Vacasa Hawaii Vacation Rentals Awash In New Warnings and Losses

Vacasa Hawaii Vacation Rentals Tank Amid New Warnings and Losses

Read this if you have booked a vacation rental with Vacasa or plan to. The company also warned of “significant uncertainty” in the future.

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36 thoughts on “Vacasa Hawaii Vacation Rentals Tank Amid New Warnings and Losses”

  1. Staying in a Vacasa property right now in Lihue. Extremely poor customer service and paying top dollar for a tired, deferred maintenance room. No wonder the company is doing poorly.
    Hospitality success is dependent upon Happy customers. There will always be some negative reviews no matter, but 2 out of 5 is a recipe for failure.

  2. If the way they handled our booking is any indication, they should lose market share. They are not honest, failed to disclose information about our reservation in Maui, completely ruining our expensive vacation. Property was under significant renovation, odors from sealants made us stay inside , but the noise from hammers and saws from the apartment next door was unbearable. Can’t blame them for the rainy day, but it was really a terrible experience, having to stay in. We should be compensated.

  3. I don’ do vacation rental , but turn it over to a colleague that does it successfully on Airbnb .
    Now with the STR laws changing back to 30 days most travelers that are experienced kamaaina know that nobody leave the snow for 1 week they book 30 days and just bring another couple along to share accommodation . A full kitchen is what people are looking for with all the resort amenities and feeling less like a tourist staying in a local building within Waikiki .
    Aloha , Robert H

  4. What many people do not realize when they post their properties is that HomeAway, TripAdvisor and VRBO are all owned by the same corporate entities. It is becoming unusual to book directly with an owner, and therefore it can be difficult to get good information from a local source, rather than someone in a central office.

    1. There is an important distinction between strictly booking platforms like VRBO and AirBnb and vacation management companies. Owners may list their properties on either (or many) booking platforms as well as accepting direct bookings outside a platform. It’s the owner or management companies that take care of the property, provide amenities, local information and answer guest questions. Our experience is that properties listed that have earned mostly 5 star reviews on the booking platforms and are owner-managed rather than managed through a company are by far the best to stay in.

  5. Vacasa is not a leader in this rental sector by far, it’s no wonder they see bad headwinds. Best not to rain on Airbnb & VRBO success. I can tell you all my bookings on Kauai’s North Shore, Maui & Oahu are booked 90% plus.

  6. Let’s hope this industry works itself out. I can’t stand the fees and the nightlight rates have doubled since covid.

    1. Have you checked hotel rates lately? Most short-term rentals are still half the price for double the space, at least on Maui. South Maui hotel rates are over $1100 per night! Who cares about fees – it’s the value of what you get for the total price that matters.

  7. i use a local management co. for a couple of places i have on the BI. i or they have had some hiccups mostly regarding clean ups between stays. but such is life and i have empathy for folks who have to clean up after a bunch messy tourists.

    1. When we rented cottages, my Mom taught us to leave a place cleaner than we arrived. After all, the owner doesn’t need to allow us to come back the next year. Of course, with someone else managing the property, that probably doesn’t apply anymore. Even so, I still clean the unit during our stay and before we leave. My husband thinks I’m nuts for washing the sheets and making the bed everyday. We stay a month or more, so I do consider it our temporary home.

  8. I would disagree with BOH about Air BNB being the gold standard for vacation rentals. Air BNB is great for guests with their 2 week cancellation policy to receive 100% refund. For Hawaiian rentals this is problematic for owners in that they most likely will not rent out their unit within those two weeks. This results in a loss of revenue to owners. VRBO has a 60 day cancellation policy to receive 100% refund and then 50% after that. While VRBO it isn’t optimum for owners, it is much better than Air BNB!

    1. You need to revisit the Airbnb policies. Almost all hosts on the islands have the Strict policy set. The first 48 hours after booking have free cancellation, but then the guest loses 50% up until 1 week before the stay. After that it’s 100%. Most short-term rental bookings (at least on Maui) come through Airbnb.

    2. The platforms have nothing to do with the cancellation policies. Each owner/host sets their policy. In addition, the same is true for booking within short windows.

  9. They rose during the pandemic and charged astronomical rates. I paid $1200.00 for a beach front cottage that now rents for $5,147.00. that is highway robbery!

  10. VaCasa is trying to rip me off. No heat in our mountain rental , twenty degree snow storm. Promised a refund now saying they didn’t. Terrible company

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