28 thoughts on “New Maui Car Rental Operations | What You Need to Know”
Tony v
So disappointed. It’s October so there is now excuse for the zoo this facility has become since opening. If you arrive mid day be prepared for a very long hot multi tram wait to get on the tram.Then a hot steamy short ride with nowhere for luggage but rolling around bumping into people. We had switched to Alamo years ago because they always seemed to have lots of staff and counters open so the typical 2 plus hour wait for a car at most agencies was usually 15 min or less. Not anymore. Long long line with very few counters. Cant add more staff at busy times even if they wanted as there is no counter space. What a great idea. Make your customers pay directly for your store. Cut your staff and fire your shuttle drivers and treat your customers like sheep. What a terrible experience compared to previous dozens of rentals. I hope we can find another way to get a car in Maui.
Is thrifty rental in the new place? My mom guys didn’t know. They usually pick me up at the airport when I come home, but this time I got one car and they don’t know where the new place is at and they neva see ThriftY listed in the phone book.I coming home tomorrow, 23 May. Mahaloz.
Does anyone know if the Hertz still has the Gold Canopy at the new location? Also, has anyone walked from the arrivals terminal to the car rental facility? It seems that the tram could take a long time when the big planes arrive if it only holds 76 people.
Just an FYI…join every frequent renter group you can for a more efficient pick up of your vehicle. There is no charge for membership. Most agencies have a “preferred” line for members. We usually speed thru the rental lines.
The best thing you could have done. We were in Maui about two weeks ago and the car rental facilities were the worst part of our Maui experience, so I am so glad you made this upgrade. Thanks!!!
Question: In the past, my wife has collected the bags while I got the car. I would drive back and retrieve her and the bags. Is this still a good idea? In January on Oahu, we arrived on United and were told to claim our bags and walk across the driveway to the new central car rental. So, what do you recommend?
And, I noted fees will pay back the costs of the facility. I saw on local columns some residents did not know this. I guess as a tourist I should consider renting from a local, off-campus company.
We got to see the new rental car facility this weekend upon returning our rental. It is very nice and spacious!
We rented from Budget just a few days before the move and it was so crowded at the old facility, you had to wait outside until you were called because it was so crowded inside. If you ever experienced this, this new facility is huge!
They had staff assisting as to what to do and where to go since it had just opened and it was so big and unfamiliar. Lots of signage as well in case it’s not staffed all the time.
My only advice is if you have a lot of luggage to deal with, keep this in mind because the people assisting suggested we walk to the airport terminal in lieu of waiting on the tram….. While it’s not necessarily a long walk, IF you have a lot of luggage (we did), you are sharing the same paths with those that also are coming over to the car rental terminal so on a crowded day like we had (on a Saturday) trying to deal with luggage and crowds of people coming the opposite direction it can be a little challenging I suppose at busy times, especially if you also had small children or someone with you needing assistance to walk on a very warm, sunny day. It wasn’t a big deal for us but I just wanted to share that little bit of advice since it’s so new :).
I agree with Wendy. This is not a good situation for many bags, which a lot of people bring on trips to Maui . We were met with a VERY frustrated trolley driver .. CERTAINLY not a good Aloha experience when arriving. We were ushered onto the trolley and after about an 8 minute delay the entire bus was told to walk to the rental facility. There were many elderly people that needed. To stop to catch there breath on this decently long walk that was also poorly marked. The new rental facility needs to get this all taken care of. It’s just a complete cluster F$$k
We flew in yesterday afternoon, and it took us 2 hours to secure the car we rented with Budget from the airport. In my mind that is not acceptable for customer service!
I had the same experience with Budget last year at their old facility, from talking to other customers I think this is a Budget issue not a facility issue. Doubtful I will rent from them again at OGG.
Will the tram hit the cruise port in Maui?
We planned to rent from Enterprise, which is a 9 minute walk from the cruise ship. I hope Enterprise will still operate at the cruise port area.
We arrived last Wednesday, opening day. Hertz was giving out leis to renters. The facility is beautiful and the trolly is so convenient. A huge improvement.
So disappointed. It’s October so there is now excuse for the zoo this facility has become since opening. If you arrive mid day be prepared for a very long hot multi tram wait to get on the tram.Then a hot steamy short ride with nowhere for luggage but rolling around bumping into people. We had switched to Alamo years ago because they always seemed to have lots of staff and counters open so the typical 2 plus hour wait for a car at most agencies was usually 15 min or less. Not anymore. Long long line with very few counters. Cant add more staff at busy times even if they wanted as there is no counter space. What a great idea. Make your customers pay directly for your store. Cut your staff and fire your shuttle drivers and treat your customers like sheep. What a terrible experience compared to previous dozens of rentals. I hope we can find another way to get a car in Maui.
