83 thoughts on “Stunned! Hawaiian Airlines First Class Lie-Flat Review”
Beth C.
I have flown Hawaiian first class from Ontario, Ca several times to HNL. Lie flat seats are in flights from LAX. Your vacation starts when you board the plane. I love the Mai tai’s. Everything is great including boarding in Ontario and returning out of HNL. It is well worth the extra money and I like checking two free bags. I have flown American first class out of LAX and it was no comparison. I will continue to fly exclusively with Hawaiian – first class. I once flew coach and even that was a good flight. I have the Hawaiian Mastercard and get miles.
I have flown on Hawn Business class internationally and domestic. Always wonderful FA service. I don’t like calling the Hawaiian Air call center because I have been on hold from 30min to 3 hours. The accents are strong and sometimes difficult to understand their communication. It is a little backwards having to call and not based in the US. Or we shouldn’t gave to call at all.
Aloha,
Just imo but $849 for first class ticket was a deal! I have paid that that and more for Alaska first class cross country – which is basically a bigger seat, a drink, and meal… with the flat seats it seems a reasonable fare… have a feeling the price will be going up on HA…
Mahalo for the great reporting
Cheryl
I fly Hawaiian exclusively to Hawaii about 2-3 times a year .
When you live in LA it’s a quick trip. I use my Hawaiian air miles .
This summer I few the airbus A330 to Kona , normally the smaller planes to Kona but with the travel surge they were using the airbus til Sept . I flew first class and the 2 flight attendants were the best I have ever seen . They were looking for a passenger to swap seats with a young mother who was sitting in seat 1A, I volunteered. They just couldn’t thank me enough . Outstanding service !
Before I retired in 2019 I flew HA 1st class every 3 months for business. My company would only authorize economy so I paid the difference. I agree on every rating you gave especially not having a chance to preorder your meals. I remember flying out of LAX terminal 2 and having the Pualani Lounge available for its members. Bummed when they closed it. I now live in Vegas and have a flight planned in December. Hoping the experience is what I remember from my last trip.
Aloha
I agree almost word for word with your review. We only fly HA because the service in first class More than makes up for any shortcomings. I’m blown away by the price you guys got. Started doing some scouting to fly to Phoenix in May and nothing return for under 3k!! Used to be nearly half that. 😥
I bought a one way, first class ticket for July and due to getting covid, I had to reschedule for August, however it was $1200 more. So I said give me an extra comfort seat. Customer service told me they maximize the price, which means no refund of any amount and since it’s not a first class ticket, I have to pay for my extra comfort seat. It was half the price I paid, if I pay on my own. So I ended up using it for a round trip fare for December, which was still $200 less, and I still had to pay for the upgrade for extra Comfort seats. Buyer beware, on the changing of first class ticket prices, if you have to change the date.
I’ve flown first class to Hawaii several times on Alaska and only once on Hawaiian. We visit at least once every 2 years. I’ve enjoyed both, but for my family, arrivals and departure times from Kahului to San Diego are the most important consideration. Our kids are young enough that disruptive sleep is a deal breaker.
I do like Hawaiian, but am not yet convinced that it’s worth the higher cost. We can get to San Diego an hour earlier on the way home (it’s around 10:40 pm vs 11:30 pm on Alaska). That’s not enough to justify the $1200 difference for 4 passengers.
If they brought their prices down a little bit, we might travel with them as we do see a little higher level of service with them.
Using low-paid Philippine based foreign call center employees gets a low score.
This is a BIG pet peeve for me with Hawaiian. The call interaction is frustrating and many times takes waaay to long as I explain time and time again what I need done
I fly mostly American due to my Executive Platinum Status and I wish the AA flight attendants were 50% as good as your experience on Hawaiian. The AA hard product on the 787 and 777 can’t be beat, though. Once Hawaiian starts flying the 787, I may opt for status on Hawaiian, depending upon how their upgrades will work and the quality of their seat.
I have flown Hawaiian first class from Ontario, Ca several times to HNL. Lie flat seats are in flights from LAX. Your vacation starts when you board the plane. I love the Mai tai’s. Everything is great including boarding in Ontario and returning out of HNL. It is well worth the extra money and I like checking two free bags. I have flown American first class out of LAX and it was no comparison. I will continue to fly exclusively with Hawaiian – first class. I once flew coach and even that was a good flight. I have the Hawaiian Mastercard and get miles.
I have flown on Hawn Business class internationally and domestic. Always wonderful FA service. I don’t like calling the Hawaiian Air call center because I have been on hold from 30min to 3 hours. The accents are strong and sometimes difficult to understand their communication. It is a little backwards having to call and not based in the US. Or we shouldn’t gave to call at all.
Aloha,
Just imo but $849 for first class ticket was a deal! I have paid that that and more for Alaska first class cross country – which is basically a bigger seat, a drink, and meal… with the flat seats it seems a reasonable fare… have a feeling the price will be going up on HA…
Mahalo for the great reporting
Cheryl
I fly Hawaiian exclusively to Hawaii about 2-3 times a year .
When you live in LA it’s a quick trip. I use my Hawaiian air miles .
This summer I few the airbus A330 to Kona , normally the smaller planes to Kona but with the travel surge they were using the airbus til Sept . I flew first class and the 2 flight attendants were the best I have ever seen . They were looking for a passenger to swap seats with a young mother who was sitting in seat 1A, I volunteered. They just couldn’t thank me enough . Outstanding service !
Before I retired in 2019 I flew HA 1st class every 3 months for business. My company would only authorize economy so I paid the difference. I agree on every rating you gave especially not having a chance to preorder your meals. I remember flying out of LAX terminal 2 and having the Pualani Lounge available for its members. Bummed when they closed it. I now live in Vegas and have a flight planned in December. Hoping the experience is what I remember from my last trip.
Aloha
I agree almost word for word with your review. We only fly HA because the service in first class More than makes up for any shortcomings. I’m blown away by the price you guys got. Started doing some scouting to fly to Phoenix in May and nothing return for under 3k!! Used to be nearly half that. 😥
I bought a one way, first class ticket for July and due to getting covid, I had to reschedule for August, however it was $1200 more. So I said give me an extra comfort seat. Customer service told me they maximize the price, which means no refund of any amount and since it’s not a first class ticket, I have to pay for my extra comfort seat. It was half the price I paid, if I pay on my own. So I ended up using it for a round trip fare for December, which was still $200 less, and I still had to pay for the upgrade for extra Comfort seats. Buyer beware, on the changing of first class ticket prices, if you have to change the date.
I’ve flown first class to Hawaii several times on Alaska and only once on Hawaiian. We visit at least once every 2 years. I’ve enjoyed both, but for my family, arrivals and departure times from Kahului to San Diego are the most important consideration. Our kids are young enough that disruptive sleep is a deal breaker.
I do like Hawaiian, but am not yet convinced that it’s worth the higher cost. We can get to San Diego an hour earlier on the way home (it’s around 10:40 pm vs 11:30 pm on Alaska). That’s not enough to justify the $1200 difference for 4 passengers.
If they brought their prices down a little bit, we might travel with them as we do see a little higher level of service with them.
Using low-paid Philippine based foreign call center employees gets a low score.
This is a BIG pet peeve for me with Hawaiian. The call interaction is frustrating and many times takes waaay to long as I explain time and time again what I need done
I fly mostly American due to my Executive Platinum Status and I wish the AA flight attendants were 50% as good as your experience on Hawaiian. The AA hard product on the 787 and 777 can’t be beat, though. Once Hawaiian starts flying the 787, I may opt for status on Hawaiian, depending upon how their upgrades will work and the quality of their seat.