We love travel deals too. We recently wrote about trying to line up a Home Exchange in NYC. With no leads so far we jumped on an offer we found for $69 a night at the posh High Line Hotel through Booking.Com. We felt pretty secure with the reservation given that it was through Priceline’s brand, perhaps the largest of the online travel agencies. What happened next wasn’t expected.
When A Deal Is Too Good To Be True
We received an email from booking.com indicating they would not honor the reservation at the price we purchased it for. They stated it was not the intention of the hotel to offer the reservation at such a low price. It was a mistake. Unless we offered to increase the rate to a supposedly “discounted” $459 per night (which was in fact not a deal and much higher than we’d seen for other nights) they planned to cancel the reservation. We were disappointed that Booking stated the correct rate for that night is $619 whereas their website now says it is $449.
Note: based on your suggestions, we’ve been on hold with Booking.Com for the past 30 minutes and so far nothing. We’ll let you know later what happens. Mahalo!
How to Protect Yourself on Too Good Travel Deals
First, we did not make airline reservations immediately and decided to just wait and see what happened. If we had made air reservations, it would have been done using a paid hold capability such as we’ve written about before. This is something not covered by Trip Insurance. Further, it took six days for Booking.Com to notify us of the situation which was dangerously long inasmuch as travel holds usually only work for up to one week.
Has This Ever Happened To You?
Have you ever purchased an amazing travel deal only to have it cancelled later by the airline or hotel? We would enjoy hearing your take on this.