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246 thoughts on “Hawaiian Airlines Lawsuit + Fast-Paced Changes | What You Need to Know”

  1. Tammy W

    Aloha! My trip to the Big Island is scheduled for April 29th with Hawaiian Airlines connecting in Maui. Once they implemented the 14 day quar antine on all visitors I followed the cancellation policy but never heard back from them. Last night I got an email that my flight is canceled but no idea how to rebook for later in the year when, as far as there website is concerned, my trip is still booked and I can’t get ahold of Hawaiian Airlines.
    My return flight on Alaska immediately canceled upon request and they just put that money in your Alaska Airlines account wallet to apply to a future flight done and done.
    Is anyone else stuck in limbo after using Hawaiian Air’s online COVID19 cancel form? I thought it would be easier to do and I don’t want to even try to call them until their recommendation of 72 hours before my flight.
    I really just want to rebook not cancel. Ok. I’m on hold now lol. Mahalo!

    1. Beat of Hawaii

      Hi Tammy.

      First, thank you so much for the dozens of comments you’ve posted over the past four years!

      Was that the same form we referenced which was recently updated? Beyond that, perhaps a phone call with a long wait time will be the only way to resolve it. Let us know.

      Aloha.

    1. Beat of Hawaii

      Hi Adam.

      You’ll need to contact the airline. We are just posting updates as we receive them.

      Aloha.

      1. Adam

        Mahalo,
        For all the updates,
        Good luck getting in touch with Hawaiian.
        After being a Loyal Hawaiian cardholder
        For many years, it looks like it’s time to look elsewhere. I think Southwest is going to getting a lot of new customers.

  3. Anastasia

    Hello
    My mother is coming from Phoenix arriving the 9th of April, I believe she booked this last year…what does this mean for her trip

  4. Marilyn C

    Why is Hawaiian Airlines refusing to grant rescheduling waivers for a trip we scheduled in November 2019 at Disneyland, that was closed, because of the situation. It is not our fault. You want to charge us a $200 rescheduling fee for something we had not control. Thats not fair. Show some aloha..

    Please your immediate response will be appreciated

    Thank you

    1. Beat of Hawaii

      Hi Marilyn.

      We are not Hawaiian Airlines and they have never responded to any comment written on our website. We do suggest you contact their customer relations department directly.

      Aloha.

  6. Keri J.

    Hello!

    We have a trip planned to Kauai for Spring Break, scheduled to leave Denver in a week. We did get trip insurance through Delta Vacations. I’m not so much concerned about catching the virus, as much as I am concerned about things being cancelled or shut down when we get there. Any advice you could give on the current situation there would be appreciated. Thank you!

    1. Beat of Hawaii

      Hi Keri.

      What we are hearing is that trip insurance isn’t helping with this situation so suggest to check. We can’t say what will be cancelled or shut down as this is so rapidly changing – literally multiple times each day.

      Aloha.

      1. Donna

        Please do not come. The Governor has asked politely that visitors postpone their travel for at least 30 days. He has just instituted a curfew, visitors included, from 9 p.m. to 5 a.m. Kaua’i does not have the resources to take care of the people here should this become more widespread. It will not be the vacation you envisioned as services are limited.

    2. Nicole

      I live here. Everything is shutting down. Please reschedule your vacation for a time after this has passed. Mahalo

  7. Katherine

    Will be visiting Maui with family late march for 10 days and not giving momentum to this topic! Doing what we always do to keep immune systems happy and healthy! Cheers to good health!

    1. Scarlett

      Why dont they disinfect all interisland flights . It’s the only mode of transportation between islands and they are germ capsules- should disinfect after every flight!

  8. Carol

    We are scheduled to travel on Hawaiian on April 28 to JFK then continue the following day to Amsterdam for our 21 day cruise & return at the end of May to Hilo. Holland America is allowing us to cancel our cruise because my husband & I are in our 70’s with cardiovascular disease and respiratory problems. They contacted us to inform us. I contacted Hawaiian Airlines to inform them of this, and so, we have no need to take the flight and would like to get our miles upgrade back with our fare. We are Platinum members but we would have to rebook this flight with whatever repercussions this will entail. At this time, who of us in the very high mortality risk would want to book any flights as our own country is far behind in addressing the availability of the test compared to other countries, just to name Only one of the numerous problems in our government’s handling of this.

    1. Carol

      Following up with what I wrote yesterday, I still believe that Hawaiian Airlines is not being customer friendly because of the requiring rebooked travel to be no later than this year instead of at least one year waiver from original departure date. CDC feels the earliest a vaccine for this pandemic can be produced is approximately a year from now. This is beyond the date that Hawaiian Airlines is giving all those who need to rebook regardless of high risk or not. We are only at the tip of the iceberg as to what will continue to happen in America. Hopefully, our warmer weather coming soon will lessen the impact.

      1. mike w.

        there are over 300 million people in the US and a couple thousand in fected people of which very few died. Take the flight enjoy life odds of dying of the f lu is greater and that’s not stopping anyone

        1. Dave W.

          You state DOT policy is if flight is cancelled we are due value of non used tickets – I assume that is in cash as there is no real value to a ticket that has a must use by date. So will Hawaiian follow DOT rules? I don’t usually book with Hawaiian and was disappointed to see how they are acting so differently from every other carrier that are offering full refunds.

      1. Snezana Z

        I have a flight scheduled for 30th April from Australia to Honolulu, i can see i can cancel due to the waiver however i do not understand completely what the waiver means.
        Am i entitled to a refund or am i only required to rebook prior to December 31st? This is something that i do not want to do at this stage my familys safety is my priority and nobody can guarantee this will blow over for any future dates

        Please advise, my accommodation has confirmed a refund.

        1. Beat of Hawaii

          Hi Snezana.

          Wet understand your concerns but cannot speak for the airline. Please go online to manage your reservation and the options available. You can also call the airline, but there may be a very long wait time.

  10. John A.

    Aloha, Beat of Hawaii…
    where’s my reply to JNL and that question/comment?

    Mahalo, John

    –Aloha JNL, I would pop in to see your family Doctor a day or two before you go, get a clear bill of health ..(and a letter from him/her wouldn’t hurt either)! err on the safe side-as an ounce of prevention lol
    This is exactly what I’m going to do,
    Aloha, Take care and have a great time,..and a swim for me if ya’ get a chance🏊👍

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