Hawaiian Airlines will begin updating its presence this month at Honolulu International Airport. In order to improve their passengers’ experience, their lobbies will be renovated and new check-in facilities completed by Thanksgiving. Their airport facilities on Kauai, Maui and at the Big Island’s Kona and Hilo airports were previously renovated.
This marks the beginning of a two year complete renovation at HNL that will include new baggage drop, guest services, security checkpoints and access to the Mauka Concourse.
Our take is that the airline must continue to make significant changes in an effort to distinguish itself. That is especially important at this, the most competitive time ever in Hawaii travel, with the encroachment of Southwest Hawaii flights. Honolulu Airport is the most visible and important Hawaii airport, and the place at which 19,000 of their passengers start or complete travel every day.
Hawaiian partnered with a renowned Maui tattoo artist, Keone Nunes, to create a unique theme of travel for each of the Hawaii airports they serve.
Hawaiian said, “We have received great feedback from our neighbor island guests as well as our employees regarding the new kiosks and refreshed lobbies, and we look forward introducing a host of improvements at Honolulu to create an effortless travel experience for all of our guests.”
The above photo is a Hawaiian Air rendering of the newly redesigned lobby. Its new facility was created for easier passenger access, with the most modern technology including better touch screens and printers. The airline hopes to reduce the time it takes for passengers to check in.