Hawaiian Airlines' New Systems Have Kinks To Resolve

Hawaiian Adds $19-23 Fee for Many Economy Seats

Would you pay for this? While “Extra Comfort” is clearly differentiated throughout the experience, “Preferred Seats” are not.

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53 thoughts on “Hawaiian Adds $19-23 Fee for Many Economy Seats”

  1. Prior to COVID we were at to go to Hawaii via Hawaii air.
    I finally able rebook it because it will expire12/31/22.
    I was put on hold, transferred, disconnected.
    I was informed I had to pay additional $28 each which I was fine with it.
    I end up speaking with another clerk and asked to pay $99 each.
    Took another 45 minutes of my time.
    I should not pay any additional co
    Hawaiian air is just trying make any cent from their customers.

    4
  2. It’s too bad that Hawaiian has copied a bad idea from other airlines just to boost earnings. A better idea would be to increase prices for all economy seats by a small amount ($3 to $5) which would be imperceptible to almost everyone. This would allow Hawaiian to differentiate itself as a premium airline.
    If they want people to feel apart of their ohana, then charge commensurate with the services provided, which is fair.

    8
    1. That would make sense to Us and would have been preferred, instead they do this and it’s totally nonsense, why upset the customers when everything would have been fine. They try and make it sound like you’re really getting something for the extra!

  3. I’m planning to book Sydney to Honolulu and a few days later on to JFK. It was a no brainer before but now I’m ready to shop around. Too bad!!

    5
  4. I hate Hawaiian and use any other airline whenever I can! I still miss Aloha Air!

    All Hawaiian cares about is wringing as much money as they can out of you.

    I also sold my stock and cancelled my credit card! We need more competition! Fly SouthWest, way less fees.

    5
  5. As much as we hate the changes, Hawaiian Airlines has lost a ton of money the last 2 years. They are a business, not a charity, so they have to make it up somehow….Its the way it is. At least, it gives us choices, to rough it and save or elect to spend more for more preferences. If private jet flights are up substantially in Hawaii as they say, some people obviosly have the cash to splurge.

    1
  6. I don’t care what new scheme Hawaiian Airlines comes up with, I avoid flying them at all cost. The only advantage they have is the terrible meal they serve you. I always bring my own food so this is not an incentive for me. I prefer the other carriers over Hawaiian. I feel American, Delta and United have newer more comfortable airplanes and they are more than happy to upgrade me to an exit row for no charge right before boarding. I prefer the back of the plane as it’s usually less crowded. Bring your noise canceling headphones with you and it won’t matter where you sit or if there are any upset noisy children.

    4
  7. I think this is awful! As, a disabled kupuna you’re forcing me to suffer and be uncomfortable by sitting farther back and not being able to board early since on my limited income I can’t afford extras! I’d rather fly on another airline! Recently, due to changes Hawaiian has become my least favorite!

    18
  8. Looks like you have lowered your service down to Southwest Airlines???
    Too Bad??? I enjoyed your service from HNL to LBG
    Main Cabin

    9
    1. Except SWA never charges extra for any of their seats, and if you check in 24 hour before departure you can usually get a pretty good seat!

      2

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