Can we ever relate. Car rentals disappoint, and so do hotels. Plus an entirely different take on airlines. What’s your experience?
50 thoughts on “Hawaii Travelers: Adjust Expectations Amid Industry-Wide Dissatisfaction, Airline Complaints +250%”
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Why didn’t this study include HawaiianAir?
It would have been beneficial!
Perhaps because Hawaiian Air only serves Hawaii and it’s not a fair comparison to the varying degrees of Hawaii service from the Mainland Airlines?…simply put they are not in the same league when it comes to Hawaii service.
Hawaiian Air doesn’t only serve Hawaii, but point taken.
By only serving Hawaii I meant every flight they operate serves Hawaii….either to or from.
I think it’s safe to say the difference besides the superior “Hawaiian Style” service is the fact that they don’t have an extensive mainland route system that can interrupt their schedule. It’s why Hawaiian is the most reliable choice to Hawaii and of course throughout Hawaii.
Most boards are filled with people who have never been to Hawaii and seem willing to spend every penny of the money they saved while staying home during the pandemic. Once they return to visiting places that they had frequented in the past things should slowly return to whatever normal is.
Hotels seem to be having a grand time reducing services like housekeeping but jacking up prices. Certainly not passing any savings they are benefiting from on to the consumer. This is happening all over, not just in Hawaii. I know they have a hard time finding enough employees but they are saving not only the wages but also the cost of the actual accouterments that came with a room, like towels.
We expected some glitches as things opened up and travel resumed, and did our best to be easy-going and understanding. The number one complaint we have though, is employees who don’t want to work and their resentment at having to do so shows plainly. There’s definitely a “take a hike” mentality that is permeating the travel industry right now, and it isn’t just the airlines. (We were actually treated quite nicely by Alaska employees). So we are choosing to stay home and take day trips until the hotel and travel industry in general wise up and hire people who enjoy their jobs. Mahalo for the opportunity to comment.