoughts on ““Atrocious Customer Service” Amid Yet Another Hawaii Diversion Today”
Chaotic scene exposes reported customer service failings following Hawaii flight diversion.
Same experience only on a flight from Denver to Las Vegas. United has the worst customer service I’ve ever experienced. Cancel, rebook, cancel again and again. And everyone is correct their “vouchers ” are worth nothing compared to what they put you through. Never again will I fly United.
It sounds like it was a nightmare to get rebooked to get back home. I think with all the delays and incidents that are happening these days it probably would be wise to have a back up with travel insurance. At least you wouldn’t have to hesitate about paying for more tickets from another airline to get to your destination.
Why is anyone getting on a Boeing 737 Max 8 these days? More importantly… why are the airlines keeping them in service. According to Boeing whistleblowers the plane has a major design flaw that can not be fixed by software updates. And how do the pilots feel about all these multiple mechanical problems/ diversions across the board?
I was on United Flight 706 Wednesday from OGG to LAX.
An infant on board was choking on something (I was close enough to witness). The crew asked over the intercom if there were any licensed medical professionals on board to ring their call bell. In the meantime, one of the flight attendants was performing some sort of infant choking first aid and managed to dislodge whatever it was choking on. It was pretty intense, the parents seemed calm and not many people outside of the nearby rows likely even knew what happened.
Flight was about halfway, then they turned around to Honolulu. Above all thankful the baby was safe but once again the United customer service was atrocious. Same experience as told in the depressurization incident
Sounds like typical “customer service” from the worst of all airlines.
Pretty chintze of them w just $175 bucks for an experience like that. AA put 10K miles into my Advantage account for being several hours late flying back on the 1st. Plus they reimbursed me almost $150. Big difference between just late and depressurization between the two!
Best Regards