Study: Should Hawaii Travelers Adjust Expectations Amid Industry-Wide Dissatisfaction

Hawaii Travelers: Adjust Expectations Amid Industry-Wide Dissatisfaction, Airline Complaints +250%

Can we ever relate. Car rentals disappoint, and so do hotels. Plus an entirely different take on airlines. What’s your experience?

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50 thoughts on “Hawaii Travelers: Adjust Expectations Amid Industry-Wide Dissatisfaction, Airline Complaints +250%”

  1. Hotel and Condo rental prices on Oahu are lower than on the other Islands. The Courtyard Marriott at OGG (Kahului Airport Maui) is $500 – $700 a night, for a hotel room, at a Courtyard! On Oahu, they are around $200 a night like the mainland. In Kapolei on Oahu, next to Ko Olina, there are similar hotels for around the same price. In Ko Olina, you can rent a 3br/3ba condo on the beach for around $700-$800 a night which would only get you a hotel room on the other Islands. We’ve been watching prices because we want to have a mini staycay but even with Kama’aina rates, the other Islands are $500 a night. Cheeper to buy a $90 round trip and just go visit for the day.

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    1. Hi Alfred.

      We are with you on day trips between islands only. No packing or unpacking required either.

      Aloha.

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  2. Thanks BOH for always keeping us in the know. I just returned from my April trip to Kauai. I flew United Airlines from Florida and was very satisfied. The flights were either on time or arrived early. My flight into LIH arrived 40 minutes early. I was planning to return in June or early July, but I just checked prices and they have doubled. Yikes!

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  3. Thanks for all your great incites! Your blog is a must read. Reasonably priced travel to the Hawaiian Islands will not return. Island residents have to make more $ to offset the high cost of living. REIT groups that own all the hotels will continue to raise pricing to make up for the shutdown and provide ROI. Real Estate speculators will continue to turn homes into short stay rentals and take no responsibility for bad behavior.

    We will return to Hawaii if we can afford a long-term lease in a detached home. Our current travel plans are concentrated in the continental US and in the Caribbean on one of the better administered islands.

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    1. Hi Huge.

      Thanks for much for saying that – you made our day. And for your input on this and other articles.

      Aloha.

  4. Hopefully, the balmy Trade Winds are still a source of enjoyment. If the restaurants, car rentals, and hotels are not like we remember, at least it won’t be a surprise. The surprise will be if we get good service.

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  5. We’ve been coming to Hawaii almost annually since 1995. Our last visit was February 2020. We finally made it back In March 2022 and we spent a week on Kauai and a week in Waikiki. For us it felt like old times – we had an amazing time. The wait times at restaurants were maybe a little longer but we didn’t mind. We appreciated the hard work of the employees helping us. We were just thankful to be back to our favorite place in the world. Aloha 🌺

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  6. Good honestly if you can’t afford to come here don’t come here we have to stop targeting cheap visitors. We keep going on about supporting our economy and such. But how can we say it’s supporting the economy when airlines are offering cheap flights and there are discounts offered and visitors choose not to support local business in order to save money? How is that helping?? It isn’t!

  7. We had a 4.5 !! Hour wait for our room at the Westin Kaanapali villas in late March. They claimed not enough house keepers have returned from the Phillipines. We were very angry, and especially so because during those hours no one came to check on us, to offer us a drink or meal (we had to pay for a mediocre salad in a plastic take-out box from their crummy and overpriced deli-cafe salad in a lobby coffee table. We got no action from 4 complaints to desk clerk and concierges. Only when I told the managers secretary that I would come up and sit outside his office did he come down. We got our room 15 minutes later. Squeaky wheel. And a $200 resort credit.

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  8. I am astounded at the rental car rates. I feel that the rental agencies like the fact that I now need to spend over $100/day to rent a car and have no desire to go back to the pre-Covid rates of $30-40/day

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  9. You just need to know what to expect going in – i.e., car rental prices – then if you still want to go, just smile and make the most of it – after all, you’re in Paradise. If you go in naively, yes, you will not be a happy camper!

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  10. Not sure why people are paying double 2019 prices for worse experience. I guess people dont expect much nowadays.

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