164 thoughts on “This Hawaiian Airlines Terminal Is A Traveler’s Nightmare”
Jennifer B
I love flying in and out of Tom Bradley! Before my flight, I go to ‘Vino Volo’–great little restaurant for a nice flight of wine and some good food. It gives me a chance to get a good walk in before (or after) sitting for 5+ hours, and then I get to walk through the beautiful shops in the international terminal! I have never had a problem with finding the shops and restaurants closed–always have been open. And the exercise is a great thing! But for the feint-hearted, there have always been plenty of shuttle rides available to get you promptly to your terminal.
I could not agree more on your assessment of the LAX Hawaiian terminal being in the far extremes of the International terminal. If I had known just how far it was to baggage claim, how many ups and downs it would take, I would never had flown back from Hawaii on Hawaiian, something I will NEVER do again at LAX. Maybe San Diego again in the future but never LAX. Whoever thought that terminal design was a good idea should be fired and whomever at Hawaiian that changed terminals should have to schlep everyone’s luggage to baggage claim for all passengers.
We travel to Oahu several times a year! There’s worse things happening in this world than having a bit of a walk and no lounge access at an airport, if you’re fortunate enough to even be able to fly to Hawaii. Positive vibes only here. As beautiful as that island is, I’ll walk as far as they want me to walk through whatever terminal to get on my plane! We love you Hawaii, and we only fly Hawaiian Air!
Now I know why the flights out of Long Beach are full – people have started to discover this little gem of an airport, much to my dismay. I wish HA would consider adding another LGB/HNL flight. I was so happy when HA stated service to LGB. We have been frequent HA travelers ever since.
Keep up the good work, BOH! Always look forward to your news.
We flew from LAX to KOA last January. Yes, it was a long walk, but like you, I didn’t mind getting the steps in, especially since I was going to be sitting on a plane for 5 hours. When we returned to the Mainland, we flew through San Jose with Hawaiian, so didn’t experience LAX after being on a 5 hour flight. Get my opportunity in February 2023. 🙂
In June 2022 After arriving LAX at 11pm from Honolulu,that was the biggest Joke, terrible customer service , after the walk I thought I might wind up in Anaheim . If anything your article downplays how bad it is . Shame on you Hawaiian Airlines
I complained several years ago after the 1st class lounge was removed at LAX. I am a frequent flyer and always fly first, whether I use miles or more likely, pay for the seat with money. The lines at the airport in Honolulu are always long and stressful. The insanely long walk to the last gate at LAX was the nail in the coffin for me. I now fly Alaska Air. I’ve had it Hawaiian. You don’t care a thing about your passengers.
Our family of five did this LAX to Kona in February. I am a senior in very decent walking shape and my daughter/granddaughters are young and healthy…we agreed that was our last time flying Hawaiian from LAX. Never Again. Upon our return, I grabbed a golf cart to baggage. Long Beach, here we come!
Now, I’m worried. We have this flight coming up in October. I looked at the LAX layout and was confused. My husband has a bad knee and am concerned about how far this is. How do you get a golf cart ride?
Experienced Lax in July. Way to far to walk for us elderly. Those in a wheelchair get very nice gate to gate transportation. I had injured my knee and not assistance was offered . You are correct in that when you reach the gates, there are no food options. Another long walk back to food, and then back to gate. Almost worth the extra cost to fly to Ontario, much easier to navigate without the crowds.
I love flying in and out of Tom Bradley! Before my flight, I go to ‘Vino Volo’–great little restaurant for a nice flight of wine and some good food. It gives me a chance to get a good walk in before (or after) sitting for 5+ hours, and then I get to walk through the beautiful shops in the international terminal! I have never had a problem with finding the shops and restaurants closed–always have been open. And the exercise is a great thing! But for the feint-hearted, there have always been plenty of shuttle rides available to get you promptly to your terminal.
I could not agree more on your assessment of the LAX Hawaiian terminal being in the far extremes of the International terminal. If I had known just how far it was to baggage claim, how many ups and downs it would take, I would never had flown back from Hawaii on Hawaiian, something I will NEVER do again at LAX. Maybe San Diego again in the future but never LAX. Whoever thought that terminal design was a good idea should be fired and whomever at Hawaiian that changed terminals should have to schlep everyone’s luggage to baggage claim for all passengers.
We travel to Oahu several times a year! There’s worse things happening in this world than having a bit of a walk and no lounge access at an airport, if you’re fortunate enough to even be able to fly to Hawaii. Positive vibes only here. As beautiful as that island is, I’ll walk as far as they want me to walk through whatever terminal to get on my plane! We love you Hawaii, and we only fly Hawaiian Air!
Now I know why the flights out of Long Beach are full – people have started to discover this little gem of an airport, much to my dismay. I wish HA would consider adding another LGB/HNL flight. I was so happy when HA stated service to LGB. We have been frequent HA travelers ever since.
Keep up the good work, BOH! Always look forward to your news.
Full flights on the A-321? Time for us all to ask Hawaiian to put an A-330 on the LGB – Ogg route and LGB to HNL.
Horrible!!! Especially when you have asthma and cancer!!! Il pay extra to leave from John Wayne next time!!!
After a 5 hour flight, I needed to get my steps in. OK with the walk. Not ok with the hotel pick up area.
We flew from LAX to KOA last January. Yes, it was a long walk, but like you, I didn’t mind getting the steps in, especially since I was going to be sitting on a plane for 5 hours. When we returned to the Mainland, we flew through San Jose with Hawaiian, so didn’t experience LAX after being on a 5 hour flight. Get my opportunity in February 2023. 🙂
In June 2022 After arriving LAX at 11pm from Honolulu,that was the biggest Joke, terrible customer service , after the walk I thought I might wind up in Anaheim . If anything your article downplays how bad it is . Shame on you Hawaiian Airlines
Omg that was my friend and I too! We we were so delayed by that walk that our shuttle left us thus having to pay lots of money for an uber!
I complained several years ago after the 1st class lounge was removed at LAX. I am a frequent flyer and always fly first, whether I use miles or more likely, pay for the seat with money. The lines at the airport in Honolulu are always long and stressful. The insanely long walk to the last gate at LAX was the nail in the coffin for me. I now fly Alaska Air. I’ve had it Hawaiian. You don’t care a thing about your passengers.
Our family of five did this LAX to Kona in February. I am a senior in very decent walking shape and my daughter/granddaughters are young and healthy…we agreed that was our last time flying Hawaiian from LAX. Never Again. Upon our return, I grabbed a golf cart to baggage. Long Beach, here we come!
Now, I’m worried. We have this flight coming up in October. I looked at the LAX layout and was confused. My husband has a bad knee and am concerned about how far this is. How do you get a golf cart ride?
Experienced Lax in July. Way to far to walk for us elderly. Those in a wheelchair get very nice gate to gate transportation. I had injured my knee and not assistance was offered . You are correct in that when you reach the gates, there are no food options. Another long walk back to food, and then back to gate. Almost worth the extra cost to fly to Ontario, much easier to navigate without the crowds.