We’re starting to hear from passengers about two severely delayed Hawaiian Airlines flights. One took place over the weekend while the other one took place just yesterday.
New York to Honolulu flight delayed over 30 hours.
In the most recent incident, the daily flight from New York to Honolulu HA 51 does not appear to have operated yesterday at all. On FlightAware, there is no indication of what happened. We are reaching out to Hawaiian Airlines for any further update on the cause of the problem. We do see that there are some flight delays out of New York due to weather, but delays of that extraordinary nature aren’t being reported.
Passengers told a local New York TV station that they were left stranded at the airport for over 30 hrs. And that was confirmed through multiple sources. Passengers said that during the entire time they waited, they were only offered a food voucher for $12. It was also reported that passengers weren’t offered accommodations, rerouting on other airlines, nor were they allowed to retrieve baggage in order to switch to other airlines’ flights on their own. Hawaiian Airlines said that they are working with the passengers who were affected in order to make things right.
Delta Airlines also flies nonstop on the same route from New York’s JFK to Honolulu.
We cannot confirm reports that the cause of the delay was a mechanical problem with the Airbus A330-200 aircraft related to a problem with air vents.
Hawaiian’s Las Vegas to Honolulu flight was delayed over 24 hours this weekend.
A similar duration but unrelated flight delay occurred for passengers traveling from Las Vegas to Honolulu, when their flight encountered maintenance issues resulting in a delay of some 26 hrs.
Flightaware indicates that Hawaiian flight HA5 never operated at all on Friday. Due to mechanical issues, the aircraft underwent maintenance at Las Vegas. As a result of that delay, the available flight crew “timed out” and were no longer able to fly. Passengers were accommodated on Saturday’s flight instead. FlightAware says that the flight arrived in Honolulu following a delay of 27 hours.
On that flight it was reported that issues included a tire repair as well as a fuel leak. In that incident, passengers are reporting that they received both food vouchers and hotel vouchers from Hawaiian. Some did complain, however, that there was inadequate information provided them by the airline.