A 30+ hour delay following a 27 hour delay due to mechanical issues just hit two Hawaiian Airlines’ flights.
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15 thoughts on “Passengers Stranded Over 24 Hours On Two Hawaiian Flights”
A 30+ hour delay following a 27 hour delay due to mechanical issues just hit two Hawaiian Airlines’ flights.
I was on HA47 on 7/13/23 OAK to HNL. The scheduled departure was 8:35 AM. During the preflight maintenance check kit was determined there was an issue with the engine. Around 11 AM, it they decided to delay the flight to 11:15 PM using the incoming plane from HA48. They did issue food vouchers and hotel rooms. I inquired about rebooking to the next day which they would do at no charge but they wouldn’t release my luggage. I then had no choice but to fly out later that night. By the time we pushed back from the gate we hit the 15 hour delay mark.
We’ve heard of the issues with their A 321 neo. So what’s up with their A 330 fleet?
That explains it. I came into OAK on HA48 on 7/13 after my original HA12 HNL to SFO was cancelled. Was wondering why there were so many travellers at the gate.
HA is indeed experiencing a lot of equipment problems. My July 13 HNL/SFO flight HA12 was scheduled to depart at 1:15 PM. At 9:15 AM, I received an equipment change notification. The wide body A330 will be replaced by a single aisle A321. I quickly logged into the website and downloaded new boarding passes showing my seat assignment on the replacement aircraft. At 9:30 AM, I received notification that the flight had been cancelled.
A quick check of the website confirmed it. I immediately called the reservations department and accepted a seat on the HNL/OAK flight leaving at 12:20 PM. Although I requested to be placed on another airline’s flight to SFO, I was told that operations had not yet issued authorization permitting rerouting of affected passengers on other airlines. Though my experience was nowhere near what the NYC and LAS folks endured, I feel their pain. I was fortunate to have gotten home in a timely fashion though having to rush to the airport for a flight leaving an hour earlier and having to find ground transportation to get home from OAK. HA did promise me reimbursement for the ground transportation from OAK, but I got 5 different claim procedures from 5 different HA agents. That story will be for another day.
We were delayed 13 hours on HA 3 on April 22. Given the above story and the impact of delays on hotels, children, arrangements, appointments etc, I hope the airline does not calculate number of delay hours per total flights and say it’s good and do nothing. I would like to hear more on what is being done and not the “sorry’s for the inconvenience”. It’s time to expect operational excellence at the 99.9% levels!