Island-time replaced on-time when it comes to Hawaiian Airlines’ on-time performance. This follows Hawaiian, having been recognized as the most punctual airline in the U.S. for the prior 18 consecutive years. It sadly resurrects the acronym visitors told us about that predated the impressive run of Hawaiian Airlines’ punctuality. That was that HAL stands for Hawaiian Always Late.
Last year, however, was anything but ordinary. First, the unexpectedly fast resurgence of travel caught Hawaiian and the entire industry off-guard. Based on this data, perhaps it was worse here than on the mainland, where the other flight crews are based.
Details from the US DOT were released yesterday for the entire 2022 performance of major airlines, and Delta, not unexpectedly, soared to the #1 spot. Even then, it wasn’t a stellar job.
On-time performance across all airlines dropped precipitously.
For example, the winner last year, Delta Airlines, was able able to achieve the number 1 spot with just 82.1% of their flights operating on time. By comparison, when Hawaiian Air won that very spot a year earlier, it did so with 90.1% of its flights being on-time. In fact, last year, Delta was the sole airline to achieve an on-time ranking for more than 80% of its flights. It’s worth noting that while many flights were also canceled last year, that is not included in this report.
Performance by most on-time performance of airlines flying to Hawaii:
- Delta Air Lines – 82.1%
- Alaska Airlines – 79.1%
- United Airlines – 78.7%
- American Airlines – 77.1%
- Hawaiian Airlines – 75.8%
- Southwest Airlines – 73.2%
Factors contributing to Hawaiian’s rankings drop.
Before this announcement, we’d contacted Hawaiian Airlines regarding incessant delays that are continuing to this day. Representative Alex DaSilva said then, “Recent delays have resulted from a combination of issues, most notably (as you have previously noted) the fact that runway 8L at our Honolulu hub has been closed for construction since early October. The runway closure has led to longer gate-to-gate times for our neighbor island flights, especially early in the day. These early delays have tended to cascade through the rest of the day. We are working to adjust our schedule going forward to adapt to the impact of the runway closure and are working with our partners at DOT-A and Air Traffic Control on other measures to mitigate the impact to our guests. We take pride in being punctual and we share our guests’ frustration whenever a flight is delayed.”
Hawaiian also mentioned that labor shortages contributed to delays earlier in 2022, after which they “have hired more than 1,350 people .”
Regarding Honolulu runway repair.
Repairing one of the major runways at Honolulu Airport, runway 8L, appears to be a much bigger and longer-duration project than anyone may have realized. When we reached out to the Hawaii Department of Transportation/Airports last week, they said, off the record, that it wasn’t possible to confirm that the work would even be completed in 2023!
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