Hawaiian Airlines' New Systems Have Kinks To Resolve

Hawaiian Adds $19-23 Fee for Many Economy Seats

Would you pay for this? While “Extra Comfort” is clearly differentiated throughout the experience, “Preferred Seats” are not.

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53 thoughts on “Hawaiian Adds $19-23 Fee for Many Economy Seats”

  1. Hawaiian Airlines must be the last company to charge for Preferred seats. The rest of the airlines have been charging for seats from the first 10 to 15 aisles. I have seen in some cases the middle seat might not have a charge. Didn’t I read American Airlines had a quarterly profit north of $400. The airline corporations are listening to their investors.

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    1. Hawaiian already charges for the comfort plus seats. This is the regular seats that you now have to pay for if it’s a window or aisle. The basic fares are a scam to mask the true cost

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  2. No more than 2 hours ago we were having coffee with good friends who frequent Hawaii as we do. We all discussed the fact that the cost to travel to Hawaii for vacation is just too much and the value isn’t there. We agreed that maybe in 2-3 yrs the airlines, hotels, condo owners and car rental agencies will see that they went too far. But will it be too late. Our alternative is eurpoean river cruises which we feel has more value for the dollar.

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  3. Thank you. I’ve heard that air travel was once a glamorous affair. This feels more like a cattle car affair. And it feels like lemon juice on the proverbial paper cut, given all the other additional expenses that have been added to an already expensive vacation. Hawaii is a special, magical place, but I feel it slipping further and further out of my reach.

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  4. Thanks for this update. Hawaiian was always our preferred ‘last leg’ to Hawaii. But we will definitely check out all the airlines seats/pricing from now on. Looks like ‘birds of a feather……’ – they are all nickel and diming their customers to death and no end in sight! We thought Hawaiian Airlines was above this. Fees for this and fees for that. Very sad indeed.

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  5. Yes…noticed when I tried to make reservations last week. But what is even worst…online reservations…some days there are No Flights. That is even if there is airfare showing but when you click on that day…No Flights. So I gave up…maybe have to give up traveling with Hawaiian Air. Not the first time this has happened.

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  6. I guess I should not be surpriprised. We stopped flying United to Hawaii years ago because of their attitude and other issues. My wife and I really enjoy flying Hawaiian, mainly because we can fly out of Long Beach and avoid LAX. Very sorry to hear that Hawaiian is going this route. As if they are not making enough money as it is, its now lets screw our customers out of more money. Reminds me of Spirit Airlines????

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    1. That’s one reason we fly Hawaiian. They have a non-stop out of Ontario to HNL.

      Before Ontario, we would drive (from the hi desert) to San Diego and even Las Vegas to avoid LAX.

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  7. I love Hawaiian Airlines, and fly on it at least three times a year—but this is getting crazy. I wonder how much of this people will continue to pay. We usually book extra comfort seats because three of our party measure over 6 ft., but how long will it be before they up the price on those too? I may begin to check out the other airlines. We took Alaska last November because it was a direct flight to Kona, but it wasn’t as comfortable as on Hawaiian even with extra comfort.

    Thanks for keeping us up to date on the craziness.

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  8. It’s great – you get a seat that would not have had an extra charge one day, but a $19-$23 charge the next day.

    This is what passengers hate about the airlines – nickel and diming their customers to death.

    This reminds me of hotels adding a resort fee. My policy: for a hotel to be considered a resort it must have an on-property swimming pool and golf course. Otherwise, it’s just a hotel.

    Can’t these people just charge us the full price and stop playing games.

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  9. Same as other airlines have been doing for years, but, Hawaiian from HI to the mainland often charges more than competitors for many routes so…I doubt I would fly them, I’d go Alaska Air (which does this to a limited degree) instead.

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    1. Unfortunately Alaska abandoned Sacramento to Hawaii.. we only have Southwest which sucks because they just have one drink service vs 3 for Alaska..Hawaiian is now the only real choice but even if you are a platinum member you can’t pick the extra legroom seats until the day of departure

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