It is clear that airline technology innovation will be at the forefront of providing many aspects of the changes coming to Hawaii flights and to air travel overall. Tools like these will allow the airlines to rapidly adapt in today’s environment.
Airline technology company Farelogix, just announced such initiatives. Airlines are implementing their solutions for a myriad of things, including facilitating in-flight distancing, refunds and new boarding plans. These go beyond many other solutions we have seen recently.
First, Farelogix automatically adjust seat maps. This will offer individual travelers seating options that are apart from other people onboard Hawaii flights, while enabling flexibility needed for families traveling together. You have been asking about how this might work in comments recently and this could be one such innovative solution.
Jim Davidson, CEO of Farelogix said that airline customers are using their software “to support an efficient approach to enabling safe physical distancing across a variety of seat configurations, on both narrow and wide-body aircraft.”
The distancing solutions go much further than the blocking of middle seats. Different “travel unit types” (family, single, couple) require flexible logic. That in addition to the fact that rules may be relaxed under certain circumstances and over time. This software lets airlines easily modify rules, in real time, to adapt to market specific conditions (think Hawaii flights).
The customized, dynamic service is said to work via call centers, websites, mobile, check-in kiosks, call centers, and travel agencies. Farelogix said that its products have been used by “United Airlines, Delta Air Lines, Hawaiian Airlines, Air Canada, Alaska Airlines, Emirates, and Etihad Airways.”
A second Farelogix solution airlines are already using, gives them the ability to rapidly deploy changes to eligibility and refund rules in this fast-evolving environment. And yet another offering supports the implementation of modified zone boarding plans wherein the back of the plane may be on-boarded first.