81 thoughts on “Next Big Tourist Problem: Hawaii Hotels And Filthy Rooms”
Linda A
At the literally doubled room rates, we should expect as good or better services and amenities. We have been priced out of some hotels because of rising rates. Then they expect us to take care of our own housekeeping too??!! Absolutely absurd. Help out your local workers by rehiring them. They want to work!!
9
Gloria G
So now I’m going to pay + 4% more in daily taxes on a room that isn’t cleaned daily? When we were at the Grand Hyatt on Kauai in May, no housekeeping for 5 days! Only towels if you called and asked for them. We came back in September and daily hk had resumed, but that is the Grand Hyatt.
My beloved Hawaii … what has happened to your Aloha … you are making it so hard!
12
Mary S
Aloha BOH!! We stayed at the Mauna Lani on the big island in March for a week and they serviced our room daily, the house keeping was exceptional. In May we stayed at the Westin Ka’anapali for a week in the timeshare villas and Disney Aulani, our Home DVC property and no room services or mid week cleanings were offered- Yet at The Ritz-Carlton Laguna Niguel we had full service on club level in September, so it depends on the brand and the owner. I find the 5 star brands are still offering it.
4
Beat of Hawaii
Hi Mary.
Thanks for your feedback. With the hit and miss return of service, it is definitely hard to plan without more thorough checking than was previously necessary.
Aloha.
4
Lorelleh
I generally decline the daily housekeeping by putting the tag on my door to not disturb. I’m fine with I’ll call you when I need something. Save the planet by reusing my towels. That kind of thing. I can clean up after myself. Every other day or every third day is fine. I don’t want people to not have a job, but I’ve been declining the daily for years.
6
Lisa
We were on Kauai last week at a timeshare and it was the same at the Points at Poipu. No room cleaning offered for a week long stay.
4
Walter J
This is more of a vacation rental rather than a hotel room, if u want your room cleaned, pay the big bucks at a hotel, or don’t make a mess of your environment
3
Margaret H.
We recently returned from Kona HI where we stayed two weeks. We timeshare, so it is different. I don’t mind asking for service since we’re pretty easy on the room. We are not beach goers with sand in our shoes or young with kids. So keeping our room tidy and kitchen/bath in order are easy. But I could see this being and issue for most vacationers. What drives me up the wall is that they won’t give us TP for the week, or coffee. We have to keep going back to the front desk.
9
JLC
Mahalo BOH for reporting on this ad your insight as this is a very important issue!
We stayed at this summer in Oahu in 2 different places and did NOT get room service and we asked for it! It was not available yet we paid daily cost and had to ask for new towels etc. Unlike Vacation rentals were you know what to expect.
Very disappointing indeed for the price they are asking…
10
Walter k
This is more of a vacation rental rather than a hotel room, if u want your room cleaned, pay the big bucks at a hotel, or don’t make a mess of your environment
1
Adrian D
Aloha all from Australia , I couldn’t think of anything worse than not having your room cleaned. To come back to your room after you’ve been out all day to find your bed nice and clean ,towels freshly packed it’s lovely. When I read that the patrons /guests don’t want the rooms cleaned I think that’s a lie put out by the hotels to make it seem like we want it and they are doing it for us. Why would I not want my room cleaned. Disgusting!!!!
10
Elizabeth
Sadly, hotels not servicing rooms during guest stays are the norm across the US. Hallways get filled with trash that people stick outside their doors. And elite guest lounges remain closed at properties. And yet the cost of stays has increased. It’s so frustrating!
10
Lori
May I ask what hotel the picture you used above is and what beach, so beautiful!!!
1
Beat of Hawaii
Hi Lori.
That was taken Ko Olina.
Aloha.
2
Sara S.
Aloha BOH,
The picture I have on my page looks remarkably like the Marriott Beach Club at Ko Olina, where we have a timeshare. Wish we were there now–can’t wait to return!
Aloha,
Sara S.
1
Beat of Hawaii
Hi Sara.
You’re so right, that is Ko Olina. Our bad. Thank you.
Aloha.
