16 thoughts on “United Airlines Prunes Hawaii Flights”
Betty
Airlines are about money not customer service. If you willing to pay high price for 1st class. Most families can not afford 1st class. I have flown coach and 1st class. The price in 2023, 1st class isn’t worth it. I will fly coach plus the seats and legroom are a little better than coach. Airplanes are a nightmare for disabled in coach. The rest rooms on United & Delta barely accommodate a small person.
I don’t see the pruning of the Dulles to HNL direct flight to weekly on Saturdays as a big change. As I remember it, United offered that flight daily only in the summer and maybe during the end of year holiday period, and otherwise flew it only on Saturday.
LAX to HNL is on the 777-200 series. This in an inferior aircraft for premium fliers. 2,4,2 across versus HAL 2,2,2 versus United last year in the 777-300 series “Polaris” version which was 1,2,1
United cancelled All Service to & between Hilo & LAX this year. This is a massive inconvenience to those living on the east side of Hawaii Island. Apparently, United has zero understanding of local demographics: the “Big Island” is actually big … on no other Hawaiian Island does it take 2+ (two+) hours to get from the east or west side of the island to the other. So we are now forced to make previously-unnecessary connections in Honolulu, Maui, or Kona. We would have been “OK” with a cut-back from daily flights to semi-weekly. Anything. But no: it’s now Zero flights directly connecting Hilo to the mainland. BeatofHawaii, Please inform us if/when any airline will again offer nonstop Hilo-Mainland-Hilo flights. Thanks !!
We hear the frustration and yours is not among the first comments about this. We have not heard a word about any airline interested in a Hilo to mainland flight.
I feel the same frustration. But it was not a good fit for United to have so few flights into Hilo while maintaining counter service personnel and managing flight crews. It was a sound business decision, but not very customer-friendly. Though a status-level United flyer, I have been experimenting with other airlines to avoid the long trip through SFO-HNL-ITO (on HA or SW) from my other home city. I hope someday (next decade?) United may see fit to resume service to Hilo.
If only there still were direct flights from Chicago to Kona. Currently, we must fly to Maui, then take Hawaiian Airlines to the Big Island. Fingers crossed the route will change back to a direct flight in the future.
Not impressed with United from LAX to Maui. No wide body. Even in first class it’s just basic no grills. You would not even know you were going to Hawaii. Doesn’t the west coast rate a wide body? Guess not.
Airlines are about money not customer service. If you willing to pay high price for 1st class. Most families can not afford 1st class. I have flown coach and 1st class. The price in 2023, 1st class isn’t worth it. I will fly coach plus the seats and legroom are a little better than coach. Airplanes are a nightmare for disabled in coach. The rest rooms on United & Delta barely accommodate a small person.
I am booked on non stop from Honolulu to DC in August. What happens to my flight?
Hi Racnel.
If you are flying on Saturdays, no problem. Otherwise, you’ll be changing planes en route. So you should contact UAL.
Aloha.
I don’t see the pruning of the Dulles to HNL direct flight to weekly on Saturdays as a big change. As I remember it, United offered that flight daily only in the summer and maybe during the end of year holiday period, and otherwise flew it only on Saturday.
Thank you
United had me as a loyal customer on my yearly Den-Bkk run till they raised the BC ticket to $14k…they lost a good customer!!😭😭😭😭
LAX to HNL is on the 777-200 series. This in an inferior aircraft for premium fliers. 2,4,2 across versus HAL 2,2,2 versus United last year in the 777-300 series “Polaris” version which was 1,2,1
United cancelled All Service to & between Hilo & LAX this year. This is a massive inconvenience to those living on the east side of Hawaii Island. Apparently, United has zero understanding of local demographics: the “Big Island” is actually big … on no other Hawaiian Island does it take 2+ (two+) hours to get from the east or west side of the island to the other. So we are now forced to make previously-unnecessary connections in Honolulu, Maui, or Kona. We would have been “OK” with a cut-back from daily flights to semi-weekly. Anything. But no: it’s now Zero flights directly connecting Hilo to the mainland. BeatofHawaii, Please inform us if/when any airline will again offer nonstop Hilo-Mainland-Hilo flights. Thanks !!
Hi John.
We hear the frustration and yours is not among the first comments about this. We have not heard a word about any airline interested in a Hilo to mainland flight.
Aloha.
I feel the same frustration. But it was not a good fit for United to have so few flights into Hilo while maintaining counter service personnel and managing flight crews. It was a sound business decision, but not very customer-friendly. Though a status-level United flyer, I have been experimenting with other airlines to avoid the long trip through SFO-HNL-ITO (on HA or SW) from my other home city. I hope someday (next decade?) United may see fit to resume service to Hilo.
If only there still were direct flights from Chicago to Kona. Currently, we must fly to Maui, then take Hawaiian Airlines to the Big Island. Fingers crossed the route will change back to a direct flight in the future.
This is good news as the United Polaris gives a great flying experience.
Not impressed with United from LAX to Maui. No wide body. Even in first class it’s just basic no grills. You would not even know you were going to Hawaii. Doesn’t the west coast rate a wide body? Guess not.
Why was there 2 Boeing 777 airplanes at the Kona airport doing touch and go’s? They appeared to be Boeing company planes
Boeing is in KOA doing flight certification test on its new 777-900 .This new aircraft is a replacement for the discontinued 747 ..