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Home » Blog » Hawaii Travel News » Still Having Problems Buying Hawaiian Airlines Tickets? You Aren’t Alone.
Aloha all! On May 12th I purchased 2 r/t tix to Maui on Hawaiian Air – I received my reservation code and a response to “special needs” request (my friend has knee replacements and would like a wheelchair) – however, this morning I logged onto my Hawaiian Air account and there’s a note that I was booked although they had a problem “issuing tickets” and to call – so I did, and did, and did – all busy – then I saw they have a text number so I texted – not a peep – I’m actually thinking to drive over to the airport and talk with someone in person to find out what’s going on. Have any of you ever experienced something like this? Needless to say I’m concerned. Mahalo in advance for experiences, thoughts or ideas.
Hi Tea.
We have never encountered an issue of a problem issuing tickets before. We reached out to Hawaiian Air to see what more we can find out. They are checking on it now.
Aloha.
Hi Tea!
How did you solve the problem? I have a same message on my reservation “had a problem issuing tickets and call” so I did but they are all busy.. same as you. Did you go to the airport and solve it in person?
if its Hawaiian air use their text message option. Thats how I got thru
Aloha, Jin, I had amazing help from Jeff and Rob, here on BoH – I was truly at a loss.
Hi Tea.
You are very kind. Mahalo.
Aloha.
Auwe! Good luck with HA. Ever since they moved their call center to Manila, its caused problems. One main issue is that callers are not able to understand the agents. My advice…next time book with any other airline than HA.
I really wanted to fly Hawaiian for my upcoming trip because of their reportedly outstanding inflight service and had booked nonstop flights with them. Unfortunately they abruptly canceled the return leg of the trip and moved around my inter island flights without explanation, 6 weeks ahead of the trip (way before the pipeline issues started). Not a good way to inspire confidence in travelers with busy schedules. Then I couldn’t even alter my itinerary online and had to wait 5 hours on hold listening to “rhythm of the ocean” before I could reach an agent who helped me. To their credit they were very nice on the phone and refunded everything to my credit card. I ended up canceling and rebooking all my flights through AA and SW instead.
I’ve spent days trying to book a trip on Hawaiian Airlines using my credit for two first class tickets which I had to postpone in November because of Covid and the shut down of the Islands. No Website help, No one will answer phone, Unable to get credit for my money and fares for the flights I was trying to book have increased by $1050 on the two tickets I had bought.
How long is this credit valid. Will they say sorry now no more tickets you’ll have to forfeit your money.
We often use HA and tried to book last Thursday. It was frustrating that we could not log into our miles account. SWA sale came timing was perfect and ended up booking great fare LAX to OGG for$268 RT.
I needed to change the date of my return flight booked with miles, which the website said had to be done through an agent. I was on hold for over five hours before I got through.
Never been easy to book HA flights using miles for me. Forget the extra comfort seats. That said I’ve been pleased with the overall experience of flying HA.
Does anyone know how to get a flight to Molokai? There don’t seem to be any at all.
Unacceptable on the part of HA. They needs to fix this NOW or run the risk of loosing busingess to Southwest, United, Alaska, American.
I’ve been flying Hawaiian Air for a number of years. Their website has never been the best. Compared to other airlines, HA’s website is rather sluggish and their App and website don’t seem to be synchronized. Cancelled reservations and expired fare holds often show up on the App as active itineraries. Indeed the current tech issues are frustrating. My login credentials appear to have been vanquished to endless cyberspace – I don’t exist anymore. Offsetting these deficiencies is the helpfulness and friendliness of their call center staff and gate and flight personnel. Never a cross word or condescending tone from them, even under the worst of times.
Aloha BoH – I’m usually kinder when I post but not this time – I call BS on Hawaiian Airlines – they know exactly what they’re doing.