Are you thinking of changing airlines on flights to Hawaii as many of you indicated in comments? This is going to get interesting.
Are you thinking of changing airlines on flights to Hawaii as many of you indicated in comments? This is going to get interesting.
I went to Hawaii in April 2023 via American airlines first class it was excellent
In case anyone is interested, here’s Hawaiian’s new seat setup on their new 787’s
paxex.aero/hawaiian-airlines-business-class-leihoku-suites/?utm_source=Wandering%20Aramean%20%7C%20All%20Posts&utm_medium=email&utm_campaign=Once%20a%20day_2023-05-15_19:30:00&utm_content=Hawaiian%20unveils%20Leih%C5%8Dk%C5%AB%20Suites%20for%20787s%20and%20more…
On May 9/23 I spent 9am to 8:15 pm waiting in Maui airport for flight 45a to depart for SJC.!! Had I been better informed I could have spent another entire day enjoying the Westin Resort where I had been staying. The cramped HA “lounge” is a joke only offering stale taro chips with soda/water! My expected 7pm SJC arrival turned into a 4:30am arrival the following day! Plane “weight issues” was given as initial delay rationale which later changed to no available flight crew later in the evening. I travel 3-4x yearly but will be saying Aloha to any future HA flights!👎
Aloha
We just got back from spending 3 weeks in Waikiki and flew United Airlines roundtrip and felt they were excellent in all aspects of flying yes airfare is too expensive but what isn’t expensive, we go to Hawaii at least 2 times a year but this trip we found food to be the most expensive we have ever seen yes I understand just about everything gets shipped in being on a island you expect to pay more but we spent more on food than we did on airplane tickets, unfortunately Hawaii is hurting themselves with astronomical costs and don’t even get me started with the abundance of homeless people Come on Hawaii you are better than this. Mahalo
I rank Delta top for overall customer service and flight comfort, but the prices and schedules rarely align with my needs.
United continues to disappoint. Being the most readily available and working with my points, I’ve used them numerous times and only truly happy about twice, yet sorely disappointed frequently.
American flying anywhere is just bad, really bad, as far as caring about the customer goes. Ease of app/customer service is a joke.
Southwest is hands down the most reliable and user friendly, as well as being relatively customer service oriented. It may be bare bones on the in flight options, but they also don’t nickel and dime every necessity.
So I rank
1) Southwest. 2) Delta
We’ve flown Southwest and Hawaiian to Maui, many times. Both airlines are good. It just depends on which one has the best price. It is very convenient to fly out of Long Beach airport for us. So, that definitely sways our opinion towards Southwest.
We flew Southwest in April to Kauai. There is nothing what so ever special about SW, they just get the done.
Hawaiian’s computer issue was a third party server issue out of their control. It effected Bank of Hawaii, Queens Hospital and more. It’s behind them as will the closing of 8L will soon be. The supply chain issues effecting the NEO’s will get fixed. All issues with a light at the end of the tunnel. Just flew them to Seattle and it was, despite being a completely full flight, the same outstanding Hawaiian service they are known for.
They have a great opportunity to bounce back stronger then ever from their recent bad luck, let’s see what they do with it.
So you’re saying that their management decided to allow dependence on 3rd party servers as a way to cut costs? That’s what I hear. Now, to some extent, there will always be interdepedencies (TSA, banks, security,…). But if it also impacted those other businesses then it sounds like an issue with rented servers or rented interconnects of the type that they would use too. I’ve worked with zero downtime systems, and they are hard to architect and require good IT staff. Sure sounds like this is cost-cutting for bigger executive bonus at the customer’s expense — and not “bad luck” as they might be trying to spin it.
I must live in a different universe. For me best carriers to Hawaii are not US, they are JAL and ANA. Of the US carriers in Business / I would rate American first then Delta (only a small gap mainly down to more limited less useful hubs) then Jet Blue and a long way behind United and the rest. Hopefully when the B787’s come on line for Hawaiian they will come a long way up my ratings but the current business seats are bad.
Looking at airlines, the schedules, the hubs to connect, the equipment used (I dislike narrow body aircraft as well as as old equipment transoceanic) on time performance and length of reclined seat / flat bed. The other factor is the people and I think American are good in this respect.
JetBlue to Hawaii is better than other airlines? Was this an imaginary visit?