Ongoing Saga: Hawaiian Airlines’ Reservation System, Website, App Challenges

Hawaii Travel News / / 42 Comments

We had high hopes for the new Hawaiian Airlines reservation system. But what’s happened thus far is disappointing at best.

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42 thoughts on “Ongoing Saga: Hawaiian Airlines’ Reservation System, Website, App Challenges”

  1. JimT

    My latest saga with HA Customer Service: Months ago when HA announced the first dates the 787 would begin service, I began regular checks of the website. On the day Hawaiian announced the first 787 flight from LAX – OGG I booked tickets to be on that first flight. Recently I went online to see how many seats were still available. Guess what? They have changed it back to the A330 without any announcement of a delay. I contact HA and was simply told that they do make changes to aircraft assignments. I understand, but when they made such a big deal about the first day and then to be silent about the change? Not a way to treat your Pualani Gold customers!

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