The captain believed the erratic and disorderly behavior presented a risk to the safety of the aircraft during an unruly passenger incident on Hawaiian Airlines.
Leave a Comment
37 thoughts on “Unruly Passenger Arrested on Hawaiian Airlines Over Seat & Drink”
HA should’ve handled the situation differently. They originally started the eereor which caused the passenger to act so erratically to begin with. Escalating the situation by physically touching her cause her to snap. HA owes this poor woman an apology and all reimbursement towards of whatever she had paid for her reservation. Period, end of story!
This makes menso sad to read.
Please … no one has the right to behave in this way unless being threatened with great harm.
Would you hire someone with this behavior, or want them as a friend?
Hawaiian Airlines is the Booze Cruise of the sky! First class drinks start the minute you take your seat and you’ll be served until you are unconscious with your phone on the floor and trash around you seat!
No problem getting completely trashed on Hawaiian Air.
Totally disagree, Hawaiian, American (HP/USAir) have been very responsible as to controlling the flow of Adult Beverage in the Sky. As one who before retirement, flew 46 of 52 weeks a year for 25+ years, as an Elite being Upgraded weekly, there may have been the 1 in 12 that may have been on the way to having too many, but Flight Attendants were always judicious in their control, Domestic or International. Hawaiian, our choice over the last 15 years for Hawaii and always in First, may be the most responsible as to controlling the flow. My opinion, is the problem begins pre-flight at Airport Facilities and those travelers who may carry on illegally their own small bottles. As with anything in life, ‘Responsibility’ is the key.
General comment, good job Hawaiian airlines (thumbs up!)
I was on the flight and as far as I am concern she should have been fined a lot more than $600. Because of her we missed our connecting flight to SF. Rebooked to another flight to Maui to SF, in which we yet again missed our connecting flight. Finally to get a last min flight to Oakland instead. Hand to pay another night dog fee and there were others in my family that hand to accomodate all the changes to help us. And we are just three of the many passangers that missed connecting flights that day! One person caused so much travel stress and delays pathetic! Because of one person I had the worst travel home experience of my life wwith my two kids.
I think that the airline made a mistake in Trying to put her in Economy and should have been more conciliatory with her and it probably would have eased her anger and not led to her being so aggravated. They tend to be very cavalier about passengers difficulties instead of truly being helpful or apologetic which could diffuse the situation instead of inflame
Seems like the passenger had a legitimate complaint. I believe crew could have de escalated the situation sooner. Flying sucks anyways, perhaps no more alcohol on flights would help.
I think that if she was put in an economy class that she had a right to be annoyed. they could have handled it more professionally and she could have been more mature about it.
both parties seem to feel they were in the right.
Maybe it’s fair for a first offense. Maybe not. The bigger takeaway from that part is how fast the justice system worked there in Australia. Low end crap happened. Crap was resolved. People moved on. We try to do better. Human.
Obviously an Eliteist in the IT field.