Three scored at the top, two were in the middle, and one was the absolute worst. How call centers ranked for airlines flying to Hawaii.
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25 thoughts on “Travelling To Hawaii? How Airline Call Centers Compare”
Three scored at the top, two were in the middle, and one was the absolute worst. How call centers ranked for airlines flying to Hawaii.
Our recent travel to Hawaii required us to call both HA and UA call centers both before and while in Hawaii. As noted, both are located in the Philippines. In our experience, those working at these call centers had zero ability to fix the issue we had called about, that is, to try to consolidate HA flights provided on a UA mileage award ticket. In fact, one UA agent lied and told us that our issue was resolved, and we learned upon arrival at the airport that it was not! It is clear that neither HA or UA is as much concerned with customer service as they are with making as much profit as they can.