Is thrifty rental in the new place? My mom guys didn’t know. They usually pick me up at the airport when I come home, but this time I got one car and they don’t know where the new place is at and they neva see ThriftY listed in the phone book.I coming home tomorrow, 23 May. Mahaloz.
Hi Gail.
Yes they are.
Aloha.
Does anyone know if the Hertz still has the Gold Canopy at the new location? Also, has anyone walked from the arrivals terminal to the car rental facility? It seems that the tram could take a long time when the big planes arrive if it only holds 76 people.
Does Sixt exist in this new facility?
Just an FYI…join every frequent renter group you can for a more efficient pick up of your vehicle. There is no charge for membership. Most agencies have a “preferred” line for members. We usually speed thru the rental lines.
New place is nice…….
But DONT RENT FROM BUDGET…… 2 Hour wait. They dont staff enough to handle the people…
Maybe they can use some of the old bus drivers to help at the counter, it could be a win win.
Can you please tell me if SIXT has relocated to this new Maui Facility? Mahalo!
Hi Sue.
We do not see them listed in the new facility, so you may want to inquire.
Aloha.
Is there a walking path/sidewalk from the terminal to the car rental facility if you don’t want to take the tram?
Yes you can walk
The best thing you could have done. We were in Maui about two weeks ago and the car rental facilities were the worst part of our Maui experience, so I am so glad you made this upgrade. Thanks!!!
Didnt make it faster…. 30 minutes to check car in with Budget….they staff the very bare minimum, one check in person..
Question: In the past, my wife has collected the bags while I got the car. I would drive back and retrieve her and the bags. Is this still a good idea? In January on Oahu, we arrived on United and were told to claim our bags and walk across the driveway to the new central car rental. So, what do you recommend?
And, I noted fees will pay back the costs of the facility. I saw on local columns some residents did not know this. I guess as a tourist I should consider renting from a local, off-campus company.
We got to see the new rental car facility this weekend upon returning our rental. It is very nice and spacious!
We rented from Budget just a few days before the move and it was so crowded at the old facility, you had to wait outside until you were called because it was so crowded inside. If you ever experienced this, this new facility is huge!
They had staff assisting as to what to do and where to go since it had just opened and it was so big and unfamiliar. Lots of signage as well in case it’s not staffed all the time.
My only advice is if you have a lot of luggage to deal with, keep this in mind because the people assisting suggested we walk to the airport terminal in lieu of waiting on the tram….. While it’s not necessarily a long walk, IF you have a lot of luggage (we did), you are sharing the same paths with those that also are coming over to the car rental terminal so on a crowded day like we had (on a Saturday) trying to deal with luggage and crowds of people coming the opposite direction it can be a little challenging I suppose at busy times, especially if you also had small children or someone with you needing assistance to walk on a very warm, sunny day. It wasn’t a big deal for us but I just wanted to share that little bit of advice since it’s so new :).
As always, love reading your updates!
Hi Wendy.
Thanks for that helpful information!
Aloha.
I agree with Wendy. This is not a good situation for many bags, which a lot of people bring on trips to Maui . We were met with a VERY frustrated trolley driver .. CERTAINLY not a good Aloha experience when arriving. We were ushered onto the trolley and after about an 8 minute delay the entire bus was told to walk to the rental facility. There were many elderly people that needed. To stop to catch there breath on this decently long walk that was also poorly marked. The new rental facility needs to get this all taken care of. It’s just a complete cluster F$$k
We flew in yesterday afternoon, and it took us 2 hours to secure the car we rented with Budget from the airport. In my mind that is not acceptable for customer service!
I had the same experience with Budget last year at their old facility, from talking to other customers I think this is a Budget issue not a facility issue. Doubtful I will rent from them again at OGG.
Is Enterprise car rentals in the new Maui car rental facility, thank you for your great information.
Hi Rich.
Thank you. Yes they are.
Aloha.
Will the tram hit the cruise port in Maui?
We planned to rent from Enterprise, which is a 9 minute walk from the cruise ship. I hope Enterprise will still operate at the cruise port area.
Got this as on flight from Honolulu to OGG. Great timing. Thanks.
Hi Jill.
You’re most welcome.
Aloha.
We were there 2 weeks ago. This will be nice and reduce congestion. Just wish they could improve the terminal and gate areas.
We arrived last Wednesday, opening day. Hertz was giving out leis to renters. The facility is beautiful and the trolly is so convenient. A huge improvement.
Thank you