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35 thoughts on “Reminiscent of Southwest: Hawaiian Airlines Debacle Delayed 830 Flights”
Home » Blog » Hawaii Travel News » Reminiscent of Southwest: Hawaiian Airlines Debacle Delayed 830 Flights
It’s May 1st and they were still over 2 hours late taking off from Maui to Las Vegas.
Nice headline BOH “Reminiscent of Southwest: Hawaiian Airlines Debacle Delayed 830 Flights” A screwup like Hawaiians should deserver its very own headline. I know you folks have Hawaiian as a sponsor and they are the “Bellwether” of Hawaii, but you guys should be fair and objective. Hawaiian has a much simpler operation than southwest with a 1/6 of the number of flights daily.
A screw up like theirs deserves its very own headline and you guys need to stop either overtly or covertly bashing SWA. It should also be noted that SWA’s problems had a very minor impact on the Hawaii operations and they operated full schedule during covid.
Hi Dan.
Just to be clear. We have no more financial relationship with Hawaiian than we do with Southwest. They are not “a sponsor” of Beat of Hawaii in any way. Both airlines (and others) choose to advertise on Beat of Hawaii through ad auctions, which is its extent. And when Beat of Hawaii travels, it is always paid for by Beat of Hawaii.
Aloha.
DAN, SWA shut down their Hawaii flights when they had their issues. Their issues are much deeper as their problems are a ticking time bomb waiting to happen again (the VP of the pilots union said so) The issue is they have to reboot their antiquated system every night (which is why there are no red eye’s?) SWA’s problems are far deeper. SWA had no business flying to Hawaii during Covid, they weren’t needed but they were trying to break into the market and saw an opening. It appears their business model doesn’t really work flying Transpac… especially their satellite inter island service. SWA boosted about “coming after Hawaiian” when they started here, they deserve all the negative comparisons they are receiving.
The Hawaiian issue is dwarfed by the SWA issues in severity and scale which are endemic to SWA’s existing technology and lack of spending on technology upgrades vs. Hawaiian’s recent issue during a transition to an upgrade. Also the severity difference between a delay and a cancellation , so 830 delays (HAL) versus 16,700 cancellations (SWA) is comparing two different things, and even if SWA’s were just delays (which they have plenty of on a normal basis) it is not even 6 times the scale stated, far far more. Hawaiian kept trying and got it done, SWA just gave up and cancelled, they lost control and didn’t know which crews where in which aircraft. I didn’t get to see my grand-daughter at Christmas thanks to SWA.
Complain, complain, complain!
If you really wanted to fix the airline system you’d tell people about the Airline Regulation Act, in force until 1978, and push for its reinstatement. Airlines were regulated by the CAB specifically to eliminate today’s chaotic airfare competition: a ticket cost exactly the same on every route, regardless of the airline. The CAB guaranteed that consumers paid a reasonable fare, and that each carrier made a reasonable profit. The airlines competed for customers by providing the best comfort, best service, most legroom, greatest meals, etc. And the system eliminated the constant appearance of new low-cost carriers and the chaos and miserable service they brought with them.
Logged into my Hawaiian Miles Account. Went to MY TRIPS & entered confirmation code and/or ticket number and last name for an upcoming trip to Japan, it displays this message – Sorry!
We’re sorry, the last name and Confirmation Code or eTicket Number entered could not be located. If travel has already occurred, please use your 13-digit eTicket Number, as the Confirmation Code is no longer valid. If you continue to experience difficulty accessing a future or past reservation, please contact us. [WEB:MT100]
This is an upcoming trip, not a past trip. Neither the 6-diget Confirmation Code, nor 13-digit eTicket Number works.Let’s hope they get this sorted out ASAP and send out an email to all of their customers that this has been resolved!
Hey Lisa B did they resolve your problem? I have the same one and I’ve spent 12 hours on the phone to only get garbage answers. They said my trip was never ticketed when I booked in February for our trip in May. It literally showed our trip and was paid for up until the day of the update. Then like magic my miles were fully refunded and Hawaiian says its not their fault. I’m driving to speak to a ticket agent tomorrow to hopefully get this sorted out.