1
Julie
I previously worked in housekeeping and I hated trying to clean around people’s things. Some people are really messy. On the other hand it does save water to not launder sheets and towels every day. I would expect daily service that you can opt out of to be the norm from here forward.
2
Comments are closed.
Aloha!
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At the literally doubled room rates, we should expect as good or better services and amenities. We have been priced out of some hotels because of rising rates. Then they expect us to take care of our own housekeeping too??!! Absolutely absurd. Help out your local workers by rehiring them. They want to work!!
So now I’m going to pay + 4% more in daily taxes on a room that isn’t cleaned daily? When we were at the Grand Hyatt on Kauai in May, no housekeeping for 5 days! Only towels if you called and asked for them. We came back in September and daily hk had resumed, but that is the Grand Hyatt.
My beloved Hawaii … what has happened to your Aloha … you are making it so hard!
Aloha BOH!! We stayed at the Mauna Lani on the big island in March for a week and they serviced our room daily, the house keeping was exceptional. In May we stayed at the Westin Ka’anapali for a week in the timeshare villas and Disney Aulani, our Home DVC property and no room services or mid week cleanings were offered- Yet at The Ritz-Carlton Laguna Niguel we had full service on club level in September, so it depends on the brand and the owner. I find the 5 star brands are still offering it.
Hi Mary.
Thanks for your feedback. With the hit and miss return of service, it is definitely hard to plan without more thorough checking than was previously necessary.
Aloha.
I generally decline the daily housekeeping by putting the tag on my door to not disturb. I’m fine with I’ll call you when I need something. Save the planet by reusing my towels. That kind of thing. I can clean up after myself. Every other day or every third day is fine. I don’t want people to not have a job, but I’ve been declining the daily for years.
We were on Kauai last week at a timeshare and it was the same at the Points at Poipu. No room cleaning offered for a week long stay.
This is more of a vacation rental rather than a hotel room, if u want your room cleaned, pay the big bucks at a hotel, or don’t make a mess of your environment
We recently returned from Kona HI where we stayed two weeks. We timeshare, so it is different. I don’t mind asking for service since we’re pretty easy on the room. We are not beach goers with sand in our shoes or young with kids. So keeping our room tidy and kitchen/bath in order are easy. But I could see this being and issue for most vacationers. What drives me up the wall is that they won’t give us TP for the week, or coffee. We have to keep going back to the front desk.
Mahalo BOH for reporting on this ad your insight as this is a very important issue!
We stayed at this summer in Oahu in 2 different places and did NOT get room service and we asked for it! It was not available yet we paid daily cost and had to ask for new towels etc. Unlike Vacation rentals were you know what to expect.
Very disappointing indeed for the price they are asking…
This is more of a vacation rental rather than a hotel room, if u want your room cleaned, pay the big bucks at a hotel, or don’t make a mess of your environment
Aloha all from Australia , I couldn’t think of anything worse than not having your room cleaned. To come back to your room after you’ve been out all day to find your bed nice and clean ,towels freshly packed it’s lovely. When I read that the patrons /guests don’t want the rooms cleaned I think that’s a lie put out by the hotels to make it seem like we want it and they are doing it for us. Why would I not want my room cleaned. Disgusting!!!!
Sadly, hotels not servicing rooms during guest stays are the norm across the US. Hallways get filled with trash that people stick outside their doors. And elite guest lounges remain closed at properties. And yet the cost of stays has increased. It’s so frustrating!
May I ask what hotel the picture you used above is and what beach, so beautiful!!!
Hi Lori.
That was taken Ko Olina.
Aloha.
Aloha BOH,
The picture I have on my page looks remarkably like the Marriott Beach Club at Ko Olina, where we have a timeshare. Wish we were there now–can’t wait to return!
Aloha,
Sara S.
Hi Sara.
You’re so right, that is Ko Olina. Our bad. Thank you.
Aloha.
I previously worked in housekeeping and I hated trying to clean around people’s things. Some people are really messy. On the other hand it does save water to not launder sheets and towels every day. I would expect daily service that you can opt out of to be the norm from here forward.